Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • superflygal
    • By superflygal 14th Jan 13, 1:21 PM
    • 1,075Posts
    • 2,130Thanks
    superflygal
    Next Step Beauty Academy Complaints Thread
    • #1
    • 14th Jan 13, 1:21 PM
    Next Step Beauty Academy Complaints Thread 14th Jan 13 at 1:21 PM
    Hi all,

    I recently had a big problem with this company. I paid for a beauty course a sum of £238, they cancelled it, and refused to refund my money, They told me I could travel 4 hours to get to an alternative location, OR, do another course in 1 month (however their T&Cs provided for them to cancel these courses ad infinitum!)

    I was within the distance selling period of cooling off, but they claimed I had accessed valuable course materials on their student portal, and their T&Cs provided an exclusion in this circumstance.

    I then met a lady on a beauty course I booked with another company, who had also suffered as Next Step cancelled her course and as she was pregnant and was too emotianally worn out to keep trying for a refund,she had given up.

    I reviewed them before parting with any money, and all the reviews seemed ok. However, after having problems I googled "Next Step Beauty wont refund" and found many reviews where people have had the same problem, including an article in the daily express.

    A lot of these reviews are removed though, and 5* reviews appear in their place. I thought by starting this thread, genuine people who have had problems could reply on here, and we could help each other.

    My concern is, that many people simply give up after a few attempts, and this company get to keep hundreds of pounds of money that doesn't rightfully belong to them.

    I eventually got a refund after reporting them to Trading Standards, and going down the legal route.

    Please post here with relevant comments or complaints or pm if you like I will respond and help as soon as I can.

    SFG x
Page 4
    • hollydays
    • By hollydays 31st Aug 16, 9:27 AM
    • 14,875 Posts
    • 10,657 Thanks
    hollydays
    The gentleman named above also has a company called
    Gandi Limited
    A digital marketing company.
    They understand
    "By targeting specific key-phrases, we can make your website appear at the top of search engine results " ( how true)

    Their , ahem , " impressive " client list includes
    " next step beauty " now ( beauty education limited registered office Brandon, Suffolk)

    Integrity?

    "Next Step Beauty are the UK's leading nail and beauty course provider with over 30 locations nationwide. Having been approached we created a website which is responsive working across all devices and allows students to book and pay for courses online.



    Quote from gandi digitals website impartial " client " recommendation ......
    (Now gandi.digital)


    "GANDi Created A Remarkable Website For My Beauty Business Which Has Helped Me To Grow To Over 30 Locations Across The UK"
    Victoria Arpels – Next Step Beauty"
    Last edited by hollydays; 18-03-2017 at 9:21 PM.
    • hollydays
    • By hollydays 31st Aug 16, 10:10 AM
    • 14,875 Posts
    • 10,657 Thanks
    hollydays
    Competant? Basic proof reading?

    From Gandis own website!!!!!
    Apparently " ..establishing long standing relationships. Architects developers and contractors , required a responsive webiste to showcase their work"

    Their typo not mine..

    I think we are all getting the picture...
    They design websites ( webistes) but can't even get the spelling right.
    Last edited by hollydays; 18-03-2017 at 9:21 PM.
    • superms
    • By superms 12th Oct 16, 1:05 PM
    • 2 Posts
    • 3 Thanks
    superms
    Quick update.... unfortunately as Totally Beauty Limited have gone into Liquidation (although, as mentioned before the same people continue to trade on Next Step Beauty under the new name of Beauty Education Limited) I turned to my credit card (which I used to pay for the courses which never materialised) to try and get some money back through section 75. I have now been informed that 'transactions made for business purposes are not covered under section 75 of the Consumer Credit Act'. Can anyone else suggest any other avenues to try and retrieve any money?
    • hollydays
    • By hollydays 13th Oct 16, 4:36 PM
    • 14,875 Posts
    • 10,657 Thanks
    hollydays
    Could you start a Facebook support page?
    • Lisasiketi
    • By Lisasiketi 7th Nov 16, 7:53 PM
    • 1 Posts
    • 2 Thanks
    Lisasiketi
    Omg!!!! This same this has just happened to me...court and trading standards !!! What a disgraceful company.
    • hollydays
    • By hollydays 7th Nov 16, 8:22 PM
    • 14,875 Posts
    • 10,657 Thanks
    hollydays
    Tell your story?
    • CSNT
    • By CSNT 17th Nov 16, 12:49 PM
    • 1 Posts
    • 2 Thanks
    CSNT
    worthless certificate
    Just wanted to make people aware, for those of you who maybe have completed a course, that the certificate issued is not worth the paper it's printed on! I spent hundreds of pounds on courses with them because they claimed the courses were BABTAC accredited. If this is the case then they MUST issue learners with a BABTAC certificate on completion of the course! This is not the case. They will attach a shoddy certificate via your student portal, which you then have to download and print off yourself. Having looked into this, I have been informed that this means that the so-called qualification is null and void for insurance purposes.
    I feel I have basically been robbed!!!
    • Wizardina
    • By Wizardina 10th Jan 17, 9:34 PM
    • 3 Posts
    • 1 Thanks
    Wizardina
    I recovered my money
    I recovered my money through section 75 action with my credit card company. However I hear the company has since gone into liquidation so I'm not sure whether that route would still work.
    • Maz536
    • By Maz536 9th Mar 17, 10:53 AM
    • 1 Posts
    • 0 Thanks
    Maz536
    Avoid !!!!
    Total let down, no refund, no help, very quick to take your hard earned money , almost a year waiting for the course to run, they sit on everyones money whilst you sit and wait to be emailed over and over again .....course cancelled......again. Traiding standards !!????
    • Paige Fletcher
    • By Paige Fletcher 15th Mar 17, 5:19 PM
    • 1 Posts
    • 0 Thanks
    Paige Fletcher
    Hi Superflygal,
    I am so glad to be reading your comments because this has JUST happened to me, and believe me i will take this ALL the way!!! They rang me the other day and cancelled my date for the course, (when the course is in a week!) I have had to re-arrange my family holiday because of this course and i have had to book a flight on my own to meet my parents out there!! I am so shocked, if i read these complaints before i booked i would NOT have booked it!!! If you dont mind, can you tell me a bit about how you got your money back in the end, I want to do it right and i dont want too loose over £300 as you can imagine!
    Thank you so much!
    • Wizardina
    • By Wizardina 18th Mar 17, 8:41 PM
    • 3 Posts
    • 1 Thanks
    Wizardina
    Wizardina
    Hi, I just saw your comment. I contacted the Citizen's Advice Bureau online and they sent me advice about how to reclaim using the courts, but it seemed to me a bit complicated and cost bit of money. I decided to reclaim via my credit card company using a section 75 form which can be googled and downloaded online. Once completed, I sent it to the credit card company of the credit card I used to make the payment. It was quicker and didn't cost anything so it's worth trying first.
    • hollydays
    • By hollydays 18th Mar 17, 9:22 PM
    • 14,875 Posts
    • 10,657 Thanks
    hollydays
    Hi, I just saw your comment. I contacted the Citizen's Advice Bureau online and they sent me advice about how to reclaim using the courts, but it seemed to me a bit complicated and cost bit of money. I decided to reclaim via my credit card company using a section 75 form which can be googled and downloaded online. Once completed, I sent it to the credit card company of the credit card I used to make the payment. It was quicker and didn't cost anything so it's worth trying first.
    Originally posted by Wizardina
    What was complicated?
    I strongly suspect there will be no response to my question.
    Last edited by hollydays; 18-03-2017 at 10:18 PM.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

105Posts Today

1,438Users online

Martin's Twitter