Three billing - Beware addons !!

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50Twuncle
50Twuncle Posts: 10,763 Forumite
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I regraded to Three's "Essential SIM 4Gb, All you can eat minutes" package at £9 per month from another Three contract (out of minimum contract period)
I saw my latest bill was for £13.99 - which was stated as including a "standard delivery charge" of £4.99 - the thing is that nothing was delivered, I simply requested a change in contract (I have been with three for three years on another contract - same SIM) - so why a charge for something that I already have ?
Needless to say - I have complained to Three !

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  • d123
    d123 Posts: 8,622 Forumite
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    That sounds like an error by the person who processed it.
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  • Frozen_up_north
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    The price is the same as a replacement for a lost or damaged SIM, although as the OP says it was just a rearrangement of contracts. It could also be a part month payment, as often happens with a new/changed contract.
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