Via Buy is it legitimate or Scam?

I wrote yesterday in they page facebook about my problem regarding card Viabuy, because I have not received any concrete answer by email and they method of responding to customer problems is to delete messages ! So my problem is that have blocked my payments I asked there to send money back to the sender, and I don't received any answer from they. I wrote here for everyone knows what customer service have there, a telephone number that responds to a secretary who can not help you with anything, just she say : i can't help you, please send email and waiting they answer. And they pretend that are a financial services institution? I invite everyone who have problem with they to call their phone +44 203 002 9170 , and you will see that I have right !
so they blocked my name, I can not comment on their facebook page . This is they answer for customer .

I also recently received a viabuy CC - no problems yet… They do clearly state that your card is delivered with a IDV1 level (whatever that means). You should have received this information by email:

Loading limits

You can load your card on the basis of identification levels (IDV levels) with the following amounts per year:

IDV1 up to EUR 1,000 (of which EUR 1,000 with cash or vouchers)
IDV2 up to EUR 15,000 (of which EUR 12,000 with cash or vouchers; EUR 1,000 per month with vouchers)
IDV3 without loading limits (of which EUR 12,000 per year with cash or vouchers; EUR 1,000 per year with vouchers)
You can load your card up to 3 times a day and/or up to 60 times a month.

Only when loading the card with Giropay, iDEAL and SOFORT Banking the following loading limits apply:

150 EUR in the first 7 days from the first loading of the card in the Germany
150 EUR in the first 4 weeks from the first loading of the card from Austria, France, Netherlands and Belgium.
Increasing identification levels (IDV levels)

You will receive your VIABUY MasterCard® with identification level IDV1 or IDV2. You can check the current IDV level of your card after login under "Settings". There you can increase the IDV level of your card at all times by providing further documents. Please click on the yellow link "Increase identification level now" and follow the instructions on screen.

Paying and withdrawing cash at ATMs

You can pay with your VIABUY MasterCard® as often as you like at all MasterCard locations and on the internet, so long as there are sufficient funds available in your card account. At ATMs you can withdraw up to a maximum of three times a day and in total EUR 2,400 per day with your VIABUY card. The exact limit per cash withdrawal is determined by the operator of the ATM and is often lower.

Loading the VIABUY card

To load your VIABUY MasterCard®, choose "Load card" in the menu after logging in. Be aware that you must first select the correct country from which you want to load, then choose one of the locally available payment methods and follow the next steps displayed on screen. Instant loading is possible with some payment methods, for example Ukash vouchers, iDEAL or SOFORT Banking. To deposit without the use of a bank account we recommend Ukash or cash deposit at a bank counter. Take into account, that banks may charge fees and set limits to the amount of deposits.

Receive money on your VIABUY card account / bank details

You can receive money on your VIABUY card account per bank transfer from any bank worldwide. In order to see the exact bank details for the respective transfer method, click on "Load card" in the menu after login and choose the appropriate bank transfer method -- national, SEPA, international transfer. Enter the amount to be loaded onto the card and accept the Terms & Conditions. Subsequently, we will show the exact card account details, which you must indicate in the payment reference, so that we are able to assign the incoming payment automatically to your card account to avoid high processing costs.

Unconfirmed third-party accounts

When you transfer money from your own bank account onto your card account, the amount will be credited immediately after it has been received by our bank. However, if you receive money onto the card from third-party accounts that are not in your name (e.g. your employer or your customers), the money can be held for security reasons for a period of 14 days from receipt before being credited to your card account. During this period you will be able to see the arrival of the funds on your card account.

This is merely a one-time delay for all transfers from this "unknown" bank account. With any further incoming transfer coming from the same bank account the money will be directly credited.