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  • FIRST POST
    • MSE Archna
    • By MSE Archna 28th Jan 13, 5:58 PM
    • 1,872Posts
    • 5,996Thanks
    MSE Archna
    Solarplicity: Add your feedback
    • #1
    • 28th Jan 13, 5:58 PM
    Solarplicity: Add your feedback 28th Jan 13 at 5:58 PM
    This is a feedback thread on energy supplier

    Solarplicity (previously LOCO2 Energy)

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the



    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 26-07-2017 at 12:19 PM.
    Report inappropriate posts: forumteam@moneysavingexpert.com




Page 1
  • lux4life
    • #2
    • 20th Jan 14, 3:30 PM
    Pretty Decent
    • #2
    • 20th Jan 14, 3:30 PM
    I moved into a small two bedroom flat with three storage heaters at the end of 2011, and switched to LoCo2 from EDF for reasons of price and eco-friendliness. The switch was uneventful and pain free.

    They bill me three monthly, either by paper or email (my choice), and accept my readings by phone or email. Perhaps the best thing about them is that you can ring the phone number and a real normal human will answer almost immediately, and get whatever you are calling for sorted out.

    They build, own and run something like 10 small hydro-electric generators and offer a variety of tariffs (a bit renewable to all renewable) and send out a newsletter maybe once a year with background stuff about the company.

    The only glitch has been when my bill shot up unexpectedly, and I discovered that my Day and Night rates had been switched around… this may well have been from a meter reader error though. Whatever the case, it was sorted rapidly and re-billed quickly.

    In general I am happy with them, and would probably only switch if someone offered a deal significantly cheaper. Having dealt with large companies who are incredibly difficult to contact, the ease of communication has been a definite plus. I never realised that customer service really is worth paying a little more for, to avoid high blood pressure
  • yangptangkipperbang
    • #3
    • 20th Jan 14, 6:08 PM
    • #3
    • 20th Jan 14, 6:08 PM
    I had no problem with switching to them or with the day to day running/billing.
    When I left, it took far longer than expected - I suspect that this may have been the fault of my new supplier (M & S).
    After some weeks had passed I hadn't got a final bill from them: I emailed to this effect and got an immediate response, apology and a bill 2 days later - both by post and email. The bill said that my credit has been paid into my bank and would be in my account after 3 days. It wasn't ! I emailed again, immediate response again - money paid in 3 days.

    To sum up: their admin system isn't perhaps quite what it could be - BUT, your emails do seem to be read, your problem understood by a real human being and are then resolved quickly.

    I would certainly say that they are worth trying - I would go to them again despite their little hiccups.
    • twinkerzzz
    • By twinkerzzz 7th Apr 14, 7:17 PM
    • 7 Posts
    • 0 Thanks
    twinkerzzz
    • #4
    • 7th Apr 14, 7:17 PM
    reliable -
    • #4
    • 7th Apr 14, 7:17 PM
    ive been with them for whole of 2013-14 no problems.

    I could even pay my bill by card over the phone every quartre without incurring any extra charges or different levels of payment than if i paid by direct debit.

    That was the biggest plus for this company - escaping the annoying issue of ridiculous increases in direct debit payments and just paying for what i used.

    They're small, reliable and approachable. Never had a problem phoning and getting anything i needed done. Not online account based which was fine though i think they said they might be doing that later.

    For eco types - it's nice to feel how small scale green leccy companies can not only offer some of the cheapest energy prices but do so without damaging the environment. Just feels more humbler than the big giants.

    Worth doing a price check when your package ends though to add they were clear at explaining their best package to migrate on to and what would happen if i just leave things as my term with them came to an end.
  • barmyhead
    • #5
    • 3rd Mar 15, 10:39 PM
    Not a good start!
    • #5
    • 3rd Mar 15, 10:39 PM
    been comparing elec tarriffs and tried to get a quote from LOCO2 , there website does'nt let you get a quote not the best introduction to a company i have ever had.
    • lvf
    • By lvf 4th Mar 15, 12:38 AM
    • 141 Posts
    • 81 Thanks
    lvf
    • #6
    • 4th Mar 15, 12:38 AM
    • #6
    • 4th Mar 15, 12:38 AM
    been comparing elec tarriffs and tried to get a quote from LOCO2 , there website does'nt let you get a quote not the best introduction to a company i have ever had.
    Originally posted by barmyhead
    You're kidding, right? It's the first thing I noticed on their home page, in a big blue box.

