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  • FIRST POST
    • browncat22
    • By browncat22 24th Jan 15, 12:01 PM
    • 16Posts
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    browncat22
    Letter from Stenfield & Co re Solar Power Scotland
    • #1
    • 24th Jan 15, 12:01 PM
    Letter from Stenfield & Co re Solar Power Scotland 24th Jan 15 at 12:01 PM
    2 years ago I had a thermodynamic panel installed by Solar Power Scotland to provide all my hot water and have been very happy with it though as expected the savings have not been as great as they quoted, but all in all quite satisfied. I have today received a letter from Stenfield & Co advising me that Solar Power Scotland have gone into liquidation and that they are "currently pursuing claims for a number of customers regarding potential mis-selling"
    I am extremely wary of this especially as they are saying they can only offer services to those who paid by credit card.
    Has anyone else had this or similar experience?
Page 1
    • br1anstorm
    • By br1anstorm 31st Jan 15, 12:33 PM
    • 167 Posts
    • 53 Thanks
    br1anstorm
    • #2
    • 31st Jan 15, 12:33 PM
    Stenfield & Co - phishing about solar energy installations?
    • #2
    • 31st Jan 15, 12:33 PM
    Interesting. I have just today received a letter from Stenfield & Co ("Legal International", based in Warrington) which is no doubt identical. I too live in Scotland, and I too had a solar thermal system fitted by a local company (not Solar Power Scotland) which has since gone out of business.

    The letter has all the hallmarks of a classic "phishing" approach. It is the same pattern as is used by legal firms hoping to persuade people that they have a claim for whiplash injury after a car accident, or have been mis-sold PPI, or are entitled to compensation for some other misfortune. Although this comes by letter, it seems in effect the same as the widespread practice of nuisance telephone cold-calls.

    The letter is cleverly and persuasively drafted ("you may have purchased a solar system....", "it is likely that you will have been misinformed...", and "you may have paid considerably more than you should have....."). The firm only offers their services in pursuing a claim to customers who paid via credit card or finance arranged by the installer (which is a good reason to be suspicious); and their fee is 25% + VAT of the amount reclaimed.

    This firm has evidently trawled company records to identify solar-energy firms which have gone out of business - which is not difficult. The more worrying question is how they have acquired the names and addresses of those companies' customers. Might they have tracked these details via those government organisations which provide energy-efficiency grants?

    An internet search reveals that Stenfield has evidently picked up on the fact that a firm called Solartwin (which developed a particular type of solar panel) has been liquidated: its successor company, called Genfit, has a warning on its website about Stenfield's phishing letters.

    Stenfields own website suggests that they are not so much an international legal firm as a debt recovery specialist. Hmmmmm. My advice would be to treat any approach from them with extreme caution.
    Last edited by br1anstorm; 31-01-2015 at 12:40 PM.
    • Bunny1202
    • By Bunny1202 7th Jun 16, 8:31 PM
    • 1 Posts
    • 2 Thanks
    Bunny1202
    • #3
    • 7th Jun 16, 8:31 PM
    Stenfield & Co
    • #3
    • 7th Jun 16, 8:31 PM
    I have noticed a couple of threads dated in 2015 relating to this firm of solicitors. I have recently received a letter from this company, although unlike the previous threads I do not live in Scotland, regarding a company Thermal Coatings Ltd which has gone into liquidation. I had work undertaken by this company some years ago and the letter implies that the selling of the product I received was a scam and that I may be entitled to a full refund and the above company will act for me on a no win no fee basis and charge 25% plus vat on any monies recovered.
    I am inclined to believe this is in fact a scam in itself especially in view of the previoius two posts has anybody else received such a letter..
    • howard bretman
    • By howard bretman 15th Jun 16, 8:47 AM
    • 11 Posts
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    howard bretman
    • #4
    • 15th Jun 16, 8:47 AM
    Stenfield Thermal Coating
    • #4
    • 15th Jun 16, 8:47 AM
    I received the same letter yesterday dated 10-6-16 it would be interesting to know if they are genuine?
    • Cardew
    • By Cardew 15th Jun 16, 9:32 AM
    • 26,079 Posts
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    Cardew
    • #5
    • 15th Jun 16, 9:32 AM
    • #5
    • 15th Jun 16, 9:32 AM
    The solar thermal 'industry' in particular was an absolute disgrace, with outrageous prices charged on the basis of outrageous claims of savings; they have been the subject of many 'watchdog' type programmes and articles.

