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  • FIRST POST
    • MSE Callum
    • By MSE Callum 10th Oct 17, 1:45 PM
    • 86Posts
    • 48Thanks
    MSE Callum
    MSE News: EE and Virgin mobile phone users 'unable to make calls'
    • #1
    • 10th Oct 17, 1:45 PM
    MSE News: EE and Virgin mobile phone users 'unable to make calls' 10th Oct 17 at 1:45 PM
    EE and Virgin Mobile customers are reporting widespread problems trying to make calls today....
    Read the full story:
    'EE and Virgin mobile phone users 'unable to make calls''

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Read the latest MSE News
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Page 1
    • michaels
    • By michaels 10th Oct 17, 2:00 PM
    • 19,936 Posts
    • 91,428 Thanks
    michaels
    • #2
    • 10th Oct 17, 2:00 PM
    • #2
    • 10th Oct 17, 2:00 PM
    Note this is also impacting numbers originally issued by EE (1-2-1, Orange) and ported to other mobile networks since.
    Cool heads and compromise
    • john539
    • By john539 10th Oct 17, 2:14 PM
    • 15,470 Posts
    • 10,363 Thanks
    john539
    • #3
    • 10th Oct 17, 2:14 PM
    • #3
    • 10th Oct 17, 2:14 PM
    Customer Service numbers not working, nothing on website !

    http://ee.co.uk/help/get-in-touch

    https://myaccount.ee.co.uk/networkchecker/checkservice

    Absolutely shocking !
    • craigr98
    • By craigr98 10th Oct 17, 3:06 PM
    • 168 Posts
    • 31 Thanks
    craigr98
    • #4
    • 10th Oct 17, 3:06 PM
    • #4
    • 10th Oct 17, 3:06 PM
    I'm on Virgin and not experienced any issues luckily.
    • Colin_Maybe
    • By Colin_Maybe 10th Oct 17, 3:10 PM
    • 1,399 Posts
    • 592 Thanks
    Colin_Maybe
    • #5
    • 10th Oct 17, 3:10 PM
    • #5
    • 10th Oct 17, 3:10 PM
    Also affects Plusnet customers and I'd guess BT too although my Plusnet seems fine now.

    Edit: not fully working yet.
    Last edited by Colin_Maybe; 10-10-2017 at 4:37 PM.
    • Colin_Maybe
    • By Colin_Maybe 10th Oct 17, 3:12 PM
    • 1,399 Posts
    • 592 Thanks
    Colin_Maybe
    • #6
    • 10th Oct 17, 3:12 PM
    • #6
    • 10th Oct 17, 3:12 PM
    I'm on Virgin and not experienced any issues luckily.
    Originally posted by craigr98
    It only seemed to affect calls to outside of the EE network, so EE to Plusnet calls were probably fine but you couldn't phone 150 on Plusnet for customer service (ironically) or even 999 (I think).
    • d123
    • By d123 10th Oct 17, 3:22 PM
    • 6,739 Posts
    • 4,302 Thanks
    d123
    • #7
    • 10th Oct 17, 3:22 PM
    • #7
    • 10th Oct 17, 3:22 PM
    I'm on Virgin and not experienced any issues luckily.
    Originally posted by craigr98
    Iím on EE and not experienced it either, Iíve just got off a call to a phone on Three which connected without any issue (and had made a number of calls earlier).
    ====
    • john539
    • By john539 10th Oct 17, 3:47 PM
    • 15,470 Posts
    • 10,363 Thanks
    john539
    • #8
    • 10th Oct 17, 3:47 PM
    • #8
    • 10th Oct 17, 3:47 PM
    Their landline customer service numbers are not working.

    EE landline 0845 412 5000
    Another provider 0207 362 0200


    I cannot call landline numbers.
    • CKhalvashi
    • By CKhalvashi 10th Oct 17, 3:54 PM
    • 8,791 Posts
    • 25,033 Thanks
    CKhalvashi
    • #9
    • 10th Oct 17, 3:54 PM
    • #9
    • 10th Oct 17, 3:54 PM
    Not EE's fault but my car decided to wee hydraulic fluid this morning and I couldn't phone the AA.

    Luckily I was able to borrow someone's phone to do so, however I can imagine a scenario of a woman at the side of the road being in a far worse situation.
    "I kada sanjamo san, nek bude hiljadu raznih boja" (L. Stamenkovic)

    Call me Remainer or Romaniac, but not Remoaner. It's insulting and I have the right to have my voice heard too.