    Here is a direct link:
    https://quotations.loco2energy.com/
    • footyguy
    • By footyguy 4th Mar 15, 1:16 PM
    • 3,456 Posts
    • 1,359 Thanks
    footyguy
    • #7
    • 4th Mar 15, 1:16 PM
    • #7
    • 4th Mar 15, 1:16 PM
    been comparing elec tarriffs and tried to get a quote from LOCO2 , there website does'nt let you get a quote not the best introduction to a company i have ever had.
    Originally posted by barmyhead
    Are you not using a comparison site?
    The details will be there. (they must have them to calculate the annual cost)
    You could be missing out on possible cashback by attempting to go direct.
  • RayL
    • #8
    • 6th Mar 15, 5:17 PM
    There is a problem
    • #8
    • 6th Mar 15, 5:17 PM
    been comparing elec tarriffs and tried to get a quote from LOCO2 , there website does'nt let you get a quote not the best introduction to a company i have ever had.
    Originally posted by barmyhead
    There is a problem with their website.

    I was unable to get a quote for electricity ONLY - unless I 'lied' by saying I didn't have a gas supply.

    If I admit to the gas supply, I could only get a dual fuel quote.
  • llanastme
    • #9
    • 19th Mar 15, 11:33 PM
    pretty happy
    • #9
    • 19th Mar 15, 11:33 PM
    I switched to LoCo2 because of the eco credentials although they were not the cheapest. I had no trouble either moving to them, moving away and with the account. Customer service was fine, no long waits, and the bills were detailed. they did try to up my monthly payment but backed down when I rang them.
    I moved to EDF which was a mistake. Wish I'd stayed where I was.
    • twinkerzzz
    • By twinkerzzz 2nd Apr 15, 11:28 AM
    • 7 Posts
    • 0 Thanks
    twinkerzzz
    been with them now since 2013
    So im ending my 2nd year with this company.

    Well i like it that they are green energy, affordable and still a small company.

    They still come up 2nd cheapest on the market which is great news. The only cheaper is isupply and the continuation of complaints there about customer service makes horrible reading.

    Loco2 went through some changes in 2014 - they seemed to implement some kind of monthly statement system regardless of submitted readings or prior arrangements. Seems a bit like a skeletal system for a future monthly direct debit system.

    As i have now paid for 2 years over the phone quarterly bills generated when i submit meter readings my arrangement was disrupted and staff couldn't seem to handle my method of payment i had been used to. I found this very frustrating for about three months as i automatically began to receive these new annoying monthly statements which were meaningless because they were estimated and didn't tally with any quarterly bill system i was used to. Repeat requests to staff to revert to my old arrangement produced repeat unfulfilled assurances that it had been re-implimented.

    However to give them their due, after a particularly heated 3rd complaint a single staff member approached me and re-instated the arrangement through a new system whereby I now approach her directly by email and the quarterly bills works again well. I now pay by quarterly bill over the phone and do not receive those annoying monthly statements. This is the kind of rare human touch which keeps me at Loco2.

    There are no problems with talking to a human person with this company. I rue the day this company grows too big and loses this basic human touch. Maybe the little extra it costs me over going with isupply is payment worth making because i'm in complete control of all payments and i have (except for the issue reported above) had no undue stress or fear of approaching them.

    Because i can pay-as-i-go - i have never had any issues with needing to reclaim excess credit payments. This company are quite a relaxed and reliable crew and i couldn't imagine too much difficulty making arrangements with them which actually work well.

    So, all said, think i will be staying with Loc2 for a third year.
    • Nada666
    • By Nada666 2nd Apr 15, 11:33 AM
    • 4,869 Posts
    • 3,888 Thanks
    Nada666
    There is a problem with their website.

