National Consumer Week 2- 6 November 2015: Forum & Twitter Q&A

Former_MSE_Andrea · 26 October 2015 at 11:35AM

2- 6 November is National Consumer Week spearheaded by Citizens Advice, Trading Standards and the Department for Business, Innovation and Skills.

This year's focus is our new consumer rights, which came into force on 1 October.

As shoppers and consumers it's important we're all armed with the right info and aware of all our rights.

Listen to Martin's Consumer Need to Knows:

https://audioboom.com/boos/3764101-martin-lewis-shares-his-two-big-consumer-need-to-knows

Do you have a question about how the new rights affect you?

Citizens Advice will be answering your consumer questions here on the Forum and in a Twitter Q&A on launch day: 11am Monday 2 November.

Please remember Citizens Advice is a charity, its resources aren't finite. Try to ask your questions on the Forum as succinctly as possible, one per post, so that it can find and answer your question quickly and easily.

Thanks!

Things to do

Have a look at our news story outlining the new changes
Read our Consumer Rights guide which answers many questions. You can also print off our handy wallet-sized guide for reference when you need it.
Ask your consumer questions in this discussion. Join the forum and post below to ask your question
We'll be asking regular questions in our Twitter Q&A 11am Monday 2 November. Follow @MSE_Forum and @CitizensAdvice on the #ConsumerRights hashtag to join in.

Former_MSE_Andrea · 30 October 2015 at 2:27PM

If you have a question for Citizens Advice to answer on Monday post it here and Citizens Advice will help where it can.

CitizensAdvice · 30 October 2015 at 6:10PM

Hello everyone!

We're really looking forward to answering your questions about consumer rights on Monday, both here and on Twitter.

See you then, have a great weekend!

Former_MSE_Andrea · 2 November 2015 at 10:47AM

Good Morning and Happy National Consumer Week 2015 everyone!

Don't forget our Consumer Rights Q&As this morning, starting at 11am on Twitter and continuing here where Citizens Advice will be answering your questions through the rest of the day.

If you have a question feel free to post it now and Citizens Advice will answer it later

bod1467 · 2 November 2015 at 11:17AM

I live in Scotland. A local retail park has its parking managed by a private company called UKPC. My vehicle had a PCN affixed to the window.

What should I do?

Edit: Like C-m below, I am aware of what the response should be, so this is a somewhat loaded question.

Coupon-mad · 2 November 2015 at 11:53AM

I live in England.

What would Citizens' Advice say about a UKPC parking charge notice on the windscreen for a person if it was applied to a car this week?

And what would CAB say of it was a PCN from Premier Parking Logistics?

I must admit - to be open about this - I do post on the parking tickets board here on MSE but am keen to hear CAB advice please, for other newbies who may not have stumbled to the parking tickets sub-forum.

Quentin · 2 November 2015 at 12:30PM

bod1467 wrote: »

I live in Scotland. A local retail park has its parking managed by a private company called UKPC. My vehicle had a PCN affixed to the window.

What should I do?

Instead of waiting for the CAB to come back here try reading the newbies faq in the dedicated forum for parking fines and tickets.

You will see you have nothing to worry about

https://forums.moneysavingexpert.com/discussion/4816822
.

Quentin · 2 November 2015 at 12:33PM

Coupon-mad wrote: »

I must admit - to be open about this - I do post on the parking tickets board here on MSE but am keen to hear CAB advice please, for other newbies who may not have stumbled to the parking tickets sub-forum.

Hardly being fully "open" about this are you?

(You actually tell us you are a director of a firm that appeals parking tickets and presumably if you don't know the answer your professional advice is worthless)

Coupon-mad · 2 November 2015 at 12:37PM

but am keen to hear CAB advice please, for other newbies who may not have stumbled to the parking tickets sub-forum.

Thought that was clear - I assist consumers every day with these issues and want people looking at this thread to see the CAB answers. I know what my answers are but we are concerned for the CAB to advise people correctly.

It is especially topical, what with the Beavis v ParkingLie case decision coming out on Weds this week about penalties in consumer contracts.

Quentin · 2 November 2015 at 12:43PM

What has this to do with the new consumer rights this thread is about?

Former_MSE_Andrea · 2 November 2015 at 1:02PM

Thanks to everyone that's just joined us in the Twitter Q&A. We have a couple more "regular" questions we didn't get time to ask over there and we'll be asking here...

National Consumer Week 2- 6 November 2015: Forum & Twitter Q&A

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