Topcashback Feedback Thread

I've had nothing but good experiences with Top Cashback. I've earned 107 quid over the past six months. The payments have always tracked and they have speedily paid when it has been confirmed that the amount is payable. I haven't used any other sites, but it's been perfect for me so far.

I've only ever really used TCB. Excellent customer service and almost always reliable. Love the top-up rewards too. The site's well laid out and very easy to use, especially since their re-design earlier this summer.

I joined "wepromiseto" about the same time as TCB, but I've barely used them as the cashback is normally always higher with TCB (even with the small dailies).

TCB always get back to you very quickly if you raise a question or submit manual claims and are always helpful and friendly.

Nearly all of my transactions have tracked, so probably a 90-95 per cent success rate for me and I've got more than £160 either payable, tracked or pending since around spring time this year.

There have been a few transactions lately that haven't tracked or tracked incorrectly, four of which I've submitted manual claims for, including mysupermarket which tracked at 0.00 instead of £4!! My only gripe is when there's a transaction that doesn't track and it's for less than £1. I've had about 4 or 5 of those lately. TCB will only chase outstanding cashback if it's worth £1 or more in value.

Overall I'd recommend TCB to anyone. I really only use it for things I would have bought anyway, so I've made a nice amount which will pay for some of this year's Christmas shopping - which of course I'll purchase through TCB and earn more cashback!!

I also like the wide range of merchants on the site. I've discovered a few I didn't know existed! Wish Amazon was on there too, but I don't think they're on any cashback site are they? Actually, because of this I tend to use play.com or HMV instead for CDs, books and DVDs because I can earn cashback from them and the price is nearly always the same, give or take 1 or 2 pence.

A big thank you to Martin for bringing my attention to cashback sites in the first place. I didn't know they existed til I started visiting MSE regularly. :T

I like TCB very much as you can see from my sig below and I've another £300+ in the pipeline. It's just a shame that some of their retailers let the side down and make it into a real trauma to get the cash back.

They seem to be real "no nonsense" guys - and it's nearly £1000 I wouldn't have had otherwise.

Thanks TCB

I've earned over £100 cashback by using TopCashBack over the past year. I don't have any complaint to make about this site and their customer care is good, personal and genuine.

I agree with Cornerstone13, above. It's not the cashback company that customers need to be wary of but some of the retailers. Qantas, especially, seems to have a bad reputation for paying out (judging by my own experience and comments from other users on the TCB website). I've waited since January for my cashback on a flight to Australia and the airline have denied everything! TCB have tried very hard to reason with the company but they seem to have been quite stubborn. I like TCB - but not impressed with Qantas. May fly with another airline in future as a result of this bad experience.

I'm new to Topcashback and have used them twice .... but both purchases haven't tracked.

First time was for Play.com on 18/09 but because the cashback would be less than £1 I can't raise this up with them :mad:

The second was with RAC breakdown on 13/10 - the average tracking speed is 1 hr but it's not tracked for me.

I'm reluctant to use them again as two out of two failed trackings don't instill much confidence.