    I was unable to get a quote for electricity ONLY - unless I 'lied' by saying I didn't have a gas supply.

    If I admit to the gas supply, I could only get a dual fuel quote.
    Originally posted by RayL
    But that applies to a large number of suppliers and best tariffs - it is not a problem, it is a decision.
    • twinkerzzz
    • By twinkerzzz 6th Apr 16, 6:01 PM
    • 7 Posts
    • 0 Thanks
    twinkerzzz
    leaving after 3 years
    ive been with this lot for 3 years.

    They started off cheap and also small - so a very reliant personal touch.


    However this year they are nowhere near the top 5 cheap suppliers.
    They've also lost the personal touch when they introduced automatic direct debits - really now exactly the same as any other company.

    The pros for staying have now diminished.

    So im looking elsewhere.
    • maydap
    • By maydap 21st Mar 17, 11:37 AM
    • 1 Posts
    • 0 Thanks
    maydap
    Address Confusion
    Having decided to switch to LOC2 via Cheap Energy Club I received a letter from the company this morning which showed a fictitious Supply Address. Was same road and postcode but a house number that doesn't exist. I rang and informed LOC2 that this was not a great start. The customer services agent amended the information but was unable to explain why the error had occurred (My Cheap Energy Club details are accurate).
    • spcmarine
    • By spcmarine 23rd Apr 17, 6:07 PM
    • 1 Posts
    • 0 Thanks
    spcmarine
    Appalling Service
    We became aware of LOCO2 via the MSE Cheap Energy Club. They appeared to offer us a saving over our existing energy provider and although they were not the cheapest they featured highly on the MSE 'Top Picks'.

    Trusting the judgement of MSE was our first mistake as further digging indicates we are not the only people to receive such a poor service.

    The initial switch filling out the online paperwork was pretty much painless and then came our welcome letter from LOCO2 (all smooth so far). My first cause for concern was when I realised I was being billed by my previous energy company as well as LOCO2. After attempting to contact LOCO2 via their email address with no response I attempted to call them - however they don't pick up the phone and after a few minutes ask you to leave a message which is not responded to.

    I contacted my previous energy company who explained that they had only received a request for the transfer of the electricity part of our dual fuel application. After circa 30 + attempted calls to LOCO2 someone picked up the phone. They explained that they had made an error in requesting the gas switch and they were requesting it again.

    This was several weeks ago and LOCO2 have not been available to update me on what is going on. I have found out today that LOCO2 have been successful in taking over my next door neighbour's gas supply (something they have not requested). So it would appear I am now paying two energy companies and one of these is for my neigbour's gas.

    All of this is due to the incompetence of LOCO2
    • ShakeelYousaf
    • By ShakeelYousaf 3rd May 17, 11:25 AM
    • 1 Posts
    • 0 Thanks
    ShakeelYousaf
    No acknowledgment, not contactable by email or phone
    Please do not switch your energy supply to LoCo2 Energy. About a month ago, I switched to this supplier using MSE's Cheap Energy Club. Apart from the MSE email, I got no acknowledgement or any kind of 'welcome' pack, it was as if nothing happened.

    Despite the above, it seemed like LoCo2 started transferring my gas but not my electricity (as far as EON knew, they were to continue supplying me with no knowledge of a switch).

    Worst of all, I've rung about 20 times and no one has ever picked up the phone. After 3 minutes, it tells you to leave a voicemail! I've sent them two emails and had no response. (Even if they are reading or ignoring my emails, I emailed them for a third time to tell them how they've treated me and to warn them against even attempting to try and charge an exit fee as I've switched away from them to Economy Energy).

    If you don't believe me, I would advise you reading this post to ring them right now - 0330 124 1500 - and try it for yourself.

    I now believe this company has or is about to go out of business. It's like they don't even exist (to further prove this, their last Twitter activity was in December 2016). I've now started switching to yet another supplier. LoCo2 are beyond disgraceful. I've got nothing against MSE for featuring them on their site but I hope they will investigate and no longer offer their services.
  • E.ON Company Representative: Malc
    Switching from E.ON
    Please do not switch your energy supply to LoCo2 Energy. About a month ago, I switched to this supplier using MSE's Cheap Energy Club. Apart from the MSE email, I got no acknowledgement or any kind of 'welcome' pack, it was as if nothing happened.

