Three roaming help
Options
I am a Three contract customer using a Three handset (which is now out of my original Three contract - Z compact).
Last year I was visiting Germany and could not make any calls or texts to the UK, but could use my data. I used online chat with CS and they said I had blocks across my account (despite asking them to remove them before I travelled), which they removed. But phone still did not work (except for data), even tried changing numbers in address to +44 and +0044 (what Three CS told me to do).
Last week I was travelling to Europe and South America - again my phone would not allow me to send texts/make calls to the UK. But my data would work. I checked my Three account online and international roaming was enabled. In fact I had been charged a few pounds for accepting an overseas call!
I did manage to send one text to the UK starting with 07xxxx.
I checked all my phone settings, network operator connections and no faults found. I got some advice from Three CS on twitter but again nothing seems to get phone to make a call or text within my Feel at Home allowance.
Any advice most appreciated as I need to travel again soon and fed up why my roaming for calls/texts don't work.
Last year I was visiting Germany and could not make any calls or texts to the UK, but could use my data. I used online chat with CS and they said I had blocks across my account (despite asking them to remove them before I travelled), which they removed. But phone still did not work (except for data), even tried changing numbers in address to +44 and +0044 (what Three CS told me to do).
Last week I was travelling to Europe and South America - again my phone would not allow me to send texts/make calls to the UK. But my data would work. I checked my Three account online and international roaming was enabled. In fact I had been charged a few pounds for accepting an overseas call!
I did manage to send one text to the UK starting with 07xxxx.
I checked all my phone settings, network operator connections and no faults found. I got some advice from Three CS on twitter but again nothing seems to get phone to make a call or text within my Feel at Home allowance.
Any advice most appreciated as I need to travel again soon and fed up why my roaming for calls/texts don't work.
0
Comments
-
To call or text a UK number, drop the initial zero and add the prefix +44.Evolution, not revolution0
-
I don't know about your particular phone, but it's worth trying a test call while here in the UK to a UK number using 0044 7xxxx (drop the leading zero from 07 or 01). You mentioned 00044, it's only two zeros with no "+" in front.
My iPhone has a dial assist feature that automatically changes home country numbers in the directory when you call from overseas.
We visit Spain several times a year and use Three with "Advanced" contract SIMs and have no issues with calls or texts.0 -
I have any number that I may call or text from abroad set up as +44 etc by default as this works without any problems in the UK.
You may have been able to send one text message from abroad if it was in reply to a message or call in your log that had been received out there because the +44 would be included in the incoming message by default.
I'm on Three and have no problems messaging back to the UK from abroad.0 -
Well I was in South America last week and managed to text a number listed as 077xxx in my contacts. But it would not let be call home to a 01xxxx number or any test calls and texts I tried. I tried everything I can do in my settings as its the 2nd time this has happened.0
-
Can you call your home number by dialling 00441xxx? I've just tried it (on Three) and it works.
I suspect the issue is the prefix/number dialled rather than Three. Is there an equivalent setting to the iPhone "dial assist"?0 -
When I call the UK from the US on my Thre's Feel at Home service I use the numbers already in my phone, that is I don't add or change the leading digits. It works. Naively I never thought to do otherwise, forgot about int dialling protocols!0
-
The successful text that you sent was no doubt directly in reply to one that you had received, so the format was already correct, with the +44 prefix and no zero. You may only notice your contact's name, but any text message arrives in that format, wherever you are. Unless your phone has a feature such as iPhone's 'call assist' to add the inyernational prefix automatically, your call or text won't succeed by using the UK domestic format.Well I was in South America last week and managed to text a number listed as 077xxx in my contacts. But it would not let be call home to a 01xxxx number or any test calls and texts I tried. I tried everything I can do in my settings as its the 2nd time this has happened.
It will also work in the form of 0044, if you happen to be in a country that uses the 00 prefix for international calling. Many don't, such as USA/Canada, Singapore, Thailand, where you can use either their own particular prefix or +44 (for UK).
If you store all your numbers in the form +(country code) you can't go wrong, it will work wherever you are and whatever network you are using or roaming on, including in the UK. The initial zero of a number is dropped when using the country code, except in rare exceptions such as Italian landline numbers.Evolution, not revolution0 -
-
-
it does not charge extra
It just ignores the INT code in UK
I have all my UK numbers +44 on my phone
.0
This discussion has been closed.
Categories
- All Categories
- 343.2K Banking & Borrowing
- 250.1K Reduce Debt & Boost Income
- 449.7K Spending & Discounts
- 235.3K Work, Benefits & Business
- 608.1K Mortgages, Homes & Bills
- 173.1K Life & Family
- 247.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards