DSAR - Barclays Bank

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jellybaby1968
jellybaby1968 Posts: 10 Forumite
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in Reclaim PPI & other insurance
Can someone please confirm what the most up-to-date address is for sending a DSAR in relation to a Barclays Bank account and a Barclaycard?

We did complete the online request form on their website over a fortnight ago - should we have received an acknowledgement of some sort, and a request for the obligatory £10 or do we just wait the 40 days?

Any advice or information would be greatly appreciated!
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  • Nasqueron
    Nasqueron Posts: 8,827 Forumite
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    jellybaby1968 wrote: »
    Can someone please confirm what the most up-to-date address is for sending a DSAR in relation to a Barclays Bank account and a Barclaycard?

    We did complete the online request form on their website over a fortnight ago - should we have received an acknowledgement of some sort, and a request for the obligatory £10 or do we just wait the 40 days?

    Any advice or information would be greatly appreciated!

    I'm assuming you used the site below:

    https://www.apply.barclays.co.uk/forms/subject-access-request?execution=e1s1

    If so it clearly states
    The fee for submitting a Subject Access Request is £10 and you can pay by cheque or postal order. After you submit your request, we’ll get in touch using the contact details you’ve provided to let you know where to send your payment.

    If you wish to write, the address is below

    The Data Protection Team
    Block 12
    Barclays Bank PLC
    Radbroke Hall
    Knutsford
    Cheshire
    WA16 9EU

    Cheque payable to Barclays Bank Plc
  • jellybaby1968
    jellybaby1968 Posts: 10 Forumite
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    Yes, we did use that site. Our concern is that we have heard nothing since submitting the form some weeks ago. Is this normal? Should we be a bit more patient?
  • Nasqueron
    Nasqueron Posts: 8,827 Forumite
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    jellybaby1968 wrote: »
    Yes, we did use that site. Our concern is that we have heard nothing since submitting the form some weeks ago. Is this normal? Should we be a bit more patient?

    Pick up a phone and ring them, seriously, it's the only way you will find out.

    They actually have 40 days to respond to a DSAR based on the ICO guidelines but if you haven't sent them a cheque there is no reason for them to start unless they're willing to do it free
  • sun73
    sun73 Posts: 498 Forumite
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    jellybaby1968 wrote: »
    Yes, we did use that site. Our concern is that we have heard nothing since submitting the form some weeks ago. Is this normal? Should we be a bit more patient?


    I also used that website request form last September, then November, no response. Sent a written DSAR mid December, still no response.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Send them £10 with the following template;
    http://forums.moneysavingexpert.com/showthread.php?t=1475553
  • jimmy2007
    jimmy2007 Posts: 17 Forumite
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    does the postal order need to be addressed to anyone or blank? thanks
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    jimmy2007 wrote: »
    does the postal order need to be addressed to anyone or blank? thanks
    From a post earlier;
    Nasqueron wrote: »
    Cheque payable to Barclays Bank Plc
  • jimmy2007
    jimmy2007 Posts: 17 Forumite
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    ok thanks so postal order addressed to the same as a cheque?
  • buel10
    buel10 Posts: 453 Forumite
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    How did you get on with this?
  • Nasqueron
    Nasqueron Posts: 8,827 Forumite
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    buel10 wrote: »
    How did you get on with this?


    User Jimmy2007 has not logged onto the site since this post in 2017, how he got on with it is irrelevant to you. If you wish to do a SAR to Barclays, just send it, note now you no longer have to pay
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