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    • superflygal
    • By superflygal 14th Jan 13, 1:21 PM
    • 1,074Posts
    • 2,130Thanks
    Next Step Beauty Academy Complaints Thread
    • #1
    • 14th Jan 13, 1:21 PM
    Next Step Beauty Academy Complaints Thread 14th Jan 13 at 1:21 PM
    Hi all,

    I recently had a big problem with this company. I paid for a beauty course a sum of £238, they cancelled it, and refused to refund my money, They told me I could travel 4 hours to get to an alternative location, OR, do another course in 1 month (however their T&Cs provided for them to cancel these courses ad infinitum!)

    I was within the distance selling period of cooling off, but they claimed I had accessed valuable course materials on their student portal, and their T&Cs provided an exclusion in this circumstance.

    I then met a lady on a beauty course I booked with another company, who had also suffered as Next Step cancelled her course and as she was pregnant and was too emotianally worn out to keep trying for a refund,she had given up.

    I reviewed them before parting with any money, and all the reviews seemed ok. However, after having problems I googled "Next Step Beauty wont refund" and found many reviews where people have had the same problem, including an article in the daily express.

    A lot of these reviews are removed though, and 5* reviews appear in their place. I thought by starting this thread, genuine people who have had problems could reply on here, and we could help each other.

    My concern is, that many people simply give up after a few attempts, and this company get to keep hundreds of pounds of money that doesn't rightfully belong to them.

    I eventually got a refund after reporting them to Trading Standards, and going down the legal route.

    Please post here with relevant comments or complaints or pm if you like I will respond and help as soon as I can.

    SFG x
Page 4
    • hollydays
    • By hollydays 31st Aug 16, 9:27 AM
    • 14,465 Posts
    • 10,252 Thanks
    The gentleman named above also has a company called
    Gandi Limited
    A digital marketing company.
    They understand
    "By targeting specific key-phrases, we can make your website appear at the top of search engine results " ( how true)

    Their , ahem , " impressive " client list includes
    " next step beauty " now ( beauty education limited registered office Brandon, Suffolk)


    "Next Step Beauty are the UK's leading nail and beauty course provider with over 30 locations nationwide. Having been approached we created a website which is responsive working across all devices and allows students to book and pay for courses online.

    Quote from gandi digitals website impartial " client " recommendation ......

    "GANDi Created A Remarkable Website For My Beauty Business Which Has Helped Me To Grow To Over 30 Locations Across The UK"
    Victoria Arpels Ė Next Step Beauty"
    Last edited by hollydays; 31-08-2016 at 10:30 AM.
    • hollydays
    • By hollydays 31st Aug 16, 10:10 AM
    • 14,465 Posts
    • 10,252 Thanks
    Competant? Basic proof reading?

    From Gandis own website!!!!!
    Apparently " ..establishing long standing relationships. Architects developers and contractors , required a responsive webiste to showcase their work"

    Their typo not mine..

    I think we are all getting the picture...
    They design websites ( webistes) but can't even get the spelling right.
    Last edited by hollydays; 31-08-2016 at 10:17 AM.
    • hollydays
    • By hollydays 31st Aug 16, 10:17 AM
    • 14,465 Posts
    • 10,252 Thanks
    He is also the ' president' of the norwich castle chapter of the bni networking group 19d7ab7b68ceed558a94d72766314cd10a233a5347fafc4fd8 &name=BNI%20BNI%20Castle%20of%20Norwich

    They have a meeting at a Norfolk hotel every Monday at 6am
    Another typo ?
    Last edited by hollydays; 31-08-2016 at 5:04 PM.
    • hollydays
    • By hollydays 31st Aug 16, 10:34 AM
    • 14,465 Posts
    • 10,252 Thanks
    • superms
    • By superms 12th Oct 16, 1:05 PM
    • 2 Posts
    • 1 Thanks
    Quick update.... unfortunately as Totally Beauty Limited have gone into Liquidation (although, as mentioned before the same people continue to trade on Next Step Beauty under the new name of Beauty Education Limited) I turned to my credit card (which I used to pay for the courses which never materialised) to try and get some money back through section 75. I have now been informed that 'transactions made for business purposes are not covered under section 75 of the Consumer Credit Act'. Can anyone else suggest any other avenues to try and retrieve any money?
    • hollydays
    • By hollydays 13th Oct 16, 4:36 PM
    • 14,465 Posts
    • 10,252 Thanks
    Could you start a Facebook support page?
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