Direct Debit - can i make it one-way only?

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  • agrinnall
    agrinnall Posts: 23,344 Forumite
    First Post Combo Breaker
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    18cc wrote: »
    when i last switched energy supplier the old supplier said to keep the dd active so that they could refund the credit balance. if i cancelled the dd they could only refund by cheque.


    I don't doubt that's what they said but it's complete BS, as my previous post demonstrates.
  • 18cc
    18cc Posts: 2,120 Forumite
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    titally agree with you - its what they said and i thought at the time it was probaby !!!!!!!!.
  • System
    System Posts: 178,097 Community Admin
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    RG2015 wrote: »
    Just out of interest, I used to pay British Gas from my NatWest bank account. Three years ago I moved this to Santander and cancelled the DD.

    Last month, British Gas needed to pay me some compensation and I just assumed it would be credited to my Santander bank account. But no, whilst I was keeping an eye on my Santander account it appeared in the old NatWest account. It's a good job I didn't close the account.

    If you had closed it (by way of a transfer) then the funds would have been automatically redirected.

    A Direct Debit is for outgoing payments only.

    The company can pay funds into the same account using Direct Credit (BACS) or Faster Payment by way of the sort code/account number (in the Direct Debit mandate)
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