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EU law gives TWO guarantee.....Consumers are unaware

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  • geoffring
    geoffring Posts: 8 Forumite
    julian580 wrote: »
    May be of interest:

    Do a search for 1999/44/EC - this should get you to the following-

    Directive 1999/44/EC of the European Parliament and of the council of 25th May 1999 on certain aspects of the sale of consumer goods and associated guarantees.

    Article 5 covers time limits. Perhaps print the whole 5 page document off and show it to the supplier for a complaint (if it falls in line with the conditions as laid down)?

    Regarding current UK law, your rights are

    Rights under the Sale of Goods Act 1979:

    Goods must: FIt the description given;Be of satisfactory quality;Be fit for their purpose. If not the retailer is legally obliged to remedy the problem.

    The Sale and Supply of Goods to Consumers Regulations 2002:

    You have the legal right to:

    Choose repair, replacement, partial or full refund, or compensation if a fault appears within 6 years (5 years in Scotland) and it is reasonable for goods to last that long.



    Hope this helps.

    BIG Thanks Julian:beer:
    I was getting fed up reading other sites 'clever waffle' on this subject and forums with peoples positive experiences concerning this legislation because none of these idiots had the idea that it might just be helpful to quote the EU Directive in question:rolleyes:

    Thanks for being so clear minded.:T

    geoff
  • Goodnessme
    Goodnessme Posts: 12 Forumite
    The Sale and Supply of Goods to Consumers Regulations 2002:

    You have the legal right to:

    Choose repair, replacement, partial or full refund, or compensation if a fault appears within 6 years (5 years in Scotland) and it is reasonable for goods to last that long.

    Hi, does this mean if I buy an electrical item from Argos and it develops a fault one week after the year guarantee runs out then I can take it back and get a refund/replacement? This actually happened to me but when I emailed them they said tough cookies and they might consider it if I got a qualified electrician to do a full diagnostics on it and provide me with a full report which I was then to pass on to them. This sounds like a customer relations with a sense of humour and I don't mind it but where do I stand?

    BTW in FHM magazine this month they are saying we can take back good within 5-6 weeks of them getting faulty after the year guarantee and up to 6 months if we just want a replacement/repair. They quote the Sale of Goods Act 2002 (something to do with EU) so that's why I'm asking.

    Thanks for your time and any advice
  • viscione
    viscione Posts: 60 Forumite
    the link from the daily mail isn't there any more??
    :beer:
  • bingo_bango
    bingo_bango Posts: 2,594 Forumite
    edited 23 March 2010 at 11:47AM
    For the love of gawd.

    I'm going to buy a big whistle, and the next person that posts (or resurrects) a thread about this 'secret law' is going to get a rather noisy telephone call from me.

    There must be one every month now?

    The Sale of Goods Act 1979 - That's all you need, along with the knowledge that you have a legal right to seek recompense for UP TO 6 years from the date of contract.
  • The_Hallowed_Way
    The_Hallowed_Way Posts: 125 Forumite
    bingo_bango wrote: »
    There must be one every month now?

    Things have improved then. A couple of years back we got one of these every day.
  • dreamypuma
    dreamypuma Posts: 1,349 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    :mad:DIE THREAD DIE!!!! :mad:
    My farts hospitalize small children :o
  • woody01
    woody01 Posts: 1,918 Forumite
    This is the EU Law that people keep quoting whilst having no clue what they are talking about.:T
  • Esqui
    Esqui Posts: 3,414 Forumite
    dreamypuma wrote: »
    :mad:DIE THREAD DIE!!!! :mad:

    It's German for "The thread, the"
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
  • jdturk
    jdturk Posts: 1,636 Forumite
    Clare11 wrote: »
    Hi everyone.
    A lady told me today of an article she read that an EU law gives a TWO guarantee on products......She read this in a recent newspaper article.

    I hunted this article on the net.....
    It makes very interesting reading!!
    Apparently many retailers are ignoring this law.

    Know your rights......

    http://www.dailymail.co.uk/news/article-1187190/EU-law-gives-consumers-year-guarantee-goods-kept-secret-retailers.html?ITO=1490

    Know how to search on these forums!
    Always ask ACAS
  • jdturk
    jdturk Posts: 1,636 Forumite
    Goodnessme wrote: »
    The Sale and Supply of Goods to Consumers Regulations 2002:

    You have the legal right to:

    Choose repair, replacement, partial or full refund, or compensation if a fault appears within 6 years (5 years in Scotland) and it is reasonable for goods to last that long. The retailer has the right to choose the option most suited for them, you cannot dictate what you want

    Hi, does this mean if I buy an electrical item from Argos and it develops a fault one week after the year guarantee runs out then I can take it back and get a refund/replacement? Yes but as it is after the 6 months since you bought it the onus is down to you to show the fault was inherent....ie get an independant report stating what the fault was and whether it was there when you bought it (for example the red rings of death on the xbox 360 is a good example) This actually happened to me but when I emailed them they said tough cookies and they might consider it if I got a qualified electrician to do a full diagnostics on it and provide me with a full report which I was then to pass on to them. This sounds like a customer relations with a sense of humour and I don't mind it but where do I stand?You are probably sitting at your computer and not standing at the moment...boom boom, As I said above the onus is on you to prove there was an inherent fault with the product

    BTW in FHM magazine this month they are saying we can take back good within 5-6 weeks of them getting faulty after the year guarantee and up to 6 months if we just want a replacement/repair. They quote the Sale of Goods Act 2002 (something to do with EU) so that's why I'm asking.
    The SOGA is more important in retail, FHM are right but you are already protected by the SOGA
    Thanks for your time and any advice


    Hope that helps
    Always ask ACAS
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