MSE guide discussion: Parcel delivery rights

Does anyone know how we can stop companies sending out emails from 'do-not-reply' email addresses? I know they say the email address is 'not monitored' but that is just a scam. The way email works, a computer is programmed to compose an email and send it to an email server. Along with the text of the email, the program sends 'To: abc' and 'From: xyz' . So the programmer invented the 'From: do-not-reply@xxx' email address instead of putting the real email address of the company. The big question is WHY? Why not give the email address of the customer services department instead on every outgoing communication? That way, if there is a problem with what the email is saying, customers can click 'Reply' and quickly get to customer service. Instead, with delivery companies, we have to telephone the retailer and ask them for the telephone number of the courier they have chosen to use.

I understood what Martin Lewis was saying on the TV this week, don't get cross with the delivery driver it isn't their fault, your contract is with the retailer.

The problem with this is that it is often the delivery driver who IS at fault, and anyway are they not the agent of the retailer when they come to your house? Everyone who works for a retailer should be trained in customer service. If a customer complains politely to someone who works for the retailer, that person has a responsibility to handle the complain and forward it to the retailer's customer services department. This is still true when the worker is three steps removed from retailer, such as when they are actually on a self-employed zero hours contract with a third party delivery company contracted to supply services to the retailer. I have no control over the employment terms and conditions of the worker, but when they come to my house to provide a service paid for by the retailer they are an agent of the retailer. If they do a bad job, or are rude, or ignore complaints, it is the retailer who has done these things too.

Here's a strange one - how long do you legally have to hold goods for if you repeatedly request a company to collect (large item) for a refund? They keep telling me that UPS will contact me to collect, but they don't!

vickyo wrote: »

Here's a strange one - how long do you legally have to hold goods for if you repeatedly request a company to collect (large item) for a refund? They keep telling me that UPS will contact me to collect, but they don't!

Although not quite your scenario, this document explains your obligations and responsibilities as an involuntary bailee and should answer your questions.