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MSE News: Holidaymakers to be given Atol certificates
Former_MSE_Helen
Posts: 2,382 Forumite
"Certificates will tell travellers if their holiday is financially protected by the Atol scheme from next week ..."
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Comments
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Seems like a new business opportunity of fake Atol certificates has been announced for not so genuine travel agencies...0
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What claiming process? When you are trapped in Greece, what you want is a get out jail free card. What I WANT is:
When the booking is confirmed and paid for, the agent (online or otherwise) have an obligation to inform ATOL, who should send out the certificate by e-mail by default, or by post for a handling fee.
Prior to travel, the traveller should be able to log on to confirm the booking is registered, and the ATOL membership; or to pay for postal certificate. I do not want standard ATOL certificates circulating freely, and sold to fake Hajj merchants.
I want to be able to take the ATOL certificate, which should have the name and ATOL member number of the provider, plus the booking reference of flight or holiday (product sold). Together with the now defunct plane ticket or voucher, I want to be given the next available flight home. Any refunds or compensation can be claimed later.
I do not want to pay EasyJet (or worse, Ryanair) £300 per ticket and then be told they are not covered, or that £300 is way too much for a flight from Athens, and ATOL will only pay £100.
All ATOL member flight providers should be aware of this obligation, and be able to direct you to the appropriate scheduled or chartered providers.
When I turn up at the ticket desk, or enquiring over the phone,
I want to say:"My ATOL protected holiday company has gone bust, I have an ATOL certificate for four people, when can you put us on a flight to London?"
I want to hear: "We can give you two seats tomorrow, or four seats the day after. Or you can try British Airways, and these other airlines that fly to London from here."
I want to say: "OK, four seats the day after, here are the details."
and I want to hear: "Your ATOL REGISTERED holiday is checked and confirmed, you qualify for a FREE replacement flight."
Free hotel would be nice, but I'm not pushy.0 -
Hmmm.... And all those demands met for the £2.50 ATOL fee ( shortly to be reduced to £1.50). Nice idea but I fear the cost of providing such a wonderful service would cost us all dearly.
You could certainly voice your concerns and wishes to the Civil Aviation Authority who govern the ATOL scheme.0 -
The CAA looked at producing a centralised system much like the records of MOT certificates issued and held by the DVLA but once they discovered the cost, the idea quietly disappeared. There is therefore no guarantee that there won't be false ATOL Certificates floating around, particularly as some operators are not ready or do not want the cost of issuing the Certificates which should be printed on yellow paper, as a result, some agents without ATOL's themselves may issue on behalf of ATOL holders.. The industry opposed widening the issue to anyone other than the ATOL holder, but this was overruled and clarity, the main aim of the Certificates, may not be as simple as suggested0
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That's what your travel insurance should do already.What claiming process? When you are trapped in Greece, what you want is a get out jail free card. What I WANT is:
When the booking is confirmed and paid for, the agent (online or otherwise) have an obligation to inform ATOL, who should send out the certificate by e-mail by default, or by post for a handling fee.
Prior to travel, the traveller should be able to log on to confirm the booking is registered, and the ATOL membership; or to pay for postal certificate. I do not want standard ATOL certificates circulating freely, and sold to fake Hajj merchants.
I want to be able to take the ATOL certificate, which should have the name and ATOL member number of the provider, plus the booking reference of flight or holiday (product sold). Together with the now defunct plane ticket or voucher, I want to be given the next available flight home. Any refunds or compensation can be claimed later.
I do not want to pay EasyJet (or worse, Ryanair) £300 per ticket and then be told they are not covered, or that £300 is way too much for a flight from Athens, and ATOL will only pay £100.
All ATOL member flight providers should be aware of this obligation, and be able to direct you to the appropriate scheduled or chartered providers.
When I turn up at the ticket desk, or enquiring over the phone,
I want to say:"My ATOL protected holiday company has gone bust, I have an ATOL certificate for four people, when can you put us on a flight to London?"
I want to hear: "We can give you two seats tomorrow, or four seats the day after. Or you can try British Airways, and these other airlines that fly to London from here."
I want to say: "OK, four seats the day after, here are the details."
and I want to hear: "Your ATOL REGISTERED holiday is checked and confirmed, you qualify for a FREE replacement flight."
Free hotel would be nice, but I'm not pushy.0
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