NPOWER fined £26 million

spiro

http://www.bbc.co.uk/news/business-35129788

fermi

Fine detail: https://www.ofgem.gov.uk/sites/default/files/docs/npower_penalty_notice.pdf

molerat

Nothing will change until these penalties are placed personally on the directors, then they will get up off their !!!!!! and do something about their useless organisations.

brewerdave

Will make no difference to the "performance" payments that the directors get -as they will just tell the bean counters to change the rules and charge the fine to an area which has no effect on their "targets":mad:

sgun

"He said the company had reduced complaints by almost 70% since the beginning of the year." yes they did, by no longer logging complaints. I had three that were never logged so much of my problem is not recorded. Their customer service is terrible.

victor2

Makes you wonder if they can (or even should) carry on as a major energy supplier. They will presumably increase prices to compensate for the fine, and already have their reputation in tatters. So how will they attract new, or keep existing, customers?

Hern

Why does the regulator even allow these arrogant dysfunctional outfits to continue to be licensed to operate in the UK?? And as for this fine . . . well, wasn't ScottishPower "fined" several millions some time back -- except it now seems to be dressing up that, er, penalty by buying half page adverts in the Daily Telegraph and other papers saying how wonderful it is, giving £millions to Cancer Research (or some such charity.)

Both NPower and Scottish Power are foreign-owned and the sooner they're told to sling their hook back to Germany and Spain, the better. These "fines" mean nothing if all that happens is they can later pretend they're giving money to charity because hey, we're the good guys -- and especially if there's no penalty at Board level.

VT82

Got a bill August 2014 (five months after we left nPower) for £455. They should have been billing us more like £350 in unpaid gas, and no more than £200 after applying the back-billing write off. Pointed all this out to them and they agreed to look into it, waive more of the bill, gesture of goodwill on top etc. etc.

Didn't hear anything back so assumed the matter closed with no demand for payment.

Then this November 2015, 15 months later, and nearly two years after we stopped being a customer, got a reminder to pay £455. Of the 8 or so people I've spoken to in the past couple of weeks, only about 2 admitted that maybe something might have gone wrong; the rest were adamanat I should pay the full amount, or at least the amount less an £118 write-off.

The company is an absolute shambles, and the worst of it is how unaware the customer-facing staff seem to be about their well-publicised problems, and how maybe, just maybe, the numbers on their computers might be wrong and the customer might know more than them.

[Deleted User]

Lets hope this fine is the straw breaking the camels back and Npower do what has been predicted for a long time and get out of the energy supply game and stick to what they re good at, producing energy.
I ve met a few people on my rounds who love Npower because they are that bad they have ended up with totally free electricity for over a year and had what they owe canceled. So who s paying for all this free electricity Npower are so keen to give for free. I dont expect Npower to be making good to the grid all this free energy , it will be the rest of the paying public picking up the tab as usual.
Any other business and Npower as suppliers would have been dissolved years ago.

Richie-from-the-Boro

Two things, they were already fined by the 27th of last month and it was a 2 part penalty, the second one equally expensive and not yet dislosed. How they managed to keep it quiet till now I've no idea, it was supposed to hit the wires on the 30th of Nov 2016.

Cardew

Richie-from-the-Boro wrote: »

it was supposed to hit the wires on the 30th of Nov 2016.

They even got that date wrong!