Problem with TSB contactless?

Apple Pay is the way to go if you have access to it, only ever had one decline in 10 months and that was down to machine.

John

I did what another poster recommended - took some cash out and then my contactless worked...not sure why TSB have set theirs up that way, as i don't have a problem with using my FD contactless.

SIL

We have three TSB contactless cards between us and oddly enough, they have been working perfectly for about 3 weeks now. Famous last words ...

Yet another contactless refusal from TSB, really annoying.

Whereas my Co-op card gets refused very occasionally TSB promote contactless cashback whilst setting their algorithms to reject on an above average number of occasions.

One thing for sure. I won't be using TSB either contactless or at all after December.

We have had our TSB contactless cards since May 2016. (Two sole accounts and two cards for the joint).


I misremembered the instruction that you have to make each card's first transaction using the PIN, as needing to reset the card by using a PIN at the time of an ATM request or later.


I contacted the call centre, after some odd transactions and the lady told me that there is no need to reset (explained one of my questions) and that asking for PIN is random, not recorded by them and beyond their control.


Since having the cards, there have been no requests for PIN (no matter what the value up to £30 or after a set number of transactions) and beyond the Tesco service station man having to reset the machine, my husband's has had no problems. He uses it up to 4 times a month for 3 lots of £30 worth of petrol and odd spends.


However, in the last few weeks, I've had frequent requests to swipe or insert with PIN and I'm wondering if others have found the same, as it could be another way, besides cutting the interest rate and amount eligible for interest, of paying out less.


Requests have affected all three of the cards I carry (my own two and husband's from the joint account.


The first time, at Tesco (self service), I split a larger shop into two batches of over £20 and under £10. The machine processed the larger amount with no problem, but asked for the PIN on the smaller purchase (don't know whether I used the same )card). I tried another card and the sale went through.


I returned to make a £1 purchase , in order to enter the PIN, but found it was not requested. (CS, as above, told me that reset is not needed).


A few days later I did the same kind of split (at Tesco) and the first card asked for a PIN, but the two transactions worked with the other two cards. I went straight to Aldi and their machine asked on two cards, but accepted the third and on checking I found that the three purchases had each used a different card. (It was after this that I contacted CS,was given the info above and also told that if you try to do 5 transactions close together on the same card a PIN will be requested.)

No problems at Tesco, on Sunday, but today, Poundstretcher's machine asked for PIN on all three, so I used my Co-op card as , at least I got 5p.