MSE News: Monzo prepaid card users hit by new outage

tastyhog wrote: »

what do they and revout and the like expect when they have a bargain basement back end processor?

it's been the same for months and it's about time MSE stops pushing them, because they aren't a replacement for a normal bank card.

I can only presume someone at MSE towers is getting the commission so don't want to stop plugging them.

To be fair to Monzo, the recent outages have only been on their prepaid card, which uses WireCard. For their current account, they've built their own infrastructure which seems much more solid so far.

They've always said 'have a backup card with you', as they're in beta testing. And that's the point of beta testing - trying things out with the understanding sometimes things will go wrong and need to be fixed.

Would agree MSE's coverage hasn't been ideal though. Pushing it as a FX fee-free card (when it's actually a beta test of a UK based current account trying out fee-free FX) hasn't set the fairest expectation.

I've just returned from America & whilst I had some issues with my Monzo card not working (normally related to when there were issues with Wirecard) at least I was informed. My friend was using a Caxton prepaid card & that sometimes didn't work but he never had the option to check whether or not there was an internal error, problem with cashier or that he just had insufficient funds!