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  • FIRST POST
    scarlet-pimpernel
    Student Finance Complaints Process
    • #1
    • 6th Apr 11, 5:50 PM
    Student Finance Complaints Process 6th Apr 11 at 5:50 PM
    Has anyone had any joy with this process?

    I am at my wits end. SF have decided to use a fictitious incorrect set of income figures and nothing I say will make them revert to the accepted figures which were backed up by all the paperwork sent to them and returned.

    These figures were originally accepted by our local authority for our elder son, but SF England used the wrong figures for the younger son. We have been trying to sort this out for some time and now they have applied the wrong figures to both.

    I tried going through the appeal process but it was referred to complaints as it was not regarded as being an appeal.

    I have asked 3 times for this to be referred to a Head of Service but to no avail. They are ignoring this request.

    Please, what can I do?
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