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MSE News: Nationwide customers double charged when using debit card

Former_MSE_Dan
Former_MSE_Dan Posts: 1,593 Forumite
1,000 Posts Combo Breaker
in Budgeting & bank accounts
"Some Nationwide current account customers have had the same payments taken out of their account twice this week, as the building society admitted problems with their systems."
Read the full story:
Nationwide customers double charged when using debit card
Former MSE team member
«13

Comments

  • AHAR
    AHAR Posts: 984 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    The following message is displayed after logging in to their online banking:
    We have identified an issue where some current account card transactions made on the 24th July were duplicated on 25th July.
    This is a one off isolated incident and is down to human error.
    The duplicated transactions will be corrected overnight.
    We would like to apologise for the inconvenience this has caused and we can assure customers that should they incur any related charges these will be refunded in full.
  • buzi
    buzi Posts: 139 Forumite
    another system error whats going on with the banks :cool:
  • pqrdef
    pqrdef Posts: 4,552 Forumite
    I'm starting to wonder how many people who work nights at banks have day jobs as well.
    "It will take, five, 10, 15 years to get back to where we need to be. But it's no longer the individual banks that are in the wrong, it's the banking industry as a whole." - Steven Cooper, head of personal and business banking at Barclays, talking to Martin Lewis
  • Pincher
    Pincher Posts: 6,552 Forumite
    1,000 Posts Combo Breaker
    No duplicated transaction on mine.

    Phew.
  • Tigsmom
    Tigsmom Posts: 290 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I'm ok but wondering if I've done the right thing. Only just switched to Nationwide last week!
  • lemontart
    lemontart Posts: 6,037 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    ooher filled car up monday so think I better get a mini statement out of the machine tonight and check, but having been with them for over 20 years for current account sure they will sort out very promptly as they have done with any issues that have rarely occurred in that time
    I am responsible me, myself and I alone I am not the keeper others thoughts and words.
  • meggsy
    meggsy Posts: 741 Forumite
    edited 26 July 2012 at 6:24PM
    NatWest is down again at the moment, unable to log in !!

    http://www.thisismoney.co.uk/money/saving/article-2179291/Nationwide-takes-payments-accounts-TWICE--MORE-problems-emerge-NatWest.html?ito=email-timnewsletter-20120726173649
  • dggar
    dggar Posts: 670 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    meggsy wrote: »
    NatWest is down again at the moment, unable to log in !!

    This thread is about Nationwide.
  • badger_
    badger_ Posts: 475 Forumite
    Just checked online banking and two transactions I made on Monday have gone through twice (£14.21 & £24).
    LBM 24/05/2012 :T
    August NSD 10/12 * £2 savers
  • glenbois
    glenbois Posts: 150 Forumite
    Part of the Furniture Combo Breaker
    Had double credits into mine, no doubt one lot will be gone in the morning.
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