vodafone/ofcom complaint advice
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Pamela_Landy
Posts: 10 Forumite
in Mobiles
I am making a complaint to Vodafone, what is the procedure? Do I send complaint and all evidence to just Vodafone first, then wait to see if they resolve satisfactorily?
Or do I send all evidence to Vodafone and Ofcom at the same time?
Any advice would be most welcome
Or do I send all evidence to Vodafone and Ofcom at the same time?
Any advice would be most welcome
0
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anybody help? do I send complaint to Vodafone only, or Vodafone and Ofcom at the same time?0
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http://www.vodafone.co.uk/vodafone-uk/forms/complaints/#
It's the ombudsman, not Ofcom, and either in 8 weeks of after getting a deadlock letter from Voda.
Ocom can register a complaint, but doesn't deal with individual cases.0 -
You'll find dealing with Vodafone a complete waste of time, though you have to go there first before the Ombudsman. Look at the ssticky on them and contact the Web Relations Team - they're the only people at Vodafone who give a damn, though lately even they are stopped in the tracks by Vodafone's systems which are designed to creat problems and then make them worse.0
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