    Whilst the basis of any claim for mis-selling might be justified, it is difficult to see just who they would claim against. The owners of the firms that go into liquidation are difficult to hold responsible.

    So if it is a genuine 'No Win - No Fee' scheme you have little to worry about; the emphasis is on 'genuine'! Obviously don't pay them a penny.
    • reeac
    • By reeac 15th Jun 16, 3:55 PM
    • 955 Posts
    • 385 Thanks
    reeac
    • #6
    • 15th Jun 16, 3:55 PM
    • #6
    • 15th Jun 16, 3:55 PM
    That's a sweeping statement, Cardew. Our PV panel suppliers(Solarworks of Suffolk) estimated that we'd generate 1850 kWh per annum whereas we've actually generated a consistent 2200 kWh per annum over a period of more than 5 years so we're well pleased. We chose these people because a neighbour recommended them to us ....as always personal recommendation is the way to go.
    • matelodave
    • By matelodave 15th Jun 16, 4:12 PM
    • 2,591 Posts
    • 1,406 Thanks
    matelodave
    • #7
    • 15th Jun 16, 4:12 PM
    • #7
    • 15th Jun 16, 4:12 PM
    Cardew was talking about Solar Thermal where it heats water, not Solar PV which generates electricity.

    Different technology and nowwhere near as easy to measure
    Love makes the world go round - beer make it go round even faster
    • molerat
    • By molerat 15th Jun 16, 4:53 PM
    • 15,066 Posts
    • 9,400 Thanks
    molerat
    • #8
    • 15th Jun 16, 4:53 PM
    • #8
    • 15th Jun 16, 4:53 PM
    It is pretty obvious where they are going to try to get the money from really
    they are "currently pursuing claims for a number of customers regarding potential mis-selling"
    I am extremely wary of this especially as they are saying they can only offer services to those who paid by credit card.
    www.helpforheroes.org.uk/donations.html
    • Cardew
    • By Cardew 15th Jun 16, 10:46 PM
    • 26,079 Posts
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    Cardew
    • #9
    • 15th Jun 16, 10:46 PM
    • #9
    • 15th Jun 16, 10:46 PM
    That's a sweeping statement, Cardew. Our PV panel suppliers(Solarworks of Suffolk) estimated that we'd generate 1850 kWh per annum whereas we've actually generated a consistent 2200 kWh per annum over a period of more than 5 years so we're well pleased. We chose these people because a neighbour recommended them to us ....as always personal recommendation is the way to go.
    Originally posted by reeac
    As 'matelodave' states the OP and myself are talking about solar thermal not solar PV.

    2 years ago I had a thermodynamic panel installed by Solar Power Scotland to provide all my hot water and have been very happy with it though as expected the savings have not been as great as they quoted
    • nigelheys
    • By nigelheys 22nd Jun 16, 9:39 PM
    • 1 Posts
    • 2 Thanks
    nigelheys
    Thermal Coatings
    I too have received a similar letter from Stenfield about Thermal Coatings, though it does not mention paying by credit card (although I did). I guess they plan to sue the credit card company on the grounds the coatings are defective as a company in liquidation has no money. I have actually found the coating effective against moss despite Stenfield's claims.
    • reeac
    • By reeac 24th Jun 16, 9:59 AM
    • 955 Posts
    • 385 Thanks
    reeac
    Cardew was talking about Solar Thermal where it heats water, not Solar PV which generates electricity.

