Monarch Airlines stops trading - latest info and your rights

GGardner wrote: »

Following - this is my exact situation too. I've raised another complaint to PayPal as I can't raise a dispute, but they haven't responded yet. I'm going to try calling tomorrow.

Keep at them, stay calm, never get angry and stick to the facts (and yes this is not easy), make sure you keep notes of all calls and make sure at the end of the call you end with the operator agreeing to your summary of it especially if this contains a time scale for when they will get back to you and how. If at the end you have not got a result that you feel is fair then having records of all correspondence can help you put your case to the Financial Ombudsmen.

And this update from MSE:

"Booked via PayPal? File a protection claim. If your flight is not covered by ATOL protection, you can file a PayPal buyer protection claim using this link.

Some Monarch customers have found they're unable to make a claim through Paypal because the deadline for its protection has passed - normally you can only claim within 180 days of purchase.

Paypal's since told us it's waiving that deadline for some as a "goodwill gesture", but if you still have problems you could try chargeback. Several banks have told us they are accepting chargeback claims from PayPal customers, as long as you purchased the flight less than 540 days ago."

Sadly you are in the lovely trap of dealing with a set of computer forms and as we know nothing substitutes being able to talk to a human being when something isn't quite right. I'm sure once you can that the experience with Paypal should improve, hang in there and keep us posted.

Update on Lastminute.

As mentioned earlier in the thread, I managed to book replacement flights early last Monday after being unsuccessful getting through to lastminute. Finally spoke to them and told them about my alternative flights and was told that they would make a note on my booking and somebody would be in touch to offer a solution.

Email this morning to say they can not offer a solution and package holiday has been cancelled and a full refund will be issued. Thanks for the solution lastminute! So I now have flights but no hotel. Can't book the hotel separately now as there are no rooms available. I've emailed them direct to see if I can book my original reservation direct but got the feeling this isn't going to be successful. In the meantime I'm left looking for alternative accommodation, which isn't going well seeing as I'm due to fly a week tomorrow (the 17th,) it's half term and there's hardly any rooms left anywhere.