LOIS JEWELLERY Feedback Thread

[MSE Jenny]

This thread is specifically to discuss feedback for the

Lois Jewellery Postal Gold Company (Link)

Postal gold companies, where you pop your old jewellery in an envelope & they melt it down and send you a cheque, have boomed in the past couple of months. We’re researching a guide to selling old gold, and need help from folks who’ve used these companies.

If you've used this company, please can you tell us the following...

• When did you use it
• What did you send it
• How much did it promise you
• How much did it deliver
• How efficient was the service
• If it didn't deliver the full amount, what was its reason
• Anything else other people should know

CLICK REPLY TO FEEDBACK

To see the feedback on other companies see the main:
Postal Gold Sellers Feedback thread

Thank you for your help

Important note for Representatives of Gold Companies

We will be monitoring the threads, and if we believe any company has got its own representatives to deliberately post positive feedback (or negative on its competitors) it will be deleted, and we will count that as negatively towards any company's reliability and trustworthyness.

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[dave uk]

I buy gold to raise funds for our local childrens hospice. I was told about Lois Jewellery who is a refiner by a local jeweller who turns over a vast amount of scrap. I have used them several times since and they have always paid out the rates they advertise. They will send you cash if you ask too. I made one mistake and enclosed a non gold earing once and they even sent that back to me. Many of the local jewellers in our town use this company which is not an here today gone tomorrow company having been around a generation. Another thing that gave me confidence is that they have a trade counter where you can visit to sell your gold (in Birmingham). I recently lost £2500 worth of gold in the post as have many others (mine went 'missing' in the Birmingham Mail Centre) so I will be taking all my gold to Lois personally in future.
ps: Sending bags with Gold written all over it through the post is a little silly.

[Saoirse]

Lois has got to be the best place in Birmingham to sell gold. Most of the shops in the jewellery quarter who buy scrap gold will sell it to Lois or another trade-only bullion dealers who pay pennies more than Lois. So you might as well go straight there as they buy from the public as well as the trade.
A while ago my aunt sold jewellery to Rex Johnson (who sell to the bullion dealers I mentioned) and was given £4 per gram for 9ct gold, at the time Lois were paying £6.90 per gram.
If you live in Birmingham, or nearby, Lois is probably your best bet for selling scrap jewellery.

[titus4103]

I used Lois in September this year and they provided an excellent service.
I posted my gold using royal mail special delivery service and the day after posting i received a phone call offering me the price they had quoted online for that day and within half an hour of me accepting, the money was paid into my bank account.

[Chrissie123]

I have used Lois Jewellery 3 times - each and every time the service has been excellent - I got exacely what I expected after using their gold calculator - and it is the highest payout to non-trade companies. So far I have only seen Bairds paying more - but you have to be trade! The service is 100% efficient, friendly and HONEST - it is a definite WYSIWYG site. If the price alters and goes up on the day your items arrive - you get the higher price - not the price on the day you sent it.

I was made redundant with a year to go for retirement - no other job prospects - I needed something to bring in an income - so started buying and selling gold on eBay around 4 months ago.

I usually send in necklaces and bracelets to Lois - either curb bracelets or charm bracelets that I have purchased in order to get the charms I want - and scrap the rest - its the cheapest method of building a large charm bracelet. I buy at scrap price or less on eBay - and sell at an increased scrap price around 4 weeks later because gold has gone up - so my now 6.5oz charm bracelet has in fact cost me less than £500. Gold has increased £1.20 per gram since I started & 184grams at today's prices is worth over £1,500 scrap price - that's over £1,000 I've saved. My husband's birthday bracelet (gold) cost me nothing after 3 weeks trading like this and his Xmas prezzie is costing me the same - all thanks to the increasing price of gold and Lois Jewellery's up-front WYSIWYG service.

I have no connection with the company whatsoever - apart from becoming a regular customer. I thoroughly recommend Lois Jewellery - unlike Goldmate.com - who appear to offer £8.14 per gram - but actually sent me a cheque worth £3.95 per gram - it took 2 days of arguing to get my gold back - they evenually offered me another £100 - still around £2.00 per gram below market price - and I had to pay £37 in order to get it back!

There you have it - the best and worst companies in my very humble opinion.

[nexuss]

3 first posters praising what a coincidence

[Chrissie123]

Why a coincidence? An honest company is going to get good feedback. I will be very surprised to see a bad feedback for this company.

[seuss]

I recently started work for a small company that amongst other things buys scrap gold and the boss swears by the service he recieves from Lois.
He wont send our scrap anywhere else and so far (touch wood) nothing has been mislaid in the post en-route to them, and they always pay up on time.

[mrfixitwhite]

Used Lois to sell our old jewellery 2 weeks ago.
Very prompt service - they rung to say they had recieved the jewellery and exactly how much it was worth and that a cheque would be posted that night.
Very impressed as other companys offered MUCH less !

