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MSE News: Mobile phone users to be able to switch providers with a single text

Former_MSE_Megan_F
Former_MSE_Megan_F Posts: 418 Forumite
Newshound!
in Mobiles
Mobile phone customers will soon be able to switch provider by sending a free text, under new rules announced today by the communications watchdog...
Read the full story:
'Mobile phone users to be able to switch providers with a single text''
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Comments

  • d123
    d123 Posts: 8,744 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    July 2019...

    OFCOM the friendly snail ;)
    ====
  • pmduk
    pmduk Posts: 10,683 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Watch out for slamming
  • tracey3596
    tracey3596 Posts: 661 Forumite
    Ye gods.
    Ofcom themselves acknowledge that 70% of users have "at least some difficulty" switching and now they want to increase that?
    I can already hear the cries of "but we haven't received a text" and "but we have sent a text".
    :D
  • d123
    d123 Posts: 8,744 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 19 December 2017 at 8:50PM
    tracey3596 wrote: »
    Ye gods.
    Ofcom themselves acknowledge that 70% of users have "at least some difficulty" switching and now they want to increase that?
    I can already hear the cries of "but we haven't received a text" and "but we have sent a text".
    :D

    The MSE journo has been a bit lazy and only given half the story, there is also the option of getting the PAC online or by phoning CS (as you can at present), which would prevent any text problem happening.

    The OFCOM press release:
    6929338_C-_BE18-4_CCC-_AE28-_B9_EA4_DE6_BE91.jpg

    In future, you can simply request a unique switching code, either by text or online, to pass on to your new provider – who must then arrange for the switch to complete within one working day.
    https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/switch-mobile-provider-with-a-free-text
    ====
  • pmduk
    pmduk Posts: 10,683 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    d123 wrote: »
    The MSE journo has been a bit lazy and only given half the story,...

    To be fair, the OP does state read the full story, with a link to it, where the MSE reporter Callum lays the news item out in full.
  • camaj
    camaj Posts: 505 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I assume this means they'll end your contract? Great news for people like me who hate phoning companies to cancel. I've wasted hundreds of pounds because they let you sign up online but make you ring to cancel
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    More fool you. I've had scores of contracts over the last 10 years and never incurred a penny by phoning to cancel. Either you must somehow be using premium rate numbers from a non-inclusive phone or have been sucked into a so-called "upgrade".

    I'll stick to free calling.
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