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  • FIRST POST
    • VoucherMan
    • By VoucherMan 19th Jun 13, 6:25 PM
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    VoucherMan
    Advice on invoice from ANPR ltd
    • #1
    • 19th Jun 13, 6:25 PM
    Advice on invoice from ANPR ltd 19th Jun 13 at 6:25 PM
    Trying to help out a work colleague who's received an invoice from ANPR Ltd of Preston.

    While she may have been in the car park for more than the 'allowed time' it was a Sunday and the (large) car park was virtually empty.

    Not having been around this part of the forum much recently I've tried to have a quick catch up on the latest advice.

    I then suggested to her that she write to the company using this as a template.

    They've written back with (in my view) a load of BS and finish by advising her against appealing, if necessary letting them do it for her.

    I have a copy of the letter she received it it's okay / will help to show it (with her details & reference numbers removed )

    As she's a worrier she doesn't want to take the 'ignore it' approach but would prefer to get them off her back. What would be the next stage? Should she appeal directly to POPLA anyway?

    Almost forgot to mention. £100 is the amount they'd like for inconveniencing them by parking in this almost empty car park.
Page 1
  • Hovite
    • #2
    • 19th Jun 13, 6:41 PM
    • #2
    • 19th Jun 13, 6:41 PM
    They've seriously suggested THEY would appeal for her ?

    Did they send you a POPLA code ? If not then appeal on light grounds to the PPC ( look for Storma posts on this first page for examples ).

    If you do have the POPLA code then appeal BUT make sure you look at the POPLA sticky thread at the top of the board on word and appeal points.
    • Umkomaas
    • By Umkomaas 19th Jun 13, 6:42 PM
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    Umkomaas
    • #3
    • 19th Jun 13, 6:42 PM
    • #3
    • 19th Jun 13, 6:42 PM
    Trying to help out a work colleague who's received an invoice from ANPR Ltd of Preston.

    While she may have been in the car park for more than the 'allowed time' it was a Sunday and the (large) car park was virtually empty.

    Not having been around this part of the forum much recently I've tried to have a quick catch up on the latest advice.

    I then suggested to her that she write to the company using this as a template.

    They've written back with (in my view) a load of BS and finish by advising her against appealing, if necessary letting them do it for her.

    I have a copy of the letter she received it it's okay / will help to show it (with her details & reference numbers removed )

    As she's a worrier she doesn't want to take the 'ignore it' approach but would prefer to get them off her back. What would be the next stage? Should she appeal directly to POPLA anyway?

    Almost forgot to mention. £100 is the amount they'd like for inconveniencing them by parking in this almost empty car park.
    Originally posted by VoucherMan
    Definitely post up a redacted copy of this letter. Suggesting that the POPLA appeal will be penned by the 'prosecuting' agent is an outrage. This should be referred to the DVLA and BPA, who both should take a serious view of it.

    The way to go is definitely an appeal to POPLA, but don't let Trevor Whitehouse (ANPR owner and former clamper) go anywhere near it.

    Have a look at a previous post of mine which gives some links to various POPLA appeals to get some idea of what's needed, but don't worry about the detail, experts here will help you through it. Don't go it alone on this without reference back here.

    http://forums.moneysavingexpert.com/showpost.php?p=61808935&postcount=2

    And the one absolute that MUST be attached to your POPLA appeal is the ANPR letter you're going to post up here, please.
    • Stroma
    • By Stroma 19th Jun 13, 7:29 PM
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    Stroma
    • #4
    • 19th Jun 13, 7:29 PM
    • #4
    • 19th Jun 13, 7:29 PM
    Write this


    Name
    Address

    Date


    Dear Trevor Whitehouse


    In regards to the invoice xxxxx dated xxxxx , and your long winded boring rejection of xxxxxx, where is the popla verification code you must send out on rejection of a challenge to your so called company?

    You have 35 days to furnish the keeper with this from the date of original challenge or you time out under the Protection of Freedom Act 2012. The keeper suggests you send it so they can use the bpa Code of Practice breaches from your so called company to get this cancelled.


