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British Gas customers put on most expensive tariff in smart meter error
Former_MSE_Faye
Posts: 147 Forumite
in Energy
Some customers have been unknowingly switched from their cheap tariff of choice to an expensive alternative by mistake...
Read the full story:
'British Gas customers put on most expensive tariff in smart meter error'
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'British Gas customers put on most expensive tariff in smart meter error'
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Is it not about time the not fit for purpose OFGEM got off its backside and started pro actively managing this shambolic broken industry. These things should not be able to happen in a properly regulated and managed environment.
Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.
Being hated by idiots is the price you pay for not being one of them.
Jean Cocteau 1889-1963
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The meters might be smart, but ...
Data entry via humans can be a error-strewn process.0 -
And was it actually an error or did they think they would get away with it?0
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I was one of these who used a collective tariff with BG and I noticed that my smart In House Monitor was showing the BG standard tariff of 12.2 p kwhr ( but my actual smart meter itself showed the correct tariff of 7.90 p/kwhr) I wonder if it was just the IHD was in error for some reason.I dont use it so I dont mind what it shows but BG definitely multiplied my bill out correctly by kwh x 7.9p so all was well.
Maybe some people who like this gizmo only took notice of it and panicked .0 -
No, they are too incompetent to actually do something that underhandAnd was it actually an error or did they think they would get away with it?
Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.
Being hated by idiots is the price you pay for not being one of them.
Jean Cocteau 1889-1963
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I am charging my hybrid car on single rate electricity right now.
Ideally, I want to put in a dedicated charging point, which communicates with a smart meter. When there is cheap electricity, charge it.
Would like an override button if I'm in a hurry, preferably like the countdown timer for an immersion heater, so the override only works for a limited time.
If only I was emperor, then I could put these really useful life enhancing features into everyday use. Democracy just means nobody listens to me.0 -
Well I just checked last night after i saw it on the site. Yes they have changed my tariff to Standard Variable after my Smart Meter install in June . Looks like a phone call i will be making when they open their phone lines in the morning.0
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Hi Lusitania - would you be able to drop me a line? We'd like to learn more about your experience. faye.lipson@moneysavingexpert.comSee the latest news from MoneySavingExpertNews
Follow the MSE on Twitter: @MoneySavingExp
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This happened to me earlier in the year when i switched to smart meter. When I rang and queried the wrong rates I was told that the smartmeter could not deal wth small population tarrifs but my bill would be correct. More phone calls later My billing was corrected as it had been wrong and the smartmeter appears to be ok but I am keeping a close eye on my bills online.:j Claimed £6400 PPI some more to go :j0
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This also happened to me after a smart meter installation in July.
I phoned just now and they knew about it. A pleasant lady said it would be escalated, fixed and refunded after 3-5 working days........what worries me is that I found this after reading the website article, how many others haven't/won't?0
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