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Customer Compliance Officer Visit.
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# 1
civvygit
Old 24-03-2012, 10:47 AM
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Default Customer Compliance Officer Visit.

Received this letter today.....

Dear XX XXXXXXX

We need to see you in order to discuss the benefit we are currently paying you because a query has arisen on your claim. We need to ensure your payments are correct and it is important the you are available so we can discuss the matter further.

You should note that where there is doubt about whether the conditions for entitlement are met, we can suspend payment of your benefit.

A Customer Compliance Officer, XXXXX XXXXXXX, will be visiting on Tuesday, 27 March 2012 between the times of 11:00 Am and 2:00 PM. Please note we will not be able to state a specific time.

If you are unavailable or wish to report any changes in your circumstances, please contact me immediately on the above direct line number before our visit. We will rearrange another visit.

For your protection

All our Customer Compliance Officers carry a card confirming that they are from Jobcentre Plus, part of the Department for Works and Pensions. Please ask to see their identification.

Things the Customer Compliance Officer will need to see

Your passport, birth certificates for your children, driving licence, utility bills, rent agreement and bank statement for the last 6 months for all accounts in your name.

Yours sincerely

XXXXX XXXXXX
Customer Compliance Officer


It's put the fear of God into me!

I'm a single parent with two children aged 11 and 6, the eldest has Aspergers and I've recently made an application for DLA as the law changes means he won't have me to support him as and when needed, we've been turned down once and I'm appealing the decision.

I have savings of just over £1200.00 and I bounce this money around cover private therapy for my son, he has depression and anxiety disorders.

I get, from my family about £100-£150 a week to help with these costs to help him live an independant life and to get him ready for Secondary school transition. (I'm in Central London and Cognitive Behaviour Therapy isn't cheap!)

I have a partner who's in the Army, he's based in London but my flat is so small he can't live with us, not doesn't, can't, if we could move to a bigger flat he could, as it is I can't allow it at the impact on my son would be to much, so at the moment we have a teenage love affair thing going on, with my son as the father saying goodnight and waiting for him to leave. :-)

I work as a volunteer during the day when the kids are at school, and put my all into it! It means I can be there at the drop of a hat if there are any issues in school, and during the holidays I can be with my kids, my son wouldn't do well in childcare, he's of the 'doesn't play well with others' Aspergers type.

Please help!

I really am terrified I'm doing something wrong.

Has anyone else had one of these letters? Am I breaking the rules? I'm shaking and upset, especially as it's Saturday and there's nothing I can do about it.

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# 2
HappyMJ
Old 24-03-2012, 10:50 AM
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First things first...do not worry about it. Ring them and tell them you are unavailable as you need to get advice first and then get advice from somewhere and be ready to present your case. You do not have to see them at your home and you can also ask them to leave at any time.
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# 3
civvygit
Old 24-03-2012, 10:58 AM
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Quote:
Originally Posted by HappyMJ View Post
First things first...do not worry about it. Ring them and tell them you are unavailable as you need to get advice first and then get advice from somewhere and be ready to present your case. You do not have to see them at your home and you can also ask them to leave at any time.
That's got me even more worried!

Have I broken the law without knowing it?

What 'Case' all I'm doing is trying to give my son the best start to enable him to be independent eventually.

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# 4
Shiloe
Old 24-03-2012, 11:06 AM
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1) Did you inform them of the £100-£150 you are getting per week from family ?

2) Is your partner the father of your children ?

3) Are you and your partner married ?
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# 5
civvygit
Old 24-03-2012, 11:21 AM
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1) When I called up, after my sons diagnosis they said was it more than £6000.00 a year. I told them no, they told me to let them know if it ever went above £6000.00 a year. It hasn't.
2) No
3) No
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# 6
civvygit
Old 24-03-2012, 11:35 AM
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Could it be because I've made a claim for DLA for my son, or am I just trying to reassure myself?
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# 7
gingergee
Old 24-03-2012, 11:46 AM
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Could be anything x as advised tell them its not possible next week. Then get help from CAB etc. Dont know if you can ring and ask what its about? someone will know x chillax and try not to panic x
The feeling i got when i confirmed my place studying criminology at Exeter Uni was brilliant!!!!!

The pride my children told me they had in me was even better!!!!! # setting positive example to children is OUTSTANDING!!!! !:smileyhe a
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# 8
HappyMJ
Old 24-03-2012, 11:48 AM
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Quote:
Originally Posted by civvygit View Post
That's got me even more worried!

Have I broken the law without knowing it?

What 'Case' all I'm doing is trying to give my son the best start to enable him to be independent eventually.

Maybe, maybe not. I mean your side of the story. It could just be a query on something that was not in your application. Many people forget to declare unused accounts. The penny of interest from the bank then gets notified to the HMRC and then that gets data matched to your claim raising a query.
Quote:
Originally Posted by civvygit View Post
Could it be because I've made a claim for DLA for my son, or am I just trying to reassure myself?
No idea. Seek advice from a charity specialising in giving benefits advice and you will get a proper answer.
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# 9
DreamerV
Old 24-03-2012, 12:00 PM
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I'd be more inclined to meet with them and show them the information they need as moving the date may make them suspicious. You don't seem to have intentionally done anything wrong, and if you meet them and show them all info, they will make sure everything is correct. I know it's a worry, but they are human too, and will understand your nervousness, etc. If they come, and you do get flustered, you can as posted above, ask them to leave, or perhaps come back another time. Then you can go and ask CAB advice (only if needed) at that point knowing what issue has been raised. If there is an issue, it's better you know sooner rather than later, and if no issue, that your mind is put to rest sooner also.
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# 10
civvygit
Old 24-03-2012, 12:09 PM
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Quote:
Originally Posted by gingergee View Post
Could be anything x as advised tell them its not possible next week. Then get help from CAB etc. Dont know if you can ring and ask what its about? someone will know x chillax and try not to panic x
I just tried the CAB, from the looks of things getting a CAB appointment in Central London is very hit and miss.