    Sincerely

    A bored keeper who fell asleep reading your rejection
    When posting a parking issue on MSE do not reveal any information that may enable PPCs to identify you. They DO monitor the forum.
    We don't need the following to help you.
    Name, Address, PCN Number, Exact Date Of Incident, Date On Invoice, Reg Number, Vehicle Picture, The Time You Entered & Left Car Park, Or The Amount of Time You Overstayed.
    Anti Enforcement Hobbyist Member
    • VoucherMan
    • By VoucherMan 19th Jun 13, 8:15 PM
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    VoucherMan
    • #5
    • 19th Jun 13, 8:15 PM
    • #5
    • 19th Jun 13, 8:15 PM
    Never had the pleasure of getting one myself. Not for lack of trying so I'll hopefully get a bit of enjoyment out of helping resolve someone else's predicament, and get some practice in for when I do get one.

    Here's the letter. Hopefully edited enough. Bigger version if preferred

  • Hovite
    • #6
    • 19th Jun 13, 8:23 PM
    • #6
    • 19th Jun 13, 8:23 PM
    OMG thay actually DID say they would appeal on your behalf. Definately worth sending that to the BPA ( yes I know they are part of the con ! ) BUT they need to punish ANPR for that !

    You could of course write back and ask on what basis N. Martin would appeal on your behalf given he's already said it's doomed to failure ( of course it would be if he / she wrote it !!!! ).
    • Umkomaas
    • By Umkomaas 19th Jun 13, 9:01 PM
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    Umkomaas
    • #7
    • 19th Jun 13, 9:01 PM
    • #7
    • 19th Jun 13, 9:01 PM
    Never had the pleasure of getting one myself. Not for lack of trying so I'll hopefully get a bit of enjoyment out of helping resolve someone else's predicament, and get some practice in for when I do get one.

    Here's the letter. Hopefully edited enough. Bigger version if preferred

    Originally posted by VoucherMan
    Unbe-f***ing-lievable. What planet is this lot on?

    Get back to them and tell them you have no intention of taking up their kind offer of appealing on your behalf; you wish to do this yourself. Now give me the POPLA code!
    • VoucherMan
    • By VoucherMan 19th Jun 13, 9:29 PM
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    VoucherMan
    • #8
    • 19th Jun 13, 9:29 PM
    • #8
    • 19th Jun 13, 9:29 PM
    Unbe-f***ing-lievable. What planet is this lot on?

    Get back to them and tell them you have no intention of taking up their kind offer of appealing on your behalf; you wish to do this yourself. Now give me the POPLA code!
    Originally posted by Umkomaas
    There's a 10 digit code on the letter. right at the end where it says verification code. Would this be the POPLA code?

    Much though I'd take great pleasure in winding up this lot I'm just piecing together information for my colleague at the moment. I'll pass on your comments & recommendations and see what she wants to do next.
    • Umkomaas
    • By Umkomaas 19th Jun 13, 9:50 PM
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    Umkomaas
    • #9
    • 19th Jun 13, 9:50 PM
    • #9
    • 19th Jun 13, 9:50 PM
    There's a 10 digit code on the letter. right at the end where it says verification code. Would this be the POPLA code?

    Much though I'd take great pleasure in winding up this lot I'm just piecing together information for my colleague at the moment. I'll pass on your comments & recommendations and see what she wants to do next.
    Originally posted by VoucherMan
    More than likely. POPLA is the best way to get rid of this for good. The alternative is to ignore it, but that is not today's advice. If you do ignore it, you've potentially got it hanging over you for up to 6 years. And whilst ANPR seems pretty incompetent and are unlikely to take this to court, you never can guarantee anything in this game.

    There are time limits to make your appeal to POPLA - you have 28 days to appeal, from the date you receive the operator‟s notice of rejection.

    You should take the ANPR letter above as being the 'rejection' and work from the date of its receipt.

    Do get back for more help, if needed.
    • Coupon-mad
    • By Coupon-mad 19th Jun 13, 10:55 PM
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    Coupon-mad
    There's a 10 digit code on the letter. right at the end where it says verification code. Would this be the POPLA code?

    Much though I'd take great pleasure in winding up this lot I'm just piecing together information for my colleague at the moment. I'll pass on your comments & recommendations and see what she wants to do next.
    Originally posted by VoucherMan




    Listen - it is very important that ANPR Ltd are reported to the DVLA and BPA and POPLA for this because I have seen it before (clearly this is their 'modus operandi'):

    http://forums.pepipoo.com/index.php?showtopic=80005

    If you read that pepipoo thread you will see that N Martin said the same to that OP about 'appealing on the motorists' behalf. That OP believed that she had to write to ANPR again to use POPLA and now her POPLA code is 6 weeks old (the code includes an encrypted date which means POIPLA will reject what they now perceive to be her late appeal!