    Different technology and nowwhere near as easy to measure
    Originally posted by matelodave
    True, I missed the reference to thermal. Funnily enough, however, my neighbours who recommended the company to me had based it on having had thermal panels installed by them. They subsequently had PV panels installed as well by the same company.
    • jhimbo001
    • By jhimbo001 5th Jul 16, 10:06 AM
    • 1 Posts
    • 1 Thanks
    jhimbo001
    Stenfield & Co scam
    I too have received a similar letter regarding Thermal Coatings, I am in Scotland & had my roof done a couple of years back (I am very happy with the job done, no problems whatsoever).
    Instantly this uninvited letter rang alarm bells, firstly it was addressed to Mr & Mrs Jim ******* whereas on any agreements I would be using James so clearly they got this address from some dodgy source ( one of the ones where I use Jim ), secondly, the wording did not seem very professional, using the enquiring term " Have you purchased ...?.) and statements like "scam, advised by our chartered surveyors, if you purchased, there is a cut off time so please HURRY etc".
    I personally would not touch this company with a barge pole, the previous poster accurately called it a phishing scam.
    • Hareslug
    • By Hareslug 5th Jul 16, 11:21 AM
    • 1 Posts
    • 1 Thanks
    Hareslug
    Thermal Coatings
    Received a letter from Stenfield today regarding Thermal Coatings. First thing I did was check out Stenfield on Internet and found the MSE forum. Pretty much confirmed my original thoughts about the letter. I too am quite happy with the work done by Thermal Coatings.
    Thanks and won;t pursue the matter any further.
    • landylady1
    • By landylady1 3rd Sep 16, 12:05 PM
    • 1 Posts
    • 1 Thanks
    landylady1
    I received a letter from Stenfield & Co this morning regarding Thermal Coatings, I am in Scotland and I had my roof done a couple of years ago but not by Thermal Coatings but by Coating Solutions, of which I am very happy with, so immediately thought scam, and there was no mention of having paid by credit card so it seems they have widened their net to cover more potential victims - I am very wary of "We'll get your money back" offers but I wonder how many do check and so have fallen for this? Best place for this letter is the bin!!!
    • Combo94
    • By Combo94 1st Oct 16, 4:20 PM
    • 1 Posts
    • 1 Thanks
    Combo94
    I too received a letter this morning (01/10/17) from Stenfield & Co regarding Thermal Coatings, I also live in Scotland & had my roof & walls done three years ago. There was no mention in the letter of paying by credit card & I actually paid by debit card. I think my letter will also be going in the bin.
    • auldstane
    • By auldstane 18th Oct 16, 10:50 PM
    • 1 Posts
    • 0 Thanks
    auldstane
    Letter from Stenfield & Co re Thermal Coatings Ltd
    On 14/10/16 my elderly mother received a letter from 'Stenfield & Co Legal International' enquiring 'have you received a Roof/Wall Coating from the above liquidated company in order to ......' It refers to a business Thermal Coatings Limited/Thermashield Roof Coatings Limited. It offers the chance of pursuing a claim on the basis that 'you have probably been a victim of a scam' and cites the 'expert evidence from our chartered surveyors'. It concludes with the usual ' no win/no fee/no upfront charge and the claim that 'there is a cut off time' for a claim. My late father was indeed a 'customer' (victim) of Thermal Coatings Ltd. (now apparently liquidated) in 2011. At the time his mental capacities were beginning to fail him. I have more recently found out about this and that he paid in excess of £4500 for a sub standard moss clear and paint of the cement tiled roof of the house. The moss has re-appeared!! A 10 year guarantee issued with the job is for sure worthless! From other posts it seems as though 'Stenfield & Co.' have acquired old customer lists. I can only conclude that this is also a scam, perhaps to charge for a 'survey' ahead of proposed civil action for compensation! It should be obvious that there is no hope of that in the case of 'Thermal Coatings Ltd.' which it seems was liquidated potless!!
    • reeac
    • By reeac 18th Oct 16, 10:59 PM
    • 955 Posts
    • 385 Thanks
    reeac
    This all reminds me of the experience of the father of an American friend. He saw a newspaper ad. which said "send 10 dollars and find out how to become rich". He did this and received the reply " Fish for suckers like I do".
    • jb2016
    • By jb2016 24th Nov 16, 12:34 PM
    • 1 Posts
    • 0 Thanks
    jb2016
    Thermal Coatings
    I'm not in Scotland but I got my roof done by Thermal Coatings and got a
    Stenfield letter in June and they got me my money back. Can't speak for
    everyone else but it worked fine for me?
    • myrob
    • By myrob 2nd Dec 16, 3:57 PM
    • 1 Posts
    • 0 Thanks
    myrob
    Letter from Stenfield
    I have also recently received a letter from Stenfield & Co Legal International about a company called The Big Green Company based in Cheshire, this company has also gone into liquidation earlier this year. Again the letter implies mis-selling and that money could be recovered, again it is on a 'no win no fee' basis and the company would take 25% + VAT. Also the letter states that there is a cut off time for making a claim.
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