Would also say that they have an online estimation based on the weight of your gold
we weighed ours with the kitchen scales-only does 5gram increments- but that was the weight they paid me for

[Noelled]

Very professional service would recommend. Paid as quoted on web site. This is my first time using the service and i will use again. Staff are helpful and polite. Service is fast with return around

[Notebook]

Weighed gold on kitchen electronic scales and it should be worth £205 according to their live advertised rate on the site.
Sent it off ticking the contact me on the form you send with it.
Sent wed for next day delivery - had a call off them saying received weighed and worth £203. Said ok.
Received a cheque the next day - friday morning.
happy or what!!!!

[little_evo]

I just wanted to say we stopped by Lois jewellery in Birmingham today and they were absolutely lovely people to deal with. Extremely friendly staff and advertisied exact amount on their website. Never been easier and we walked away with £400 and two happy kids who were pleased with the candy bars a staff member gave them as a treat. I would definately go back and recommend this place before anyone else now. Thank you again!

[tallyhoh]

Originally Posted by nexuss

3 first posters praising what a coincidence

Rather a lot of new posters, how on earth did you all find this thread?

However I will be trying them. Thanks for the tips.

[Skint Lynne]

As you can see,

I am an 'old' poster and I have used this company. They offer a fantastic service. I have recommended them to friends and relatives and everyone is happy with what they get for their scrap.

I found them after doing research on the internet.

[ukstocks5]

for the benefit of moneysavers and not lois jewellery, i can recomend them as being the best payers of scrap gold to members of the public who can walk in off the street, the price is on their website daily and is also advertised on a blackboard outside their shop, i personally dont use lois as i use a trade only counter and i only get pennies more per gramme and on some days lois have actually beaten trade prices, as i say this is for the benefit of money savers not lois and to prove it all you have to is check their website and phone the competitors but never use these postal gold services, you will be robbed without doubt.

[redbeetle]

After seeing an advert for scrap gold for a local jewellery shop I took mine in on Saturday. I was a littel disappointed after being offered £450 as I thought this was a little low having already been offered £490 about 6 months ago. I then did a bit of research over the weekend and came across Lois Jewellery. I phoned them on Monday morning, sent my scrap gold Monday afternoon and received a phone call today at 11.15 to say my scrap was worth £681. The website had estimated I would receive just over £800 but it turned out that 1 chain was not gold, plus they took the movement out of the watch I sent. I am delighted with the efficient service and would definitely use them again. I wouldnt normally use a thread for this but I am so impressed that I just had to let you know just how good this company is.

[tigertoes]

I have used Lois now three times. The first two times I filled in their form on their website which gives you the opportunity to enter the weight of your items and it gives you the amount you can expect with the gold scrap value for that day which it also makes clear to you. I sent off by next day delivery. Lois rang me the next morning with an offer, each time their total was just very slightly less than what I had estimated it to be but this is because some of the items were probably not 9ct gold I have just again this morning sent off again to Lois with total confidence they are a very efficient organisation and I would thoroughly recommend them. I fist saw about Lois via Money Week.

[tigertoes]

I posted a reply yesterday on here recommending Lois but today I am a little disappointed their service is quick and the money is in the bank straight away but I sent off gold yesterday.... on their site it was stating 8.80 per gram... the amount I sent would come to £573 but by the time they rang late afternoon with the offer on their site it had gone up to £9 per gram which should have given me £592. When I sent gold before when the price on their site went down to when I actually sent the gold they gave me the lower amount so they should have given me the higher amount but they refused. So although I still say they have a good service and pay a high rate I think I may try someone else now.

[Tugboatden]

'Another new poster' might be your first reaction, however I've been following MSE for aeons without joining in and last week's guide on selling gold spurred me into action...
I'd had two quotes from high street jewellers for a 9ct gold chain with a 1903 Edward VII gold half sovereign in a pendant setting attached. One quoted me £120 and said it was a half-crown, the other offered £140 and said it was 'nothing to speak of'. At the time I thought their offers were ridiculous and forgot about it for a while. After reading through the gold selling article, I phoned Lois Jewellery last Friday and they immediately offered £88 for the half-sovereign alone plus their quoted rate per gram for the 9ct chain.
Yesterday I calculated a value of £314.25 - Lois's quoted rate for 9ct had risen since last Friday, so I sent it off to them by Post Office Special Delivery yesterday lunchtime, costing £5.05. This morning they called to say they had received it and calculated it at £316. I accepted on the spot and the money was in my bank account before lunchtime today!
Amazing service from very friendly people and I am really happy to recommend them!
I'm so glad I didn't allow myself to be ripped off by the high street jewellers and a big 'thank you' to MSE too, for pointing me in the right direction!

[hairyclaire]

I recently sent my scrap gold and silver to Lois Jewellery, the special delivery postage was hefty and cost me just under a tenner.

However, I had a phone call the following day offering to pay me more than the site estimate! due to my dodgy kitchen scales. Sure enough my cheque arrived the following morning.

I'm delighted, got rid of my old gold, more money than expected and an excellent honest service!!!