    So your friend needs to use that code to appeal IMMEDIATELY but strongly online to POPLA - I think she can do so now she has a code, give it a try. And the wording she can use is going to be very similar to the POPLA appeal I worded on that thread (I post as SchoolRunMum over there). If she can't use the code then she must demand a hard copy form to go with it, from ANPR Ltd and tell them she's sussed N Martin's little game.

    HTH





    P.S. Complain to the BPA by going on their website and 'complain about an AOS member' using the email link.

    Complain to the DVLA about this horrendous sharp practice on this emaikl:

    FOI@dvla.gsi.gov.uk

    and

    as for POPLA complain within the strongly-worded appeal and suggest that POPLA need to report this firm to the BPA for sanctions and the DVLA for a possible ban.

    This is outrageous.



    P.P.S.

    But conversely, I did have fun writing the letter I suggested the OP of this thread should send to 'Trev the Clamp' at ANPR Ltd:

    http://forums.pepipoo.com/index.php?showtopic=77238&st=60

    ...post #63!
    Last edited by Coupon-mad; 19-06-2013 at 11:19 PM.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • trisontana
    • By trisontana 19th Jun 13, 11:07 PM
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    trisontana
    They also say on some of their letters "by law you have to pay this amount within 7 days".

    That, of course, is a lie and should be reported to the relevent authorities.
    What part of "A whop bop-a-lu a whop bam boo" don't you understand?
    • Coupon-mad
    • By Coupon-mad 19th Jun 13, 11:23 PM
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    Coupon-mad
    They are among the worst for this - and the abuse of POPLA codes by N Martin on behalf of ANPR Ltd is possibly even (dare I say) possibly/allegedly fraudulent? There is a process to follow when giving a POPLA code out and this isn't it. And they know it.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • VoucherMan
    • By VoucherMan 20th Jun 13, 5:25 PM
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    VoucherMan
    Just a quick update

    I was pleasantly surprised when I passed the info to my colleague this morning & after a quick read she announced that she could 'have some fun with this'. Sounds like she's not too worried after all.

    That said she did tell me that if I hadn't overheard her talking about it the other day and stopped her she would have paid up.





    P.S. Complain to the BPA by going on their website and 'complain about an AOS member' using the email link.

    Complain to the DVLA about this horrendous sharp practice on this emaikl:

    FOI@dvla.gsi.gov.uk

    and

    as for POPLA complain within the strongly-worded appeal and suggest that POPLA need to report this firm to the BPA for sanctions and the DVLA for a possible ban.

    This is outrageous.
    Originally posted by Coupon-mad
    Not sure of the exact details but she's already complained to at least one of those you mentioned. Also (politely) thanked ANPR for their kind offer to appeal on her behalf but advised them that she is quite happy to do it herself.

    Still plenty of time as she only got the rejection this week. I've told her if she's any doubts about her appeal to let me show it on here first to make sure it's okay. Off tomorrow so I won't see her until Monday but I'll update when I hear anything.
    MFiT-T4 No. 13 _ _ _ _ _ __ __ _ _ _ _ _ 2015 MFW No. 13 - £6750/£8000
    Mortgage debt at moment (May 2012) - £54145, Original MF date Jan 2032.
    Current Mortgage debt £20487 £19997 £19669, Estimated MF date - June 2022, July 2021, April 2020, November 2019
    • Umkomaas
    • By Umkomaas 20th Jun 13, 6:31 PM
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    Umkomaas
    Just a quick update

    I was pleasantly surprised when I passed the info to my colleague this morning & after a quick read she announced that she could 'have some fun with this'. Sounds like she's not too worried after all.

    That said she did tell me that if I hadn't overheard her talking about it the other day and stopped her she would have paid up.





    Not sure of the exact details but she's already complained to at least one of those you mentioned. Also (politely) thanked ANPR for their kind offer to appeal on her behalf but advised them that she is quite happy to do it herself.

    Still plenty of time as she only got the rejection this week. I've told her if she's any doubts about her appeal to let me show it on here first to make sure it's okay. Off tomorrow so I won't see her until Monday but I'll update when I hear anything.
    Originally posted by VoucherMan
    What she simply must NOT do is tell POPLA her story and how she's been unfairly treated by this outfit. She'll lose for sure if that's what she relies on.