    Despite the above, it seemed like LoCo2 started transferring my gas but not my electricity (as far as EON knew, they were to continue supplying me with no knowledge of a switch).

    Worst of all, I've rung about 20 times and no one has ever picked up the phone. After 3 minutes, it tells you to leave a voicemail! I've sent them two emails and had no response. (Even if they are reading or ignoring my emails, I emailed them for a third time to tell them how they've treated me and to warn them against even attempting to try and charge an exit fee as I've switched away from them to Economy Energy).

    If you don't believe me, I would advise you reading this post to ring them right now - 0330 124 1500 - and try it for yourself.

    I now believe this company has or is about to go out of business. It's like they don't even exist (to further prove this, their last Twitter activity was in December 2016). I've now started switching to yet another supplier. LoCo2 are beyond disgraceful. I've got nothing against MSE for featuring them on their site but I hope they will investigate and no longer offer their services.
    Originally posted by ShakeelYousaf
    Hello ShakeelYousaf and welcome to the Forums.

    Just a thought, but make sure the right property is being applied for. Sometimes, suppliers try to take over the wrong account. This can happen where the address details, supply number and/or meter serial number doesn't match those held by the National Databases. These databases record the details of all electricity and gas meters in the country and are used by suppliers when arranging a switch. A discrepancy here could lead to this type of issue.

    I'm guessing but, if this is the case, a similar thing is likely to happen with further switches until the information held by the National Database is put right. As your existing electricity supplier, we're the ones to sort this.

    Should this be the case, please let us have your supply number (also known as the Meter Point Administration Number or MPAN and is on your bills), full postal address including the post code and the electricity meter serial number as it appears on the meter itself. We'll update the database so a switch can move forward. Looks like the gas is okay as you say that has started to transfer.

    I'm speculating a lot here ShakeelYousaf and sorry if I'm barking up the wrong tree. I'll be happy to take a look if you drop an email with the above information to the address in my Profile.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • footyguy
    • By footyguy 5th May 17, 7:28 PM
    • 3,456 Posts
    • 1,359 Thanks
    footyguy
    New Name: Solarplicty Energy Ltd.
    They changed their name on 27 April 2017

    This supplier is now known as Solarplicty Energy Ltd.

    I see they launched new tariffs on 02 May 2017 called "Fair Market Price"
    Fixed & variable versions available.

    Looks quite cheap especially for low users as it's also got zero standing charges - easily beats Ebico for gas; electric is quite good too.
    Available as electric only, gas only or dualfuel.

    Consult a comparison site to see how it stacks up for you.
    Last edited by footyguy; 05-05-2017 at 7:58 PM.
    • ShilohGreen
    • By ShilohGreen 10th May 17, 1:29 PM
    • 6 Posts
    • 0 Thanks
    ShilohGreen
    Hi,
    I applied to switch to LoCo2 Energy two months ago and have heard nothing - not even received the 'welcome email' from them. Having read theses posts above, I think I will stop the process now - if I can.
    • NeilMc
    • By NeilMc 17th May 17, 7:13 PM
    • 1 Posts
    • 0 Thanks
    NeilMc
    I help my dad to switch to LoC02 using the MSE energy club, over 8 weeks ago, and he hasn't heard anything from them. Last week my dad contacted LoC02 and the service agent said he would find out whats happening and ring the next day. Needless to say LoC02 haven't rung back and that was 5 working days ago.

    Is it possible to cancel the switch? if so how?
    Is there anybody my dad can contact to help with this?

    Any help would be much appreciated.

    Thanks
    • lloydyyy
    • By lloydyyy 3rd Jun 17, 1:50 PM
    • 257 Posts
    • 44 Thanks
    lloydyyy
    Just did a quick comparison and Solarplicity came out the cheapest for gas (specifically their Fair Market Price Variable tariff) for my post code. However, when I'm redirected to their website, it would seem they only offer electricity-only or gas & electricity tariffs. Bit confusing and disappointing.
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