    I can spell, my iPad can't.
    • mobilejunkie
    • By mobilejunkie 10th Oct 17, 4:02 PM
    • 7,509 Posts
    • 2,355 Thanks
    mobilejunkie
    Ah... a sexist comment.
    • andygb
    • By andygb 10th Oct 17, 4:26 PM
    • 11,938 Posts
    • 25,774 Thanks
    andygb
    We noticed this at 1.00pm today.
    My OH had tried to call me on her Virgin PAYGO to the home landline. She got no ring tone.
    She phoned my Virgin PAYGO, and I tried to phone her back on the landline - no ringtone.
    I have now tried to phone my Virgin PAYGO from the landline and it is saying that my Virgin mobile is not available.
    I tried to phone 789 - Virgin help/customer services, but cannot get through - weird tone and then goes dead.
    • eDicky
    • By eDicky 10th Oct 17, 4:57 PM
    • 2,967 Posts
    • 1,306 Thanks
    eDicky
    Perhaps it's geographical, no problems with EE or VM here in Oxford this afternoon.
    • d123
    • By d123 10th Oct 17, 5:03 PM
    • 6,739 Posts
    • 4,302 Thanks
    d123
    Their landline customer service numbers are not working.

    EE landline 0845 412 5000
    Another provider 0207 362 0200


    I cannot call landline numbers.
    Originally posted by john539
    Landline numbers working for me, incl the 0207 above.

    Sounds like it must be regional then, Iím in the north east of England.
    ====
    • CKhalvashi
    • By CKhalvashi 10th Oct 17, 6:01 PM
    • 8,791 Posts
    • 25,033 Thanks
    CKhalvashi
    Ah... a sexist comment.
    Originally posted by mobilejunkie
    Not meant to be sexist at all.

    If my mother broke down she'd call me before doing anything else. She's also call her employer before the car was recovered.

    I'd arrange recovery and sort everything else once I knew what was going on, so if anything I'm saying women are more organised than us men

    Happy now?
    "I kada sanjamo san, nek bude hiljadu raznih boja" (L. Stamenkovic)

    Call me Remainer or Romaniac, but not Remoaner. It's insulting and I have the right to have my voice heard too.

    I can spell, my iPad can't.
    • sdduk
    • By sdduk 10th Oct 17, 6:21 PM
    • 1,050 Posts
    • 279 Thanks
    sdduk
    Fine here in basildon all working on plusnet
    Nobody is Perfect. I am Nobody, therefore I am Perfect
    • AndyPK
    • By AndyPK 10th Oct 17, 6:28 PM
    • 2,486 Posts
    • 663 Thanks
    AndyPK
    I can ring virgin mobile > EE landline ok.

    But not virgin mobile > virgin landline
    • mobilejunkie
    • By mobilejunkie 10th Oct 17, 7:36 PM
    • 7,509 Posts
    • 2,355 Thanks
    mobilejunkie
    Not meant to be sexist at all.

    If my mother broke down she'd call me before doing anything else. She's also call her employer before the car was recovered.

    I'd arrange recovery and sort everything else once I knew what was going on, so if anything I'm saying women are more organised than us men

    Happy now?
    Originally posted by CKhalvashi
    Very. Suppose it were your father and he was ill or lying hurt? As stated, sexist compounded by your last comment.
    • andygb
    • By andygb 10th Oct 17, 7:41 PM
    • 11,938 Posts
    • 25,774 Thanks
    andygb
    Very. Suppose it were your father and he was ill or lying hurt? As stated, sexist compounded by your last comment.
    Originally posted by mobilejunkie

    Seriously?????

    I think that you are trying to find something which does not exist.
    • POPPYOSCAR
    • By POPPYOSCAR 10th Oct 17, 7:43 PM
    • 10,880 Posts
    • 22,762 Thanks
    POPPYOSCAR
    Not meant to be sexist at all.

    If my mother broke down she'd call me before doing anything else. She's also call her employer before the car was recovered.

    I'd arrange recovery and sort everything else once I knew what was going on, so if anything I'm saying women are more organised than us men

    Happy now?
    Originally posted by CKhalvashi
    Yes.

    My husband would be the first person I would call. He sorts out anything like that.

    I deal with all the paperwork etc. as he is useless with that.

    Works for us.

    (and I call myself Ms)

    And we have not been able to make calls for most of the day but ok now.
    • andygb
    • By andygb 10th Oct 17, 10:28 PM
    • 11,938 Posts
    • 25,774 Thanks
    andygb
    Yes.

    My husband would be the first person I would call. He sorts out anything like that.

    I deal with all the paperwork etc. as he is useless with that.

    Works for us.

    (and I call myself Ms)

    And we have not been able to make calls for most of the day but ok now.
    Originally posted by POPPYOSCAR

    I am like the ultimate pit crew man.
    I service the car, do the paperwork and sort out everything else.

    I keep asking the OH what her other slave died of?


    She replies - "Which one?"
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