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MSE News: Npower fined record £26m for 'chaotic' complaints handling and late bills

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Former_MSE_Paloma
Former_MSE_Paloma Posts: 531 Forumite
I've been Money Tipped! Newshound!
in Energy
Npower has been ordered to pay a record £26 million fine for 'unacceptable' billing and complaint failures...
Read the full story:

'Npower fined record £26m for 'chaotic' complaints handling and late bills'

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Comments

  • victor2
    victor2 Posts: 8,135 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    Already being discussed here:
    https://forums.moneysavingexpert.com/discussion/5380815

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. 

    All views are my own and not the official line of MoneySavingExpert.

  • Consumerist
    Consumerist Posts: 6,311 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Co-op Energy - hope you've taken note of what may be on the horizon for yourselves.
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
  • londonTiger
    londonTiger Posts: 4,903 Forumite
    lets hope this doesn't result in more late billing to recoup losses for these fines.
  • brewerdave
    brewerdave Posts: 8,714 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Consumerist wrote: »
    Co-op Energy - hope you've taken note of what may be on the horizon for yourselves.

    ...if they get fined they will go bust:)
  • Consumerist
    Consumerist Posts: 6,311 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    brewerdave wrote: »
    ...if they get fined they will go bust
    They probably wont be fined as much in absolute terms but I think they could be fined up to 10% of turnover. According to <Citizens Advice>, Co-op Energy had out-and-out the worst complaints stats for the latest quarter.
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    The germans will sell them, they have already shed other uk business eg UW. There main issues are sap , management and TATA consulting who are world class at messing bills up
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Eighth Anniversary 1,000 Posts Name Dropper
    The boss of EDF stated a couple of years ago he expected Npower and Eon both to go bust.
  • davidgmmafan
    davidgmmafan Posts: 1,459 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I'd like to meet this man and shake him by the hand. Who is now going to investigate and fine Ofgem for the glacial speed of their investigation?


    This is getting on for FIVE YEARS since the problem surfaced and what has happened since then? Other suppliers have also changed billing systems and had massive problems. Surely even our softly softly regulatory approach would require that basic tasks like billing are carried out to certain minimum standards?
    Mixed Martial Arts is the greatest sport known to mankind and anyone who says it is 'a bar room brawl' has never trained in it and has no idea what they are talking about.
  • Cschaeffer
    Cschaeffer Posts: 5 Forumite
    I took this to the Ombudsman who said to them twice to give me £100 and sort out a repayment plan with me (ignoring the fact that it was NPowers error even then). NPower 'forgot' to take the money for the repayment plan apparently and demanded over £1300 so I took them back to the Ombudsman who have closed the case after telling them again to sort out a repayment plan which I did not accept as an offer as they ignored it the first time! So the Ombudsman, it would appear, is tight with NPower in ignoring what they do wrong. They are even being rude to my MP now who got involved at my request as she agrees with me!
This discussion has been closed.
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