I'm also afraid to say no to the date they said in case they think I'm hiding something.

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# 11
civvygit
Old 24-03-2012, 12:11 PM
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Quote:
Originally Posted by DreamerV View Post
I'd be more inclined to meet with them and show them the information they need as moving the date may make them suspicious. You don't seem to have intentionally done anything wrong, and if you meet them and show them all info, they will make sure everything is correct. I know it's a worry, but they are human too, and will understand your nervousness, etc. If they come, and you do get flustered, you can as posted above, ask them to leave, or perhaps come back another time. Then you can go and ask CAB advice (only if needed) at that point knowing what issue has been raised. If there is an issue, it's better you know sooner rather than later, and if no issue, that your mind is put to rest sooner also.
Yes, I think that's what I need to do. Thank you.

Has anyone else had one of these letters and lived through it?
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# 12
HB58
Old 24-03-2012, 12:31 PM
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If you have decided to go ahead with the meeting, try to have someone with you who can offer moral support and also take notes of what is said.
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# 13
vax2002
Old 24-03-2012, 12:37 PM
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They are visiting as they think you are co-habiting with someone else.
Someone has called them to say that is the case.
They need to specifically get in the property to look around for signs of co-habitaion.
Shoes, combs, mens toiletries, clothes all that kind of thing, they will search credit reference agencies for accounts at that address and DVLA records for vehicles.
This is not advice of what to avoid, but what to expect.
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# 14
civvygit
Old 24-03-2012, 12:42 PM
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We jointly own a camper van, it's registered to my address in his name, but that's because I have off road parking and the insurance was nearly halved!

All of his other paperwork goes to his home address.

I'm done for.
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# 15
vax2002
Old 24-03-2012, 12:48 PM
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Quote:
Originally Posted by civvygit View Post
We jointly own a camper van, it's registered to my address in his name, but that's because I have off road parking and the insurance was nearly halved!

All of his other paperwork goes to his home address.

I'm done for.
That will take some serious explaining.
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# 16
looby75
Old 24-03-2012, 12:53 PM
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don't worry I've had one of those letters and it was fine.

Someone had reported me for.....getting a new tv lol It was a neighbour who had a bee in her bonnet about me and decided to start reporting me for everything under the sun she could think of.

The compliance officer was lovely, she just looked at my bank statement online (I didn't have any paper copies) and other id, asked about who lived in the house etc and that was that.

If you are honest with them then everything will be fine.

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# 17
epitome
Old 24-03-2012, 12:53 PM
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Don't refer to him as your partner....under DWP rules he is not your partner he is your boyfriend who does not live with you.

Does he stay there over night? If yes, how many nights a week?

Not sure if this is relevant, but how many voluntary hours do you work a week?


If you class the 100 - 150 week as "Child Maintenance" I would hope (for you) that it will not affect your claim but you should have notified them of this money. It seems that you did not notify them of the 100 -150 week until you applied for DLA.

I'm not sure if "Child Maintenance" can include money from family rather than the normal understood meaning "money from the absent parent".

I'm pretty sure CM does not affect your claim, but it must be declared.


Hopefully someone will confirm
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# 18
Horace
Old 24-03-2012, 12:59 PM
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I would be inclined to ring them. I had a similar letter recently and rang them up to say that they couldnt visit on that particular day but they could visit at another time. The Compliance Officer was supposed to ring me back but didnt so I rang again eventually she called me to apologise because they had made a mistake and had misread the reams of paperwork that I had provided. They admitted that they were shortstaffed and this is why the error had occurred.
Semper in faeces profundum variat
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# 19
Sixer
Old 24-03-2012, 1:03 PM
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I can't help with the rest of it... but just to note that even regular cash gifts from family and/or friends to people on benefits do NOT count as income. They are voluntary payments. Decison maker's guide:

28493 A voluntary payment is a payment that
1. has a benevolent purpose and
2. is given without anything being given in return

28495 The DM should consider
1. the background to and
2. reasons for the payment when deciding if it is voluntary.
Example 1
Jim claims JSA. He declares that he gets a payment of £20 a week from his uncle,
Peter, towards the cost of running his car. Peter makes the payment because Jim has been receiving JSA for some time and needs a car to get around. Peter makes the payment because of family ties and affection for Jim. Peter does not expect or receive anything in return. The DM decides that the £20 is a voluntary payment.
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# 20
epitome
Old 24-03-2012, 1:07 PM
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Quote:
Originally Posted by civvygit View Post
We jointly own a camper van, it's registered to my address in his name, but that's because I have off road parking and the insurance was nearly halved!

All of his other paperwork goes to his home address.

I'm done for.
I don't see this as a serious problem.
In my opinion it shouldn't be a problem, maybe vax knows something about how they would view this.... but as far as I can see, the van is kept by him at your address, so the registered address has to be the address at which it is normally kept and the name should be the name of the person who keeps the vehicle - i.e. the person who maintains it and it's paperwork.

There's no law to say that the person must live at the registered address where the vehicle is kept.

He is keeping his possession at your property, but I don't see how this should affect a benefit claim, are we not allowed to allow people to keep something on our property just because we are on benefits as a single occupier?

Of course it would have been a lot simpler if you had registered it in your name.

Last edited by epitome; 24-03-2012 at 1:13 PM.
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