Quidco won't pay up!

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paul3004
paul3004 Posts: 5 Forumite
in Consumer rights
We took at a Vodaphone contract last July via Quidco, expecting £90 cashback. Initially this wasn't 'tracked' but when queried it was added. Then when the time came to pay Vodaphone appeared as 'Declined'. Quidco say they have been investigating this for over 4 months, but still no solution or payment.

Do I have any rights to sue Quidco - they will probably say it is Vodaphones problem? Where does responsibility sit in this situation?

£90 is too much to just forget about..especially when both the phone and Vodaphone service is such a disappointment as well!
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Comments

  • patchwork_cat
    patchwork_cat Posts: 5,874 Forumite
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    Not answering your question, but this is the exact sort of reason I don't use Quidco anymore. Too many issues just like this, I use Top CAshback now. However you mustn't ever rely on the cashback with any. I found that on more than one occasion I rang the intermediary to sort things out with Quidco.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    First Anniversary Name Dropper First Post
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    No you can't sue Quidco. Cashback is not guaranteed! Anyone purchasing soloely based on whether they can get cashback or not is always taking a risk, and you should take this into account. Look at it as a bonus not a prerequisite.
  • misssarahleigh
    misssarahleigh Posts: 2,852 Forumite
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    I have a £25 transaction that came up as declined. had an appeal open for 6 month and then went to confirmed (i stated that the transaction was sucessful and the company couldn't offer a reason for declineing it). NOt sure if i will get the money though.

    Oh, and defo go to topcashback. Much better
    I get what i want. That isn't because i'm a brat or spoilt. It's because i'm determined, i work hard for it and i achieve my goals!
  • Jeff_Bridges_hair
    Jeff_Bridges_hair Posts: 6,330 Forumite
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    I say sue them and then get back and let us know how you got on ;)
    "If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna
  • steven504
    steven504 Posts: 294 Forumite
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    Jeff_Bridges_hair wrote: »
    I say sue them and then get back and let us know how you got on ;)

    I agree this is a good idea. After a few cases people may now what their rights are and anyhow I doubt they will defend it and most probably just pay up.
    Lets not use quidco
  • Jeff_Bridges_hair
    Jeff_Bridges_hair Posts: 6,330 Forumite
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    steven504 wrote: »
    I agree this is a good idea. After a few cases people may now what their rights are and anyhow I doubt they will defend it and most probably just pay up.

    i was taking the pi55
    "If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna
  • NoSatisfaction
    NoSatisfaction Posts: 164 Forumite
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    How long would cash back sites be around after the first successful test case?
  • dmg24
    dmg24 Posts: 33,925 Forumite
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    NoSatisfaction wrote: »
    How long would cash back sites be around after the first successful test case?

    Why do you think that a test case would be successful?
    Gone ... or have I?
  • NoSatisfaction
    NoSatisfaction Posts: 164 Forumite
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    dmg24 wrote: »
    Why do you think that a test case would be successful?

    Is there a rhetorical question smiley? :D
  • dmg24
    dmg24 Posts: 33,925 Forumite
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    NoSatisfaction wrote: »
    Is there a rhetorical question smiley? :D

    It is not a rhetorical question!
    Gone ... or have I?
This discussion has been closed.
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