Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    civvygit
    Customer Compliance Officer Visit.
    • #1
    • 24th Mar 12, 10:47 AM
    Customer Compliance Officer Visit. 24th Mar 12 at 10:47 AM
    Received this letter today.....

    Dear XX XXXXXXX

    We need to see you in order to discuss the benefit we are currently paying you because a query has arisen on your claim. We need to ensure your payments are correct and it is important the you are available so we can discuss the matter further.

    You should note that where there is doubt about whether the conditions for entitlement are met, we can suspend payment of your benefit.

    A Customer Compliance Officer, XXXXX XXXXXXX, will be visiting on Tuesday, 27 March 2012 between the times of 11:00 Am and 2:00 PM. Please note we will not be able to state a specific time.

    If you are unavailable or wish to report any changes in your circumstances, please contact me immediately on the above direct line number before our visit. We will rearrange another visit.

    For your protection

    All our Customer Compliance Officers carry a card confirming that they are from Jobcentre Plus, part of the Department for Works and Pensions. Please ask to see their identification.

    Things the Customer Compliance Officer will need to see

    Your passport, birth certificates for your children, driving licence, utility bills, rent agreement and bank statement for the last 6 months for all accounts in your name.

    Yours sincerely

    XXXXX XXXXXX
    Customer Compliance Officer


    It's put the fear of God into me!

    I'm a single parent with two children aged 11 and 6, the eldest has Aspergers and I've recently made an application for DLA as the law changes means he won't have me to support him as and when needed, we've been turned down once and I'm appealing the decision.

    I have savings of just over 1200.00 and I bounce this money around cover private therapy for my son, he has depression and anxiety disorders.

    I get, from my family about 100-150 a week to help with these costs to help him live an independant life and to get him ready for Secondary school transition. (I'm in Central London and Cognitive Behaviour Therapy isn't cheap!)

    I have a partner who's in the Army, he's based in London but my flat is so small he can't live with us, not doesn't, can't, if we could move to a bigger flat he could, as it is I can't allow it at the impact on my son would be to much, so at the moment we have a teenage love affair thing going on, with my son as the father saying goodnight and waiting for him to leave. :-)

    I work as a volunteer during the day when the kids are at school, and put my all into it! It means I can be there at the drop of a hat if there are any issues in school, and during the holidays I can be with my kids, my son wouldn't do well in childcare, he's of the 'doesn't play well with others' Aspergers type.

    Please help!

    I really am terrified I'm doing something wrong.

    Has anyone else had one of these letters? Am I breaking the rules? I'm shaking and upset, especially as it's Saturday and there's nothing I can do about it.

Page 1
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

6,206Posts Today

8,245Users online

Martin's Twitter