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    • superflygal
    • By superflygal 14th Jan 13, 1:21 PM
    • 1,075Posts
    • 2,130Thanks
    Next Step Beauty Academy Complaints Thread
    • #1
    • 14th Jan 13, 1:21 PM
    Next Step Beauty Academy Complaints Thread 14th Jan 13 at 1:21 PM
    Hi all,

    I recently had a big problem with this company. I paid for a beauty course a sum of 238, they cancelled it, and refused to refund my money, They told me I could travel 4 hours to get to an alternative location, OR, do another course in 1 month (however their T&Cs provided for them to cancel these courses ad infinitum!)

    I was within the distance selling period of cooling off, but they claimed I had accessed valuable course materials on their student portal, and their T&Cs provided an exclusion in this circumstance.

    I then met a lady on a beauty course I booked with another company, who had also suffered as Next Step cancelled her course and as she was pregnant and was too emotianally worn out to keep trying for a refund,she had given up.

    I reviewed them before parting with any money, and all the reviews seemed ok. However, after having problems I googled "Next Step Beauty wont refund" and found many reviews where people have had the same problem, including an article in the daily express.

    A lot of these reviews are removed though, and 5* reviews appear in their place. I thought by starting this thread, genuine people who have had problems could reply on here, and we could help each other.

    My concern is, that many people simply give up after a few attempts, and this company get to keep hundreds of pounds of money that doesn't rightfully belong to them.

    I eventually got a refund after reporting them to Trading Standards, and going down the legal route.

    Please post here with relevant comments or complaints or pm if you like I will respond and help as soon as I can.

    SFG x
Page 4
    • hollydays
    • By hollydays 31st Aug 16, 9:27 AM
    • 14,707 Posts
    • 10,487 Thanks
    The gentleman named above also has a company called
    Gandi Limited
    A digital marketing company.
    They understand
    "By targeting specific key-phrases, we can make your website appear at the top of search engine results " ( how true)

    Their , ahem , " impressive " client list includes
    " next step beauty " now ( beauty education limited registered office Brandon, Suffolk)


    "Next Step Beauty are the UK's leading nail and beauty course provider with over 30 locations nationwide. Having been approached we created a website which is responsive working across all devices and allows students to book and pay for courses online.

    Quote from gandi digitals website impartial " client " recommendation ......

    "GANDi Created A Remarkable Website For My Beauty Business Which Has Helped Me To Grow To Over 30 Locations Across The UK"
    Victoria Arpels Next Step Beauty"
    Last edited by hollydays; 31-08-2016 at 10:30 AM.
    • hollydays
    • By hollydays 31st Aug 16, 10:10 AM
    • 14,707 Posts
    • 10,487 Thanks
    Competant? Basic proof reading?

    From Gandis own website!!!!!
    Apparently " ..establishing long standing relationships. Architects developers and contractors , required a responsive webiste to showcase their work"

    Their typo not mine..

    I think we are all getting the picture...
    They design websites ( webistes) but can't even get the spelling right.
    Last edited by hollydays; 31-08-2016 at 10:17 AM.
    • superms
    • By superms 12th Oct 16, 1:05 PM
    • 2 Posts
    • 3 Thanks
    Quick update.... unfortunately as Totally Beauty Limited have gone into Liquidation (although, as mentioned before the same people continue to trade on Next Step Beauty under the new name of Beauty Education Limited) I turned to my credit card (which I used to pay for the courses which never materialised) to try and get some money back through section 75. I have now been informed that 'transactions made for business purposes are not covered under section 75 of the Consumer Credit Act'. Can anyone else suggest any other avenues to try and retrieve any money?
    • hollydays
    • By hollydays 13th Oct 16, 4:36 PM
    • 14,707 Posts
    • 10,487 Thanks
    Could you start a Facebook support page?
    • Lisasiketi
    • By Lisasiketi 7th Nov 16, 7:53 PM
    • 1 Posts
    • 2 Thanks
    Omg!!!! This same this has just happened to me...court and trading standards !!! What a disgraceful company.
    • hollydays
    • By hollydays 7th Nov 16, 8:22 PM
    • 14,707 Posts
    • 10,487 Thanks
    Tell your story?
    • CSNT
    • By CSNT 17th Nov 16, 12:49 PM
    • 1 Posts
    • 2 Thanks
    worthless certificate
    Just wanted to make people aware, for those of you who maybe have completed a course, that the certificate issued is not worth the paper it's printed on! I spent hundreds of pounds on courses with them because they claimed the courses were BABTAC accredited. If this is the case then they MUST issue learners with a BABTAC certificate on completion of the course! This is not the case. They will attach a shoddy certificate via your student portal, which you then have to download and print off yourself. Having looked into this, I have been informed that this means that the so-called qualification is null and void for insurance purposes.
    I feel I have basically been robbed!!!
    • Wizardina
    • By Wizardina 10th Jan 17, 9:34 PM
    • 2 Posts
    • 1 Thanks
    I recovered my money
    I recovered my money through section 75 action with my credit card company. However I hear the company has since gone into liquidation so I'm not sure whether that route would still work.
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