    It must be based on putting the PPC to proof on many issues of a technical/legal nature, and the threads I referenced earlier can be used to build a very strong appeal. Even the more savvy and better prepared/more able PPCs (ParkingEye in particular) are losing on some of the 'checkmate' points in appeals. ANPR are Conference League compared with the Premier that some of the more clued-up PPCs play in.

    But I do think the very first point of appeal must be the appalling claptrap perpetrated in the letter that they've got a cast iron case, appealing is pointless, but if you want to appeal, we'll do it for you.

    If you leave this to the end of the appeal, chances are the adjudicator will either not get to it, or choose to swerve it, if earlier points have already delivered the coup de gras.
    • Stroma
    • By Stroma 20th Jun 13, 6:51 PM
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    Stroma
    Please don't do this alone, popla doesn't do mitigating circumstances at all. This appeal to them has got to take apart their business completely, which means that you are not reliant on what happened. I know it sounds a bit mad, but this is how popla works
    When posting a parking issue on MSE do not reveal any information that may enable PPCs to identify you. They DO monitor the forum.
    We don't need the following to help you.
    Name, Address, PCN Number, Exact Date Of Incident, Date On Invoice, Reg Number, Vehicle Picture, The Time You Entered & Left Car Park, Or The Amount of Time You Overstayed.
    Anti Enforcement Hobbyist Member
    • VoucherMan
    • By VoucherMan 1st Jul 13, 6:02 PM
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    VoucherMan
    An update at last.

    She complained to the DVLA and has received this letter. (larger image)



    In the letter she is referred to in the third party so I assume this was the reply sent to the DVLA. Not sure if she was sent it by the DVLA or ANPR though.

    She also wrote to ANPR asking
    a) how the charge was calculated, and b) for a POPLA code but has not had a reply.


    Any advice how she should proceed?
    • Coupon-mad
    • By Coupon-mad 1st Jul 13, 6:10 PM
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    Coupon-mad
    Is the second page signed by Trevor Whitehouse, does it have any more rubbish to laugh at?!

    It's utter drivel isn't it and he still reckons she has limited chance of success at POPLA...he would say that but he knows he has no hope of winning really!

    She can do no more if she's asked for the POPLA code.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • VoucherMan
    • By VoucherMan 1st Jul 13, 6:20 PM
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    VoucherMan
    Is the second page signed by Trevor Whitehouse, does it have any more rubbish to laugh at?!

    It's utter drivel isn't it and he still reckons she has limited chance of success at POPLA...he would say that but he knows he has no hope of winning really!

    She can do no more if she's asked for the POPLA code.
    Originally posted by Coupon-mad
    Sorry. Missed the second page

    (larger)

    She has, we think, already got the appeal code. There was a 10 digit verification code at the end of their first reply. But we are only assuming. Their original reply suggests that it's more of an internal reference number.
    • Coupon-mad
    • By Coupon-mad 1st Jul 13, 6:23 PM
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    Coupon-mad
    What was the date of the reply from N Martin and what were the first 6 digits of the 10 digits please? I can tell when it was issued if it's a POPLA code and if she hasn't used it she will be out of time if she delays! It's time-bound by 28 days only.

    Don't you just love his sign-off 'I don't think that I can be if further assistance' rather than the usual business line 'Please do not hesitate to contact me if I can be of further assistance'! And he tries to blind the recipient with the restricted grounds of POPLA appeal when we know full well a POPLA appeal can be based on ANY grounds in fact:

    http://parking-prankster.blogspot.co.uk/2013/05/secret-reasons-you-can-use-in-your.html

    It's about time ANPR Ltd was banned by the BPA and/or DVLA as their responses are worse than awful. N Martin has form for saying he will appeal 'on the driver's behalf' as posted in other threads on pepipoo and also they sent an 'Invitation...' card with a smiley face on the front to one motorist and inside it said '...to pay' and went on in true chavtastic mode 'bet you're well disappointed'!
    Last edited by Coupon-mad; 01-07-2013 at 6:30 PM.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • VoucherMan
    • By VoucherMan 1st Jul 13, 9:07 PM
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    VoucherMan
    What was the date of the reply from N Martin and what were the first 6 digits of the 10 digits please?
    Originally posted by Coupon-mad
    Sent you a PM.
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