Programs not working

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  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    Heedtheadvice wrote: »
    ardvaark, you have not mentioned downloading and running Malware bytes yet?
    If just that you haven't mentioned it fine, what were the results? If not run it first!!

    No I hav'nt run Malware bytes yet as a did ADW which I thought might do the same thing.

    Should I do both?
  • AndyPix
    AndyPix Posts: 4,847 Forumite
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    edited 7 September 2017 at 2:13PM
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    aardvaak wrote: »
    No I hav'nt run Malware bytes yet as a did ADW which I thought might do the same thing.

    Should I do both?


    Sigh

    AndyPix wrote: »
    use malware bytes and ADW cleaner https://toolslib.net/downloads/viewdownload/1-adwcleaner/
    AndyPix wrote: »
    Use in tandem with malwarebytes and ADW
    aardvaak wrote: »
    Do you suggest using both malwarebytes and ADW?
    AndyPix wrote: »
    ^^ Absoultely i do.
    Malwarebytes removes the malware/pups and ADW removes any registry keys and scheduled tasks etc



    YES - DO BOTH


    Malwarebytes , and then ADW cleaner
  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    edited 7 September 2017 at 2:32PM
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    AndyPix wrote: »
    Sigh










    YES - DO BOTH


    Malwarebytes , and then ADW cleaner

    Scan in progress............

    When download I clicked on Free Version but on opening it said premium trail - why?

    I will run ADW cleaner afterwards

    How do I get into safe mode with win 10 to remove AVG in program list in Control panel?
  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    edited 7 September 2017 at 2:39PM
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    Malwarebytesnoiw complete - no threats

    ADW cleaner now running

    Edit: ADW cleaner now complete - nothing found - on closing I clicked clean & reboot.
  • DoaM
    DoaM Posts: 11,863 Forumite
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    aardvaak wrote: »
    When download I clicked on Free Version but on opening it said premium trail - why?

    Because you didn't properly read what you were installing and blindly accepted the default settings? (Which may explain why you're in your current situation).

    Once you've got things sorted, I'd suggest installing an application that will remove default settings from installers and warn you when you're trying to install something iffy. Unchecky is such an application.
  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    DoaM wrote: »
    Because you didn't properly read what you were installing and blindly accepted the default settings? (Which may explain why you're in your current situation).

    Once you've got things sorted, I'd suggest installing an application that will remove default settings from installers and warn you when you're trying to install something iffy. Unchecky is such an application.

    I did read it - it said FREE DOWNLOAD - do I now have to remove it or how can I change it? if so how?
  • maddogb
    maddogb Posts: 473 Forumite
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    I think MWB have removed the option to install the free version for day 1, i think you have to do the trial first then downgrade to the free version.
    (or do some trickery with the system clock :D )
    to start in safe mode hit windows key, type msconfig and press enter, in the boot tab you can tick a box for a safe boot, then restart
  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    edited 7 September 2017 at 3:37PM
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    grumpycrab wrote: »
    While I'm sure revo will work I dont' see a specific link to AVG removal tool. Its here if needed
    http://files-download.avg.com/util/tools/AVG_Remover.exe
    This will download it directly. After downloading right-click it and Run as adminsitator

    On clicking on this link it said "Windows Smart Screen can not run"

    What now?

    Edit: run again - nowhere does it say "run as an administrator" clicked on it said could not find any trace of AVG.

    Where do i right click?
  • DoaM
    DoaM Posts: 11,863 Forumite
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    Open Windows Explorer
    Navigate to where you downloaded the exe file
    Right click ON the exe file and select Run as administrator

    If necessary, right click on the link (in post #20 in this forum) and choose Save link as (or however your browser shows it - might be Save target as) and save the file to your PC. Then follow the instructions above to run as admin.
  • aardvaak
    aardvaak Posts: 5,833 Forumite
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    edited 8 September 2017 at 12:30AM
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    DoaM wrote: »
    Open Windows Explorer
    Navigate to where you downloaded the exe file
    Right click ON the exe file and select Run as administrator

    If necessary, right click on the link (in post #20 in this forum) and choose Save link as (or however your browser shows it - might be Save target as) and save the file to your PC. Then follow the instructions above to run as admin.

    But I did originally on clicking on the link click save file and nowhere does it say run as an administratio the only thing it did wasto give permision to run which I suspect is wat you mean I clicked yes............
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