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I'm afraid at the minute the balance of probability doesn't lie in your favour.0
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Can you get them to give you the GPS coordinates of where the car was waiting?
Can they give you a description of the car, which may rule out the "Williams" car?0 -
JimmyTheWig wrote: »Can you get them to give you the GPS coordinates of where the car was waiting?
Can they give you a description of the car, which may rule out the "Williams" car?
Was just about to ask, have you seen the GPS reports they refer to?
Also, was it just the GPS report they provided or did they also provide print outs of the job itself showing the name, pick up location, destination, time, whether the car picked up or not etc?
If the reception staff at the hotel can't remember you standing outside/what time you were outside, ask them for written confirmation of the time you checked out - if its computerised booking system it will likely be logged - and again, this can help give weight to your argument that you were outside before the agreed time.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
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It seems to me that their response very strongly supports your version of events (if I have understood things correctly).powerful_Rogue wrote: »Just received a response back
Your view was that the taxi company had made a mistake with another booking in the name of "Williams" and it turns out the only other booking from that hotel the same day was in the name of "Williams". How would you have known about the name "Williams" if your version was not correct?
(Not sure I would pursue the gps log, or the time of the Williams booking. Even if the booking was much earlier it seems to me that someone, somewhere supplied the name of the earlier booking for your collection.)0 -
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This isn't just aimed at you, but I do chuckle at fellow Brits when they mention that (for example) Turkish people in Turkey do not speak English! Who would have guessed?!
To make a more useful post, it might be handy to also view the Ts and Cs you agreed to and see whether that can help you in any way (worth a shot)0 -
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