MSE News: Barclays customers face months of online and telephone banking disruption

Former_MSE_Megan_F · 16 August 2017 at 4:47PM

Barclays customers will be locked out of online and telephone banking once a month during upcoming five-month maintenance work...

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'Barclays customers face months of online and telephone banking disruption'

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EachPenny · 16 August 2017 at 5:11PM

From the article:

Be extra careful during this period

Barclays is warning customers to be extra vigilant about online banking fraud and scams during this period.

A spokesperson said: "If you receive any communications that are unexpected and that you think might be fraudulent, please follow the usual steps to report them."

So Barclays kick the process off by sending me, and I assume many other customers, an email with the subject line "5745: System outages in readiness for new banking legislation".

What does '5745' mean, and 'outages'?

I thought it was probably a banking scam message so haven't opened it yet - until I had a chance to do a bit of research. The email address it appears to come from "barclays@email.barclays.co.uk" also doesn't inspire confidence.

So we are being told to be extra vigilant, but our bank doesn't help us by not sending out unexpected messages with strange subject lines.... :rotfl:

Mchambers · 16 August 2017 at 5:19PM

Typical awful Barclays. I just hope that I can renew my Kapersky license with this bank in a few days time. I used to work for them and now have only a few £s with them for Kapersky.

Shakin_Steve · 16 August 2017 at 7:37PM

Mchambers wrote: »

Typical awful Barclays. I just hope that I can renew my Kapersky license with this bank in a few days time. I used to work for them and now have only a few £s with them for Kapersky.

Yes, what could be better than letting the Russians look after your security

Herbalus · 16 August 2017 at 7:42PM

Is this the first of many banks, or is it just Barclays being more incompetent than the rest?

GingerFurball_2 · 16 August 2017 at 8:37PM

EachPenny wrote: »

From the article:

So Barclays kick the process off by sending me, and I assume many other customers, an email with the subject line "5745: System outages in readiness for new banking legislation".

What does '5745' mean, and 'outages'?

I thought it was probably a banking scam message so haven't opened it yet - until I had a chance to do a bit of research. The email address it appears to come from "barclays@email.barclays.co.uk" also doesn't inspire confidence.

So we are being told to be extra vigilant, but our bank doesn't help us by not sending out unexpected messages with strange subject lines.... :rotfl:

Is the email asking you to click on links or provide banking information?

EachPenny · 16 August 2017 at 8:58PM

GingerFurball wrote: »

Is the email asking you to click on links or provide banking information?

I don't know, I haven't opened it yet

If it looks suspicious from the subject line or apparent senders address then it doesn't get opened.

Chino · 16 August 2017 at 9:20PM

EachPenny wrote: »

What does '5745' mean

What are the last four digits of your account number?

Uxb · 16 August 2017 at 9:27PM

Goodness knows how a bank or any other organisation is expected to provide you with new information if you are only going to open "expected" emails!

No, it does not have any links in it to log in and nor does it ask you to click on any links - is is after all an informational message about which services are going to be unavailable and when.
As follows:
• Online Banking • Mobile Banking app • Telephone Banking • Pingit • Transferring money into / out of your account.
It tells you about their twitter and service status pages but does not give the links to them.
It addresses me by name.
It contains general information on fraud and how to on the look out for it.

The only link it contains is one leading to its general Barclays contact us page and it also gives you a number to call if you want to discuss - being 0333 2027582

All in all a perfectly acceptable and useful banking informational email and probably one of the better ones.
The number quoted at the start of the email title is indeed the last 4 digits of your current account number

mgdavid · 16 August 2017 at 9:32PM

What's suspicious about the subject line? Is English your first language, as it is completely obvious to me.
Likewise the originating email address is the usual one for Barclays information messages, and it is addressed personally (i.e. Dear Mr. Surname) which 99% of scam emails don't do.
Finally it's hardly unexpected as there was a similar outage the weekend before last which was also forewarned by email, quoting the same legislation, which has also been discussed in the media and elsewhere on here.

Mchambers · 16 August 2017 at 9:34PM

Please remember the Barclays digital eagle adverts warning of spam and conning people. If any doubt, contact either customer services or their very dodgy ceo Jes Staley (he was the guy that tried to inappropriately identify a whistle-blower a few months and responds to spam emails from someone pretending to be their chairman after their last AGM).

You have been warned with regards the 'Go-to' bank. I urge nobody to trust it and leave a.s.a.p.

MSE News: Barclays customers face months of online and telephone banking disruption

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