British Gas customers put on most expensive tariff in smart meter error

Former_MSE_Faye · 26 August 2016 at 1:31PM

Some customers have been unknowingly switched from their cheap tariff of choice to an expensive alternative by mistake...

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'British Gas customers put on most expensive tariff in smart meter error'

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molerat · 26 August 2016 at 1:37PM

Is it not about time the not fit for purpose OFGEM got off its backside and started pro actively managing this shambolic broken industry. These things should not be able to happen in a properly regulated and managed environment.

Mandelbrot · 26 August 2016 at 1:56PM

The meters might be smart, but ...
Data entry via humans can be a error-strewn process.

badmemory · 26 August 2016 at 2:16PM

And was it actually an error or did they think they would get away with it?

[Deleted User] · 26 August 2016 at 2:50PM

I was one of these who used a collective tariff with BG and I noticed that my smart In House Monitor was showing the BG standard tariff of 12.2 p kwhr ( but my actual smart meter itself showed the correct tariff of 7.90 p/kwhr) I wonder if it was just the IHD was in error for some reason.I dont use it so I dont mind what it shows but BG definitely multiplied my bill out correctly by kwh x 7.9p so all was well.
Maybe some people who like this gizmo only took notice of it and panicked .

molerat · 26 August 2016 at 3:07PM

badmemory wrote: »

And was it actually an error or did they think they would get away with it?

No, they are too incompetent to actually do something that underhand

Pincher · 28 August 2016 at 9:08AM

I am charging my hybrid car on single rate electricity right now.

Ideally, I want to put in a dedicated charging point, which communicates with a smart meter. When there is cheap electricity, charge it.

Would like an override button if I'm in a hurry, preferably like the countdown timer for an immersion heater, so the override only works for a limited time.

If only I was emperor, then I could put these really useful life enhancing features into everyday use. Democracy just means nobody listens to me.

lusitania · 29 August 2016 at 1:49AM

Well I just checked last night after i saw it on the site. Yes they have changed my tariff to Standard Variable after my Smart Meter install in June . Looks like a phone call i will be making when they open their phone lines in the morning.

Former_MSE_Faye · 30 August 2016 at 4:34PM

Hi Lusitania - would you be able to drop me a line? We'd like to learn more about your experience. faye.lipson@moneysavingexpert.com

nhsjules66 · 31 August 2016 at 9:50AM

This happened to me earlier in the year when i switched to smart meter. When I rang and queried the wrong rates I was told that the smartmeter could not deal wth small population tarrifs but my bill would be correct. More phone calls later My billing was corrected as it had been wrong and the smartmeter appears to be ok but I am keeping a close eye on my bills online.

B12 · 31 August 2016 at 11:12AM

This also happened to me after a smart meter installation in July.

I phoned just now and they knew about it. A pleasant lady said it would be escalated, fixed and refunded after 3-5 working days........what worries me is that I found this after reading the website article, how many others haven't/won't?

British Gas customers put on most expensive tariff in smart meter error

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