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MSE News: Energy customer complaints soar

Former_MSE_Helen
Former_MSE_Helen Posts: 2,382 Forumite
in Energy
This is the discussion thread for the following MSE News Story:

"EDF Energy was the most complained about energy firm over the last quarter, new figures from Consumer Focus reveal today ..."
Read the full story:

Energy customer complaints soar


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Comments

  • backfoot
    backfoot Posts: 2,700 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    We now have an EDF Rep on the Forum. They could be busy.

    Enter stage left EDF fans. :rotfl:
  • DonnySaver
    DonnySaver Posts: 570 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Not surprised. EDF are shocking. It's taken them 4.5 months to complete my transfer from EON !!
  • MillicentBystander
    MillicentBystander Posts: 3,518 Forumite
    edited 9 December 2011 at 1:40PM
    backfoot wrote: »
    We now have an EDF Rep on the Forum. They could be busy.

    Enter stage left EDF fans. :rotfl:


    :eek::eek: I wonder who drew the short straw in their office that day? :D
  • backfoot
    backfoot Posts: 2,700 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    There are some typos in the statement.

    EDF says in a statement: "We are obviously disappointed we have not been in a position to [STRIKE]consistently[/STRIKE] deliver [STRIKE]the high [/STRIKE]any levels of service that we expect of ourselves and that our customers have been used to.
    "We sincerely apologise to those customers who have experienced any problems during this [STRIKE]temporary[/STRIKE]lengthy period and thank them for their patience.
    "Throughout this year we have been [STRIKE]carefully[/STRIKE] incompetently implementing new systems which, once fully in place, will fingers crossed deliver new and improved services for our customers."
  • DonnySaver
    DonnySaver Posts: 570 Forumite
    Part of the Furniture 500 Posts Name Dropper
    DonnySaver wrote: »
    Not surprised. EDF are shocking. It's taken them 4.5 months to complete my transfer from EON !!

    Just been on the phone to E.ON to get my money back that they owe me. Spent 10 mins on hold and then they cut me off !! :mad:
  • DonnySaver
    DonnySaver Posts: 570 Forumite
    Part of the Furniture 500 Posts Name Dropper
    DonnySaver wrote: »
    Just been on the phone to E.ON to get my money back that they owe me. Spent 10 mins on hold and then they cut me off !! :mad:

    Just phoned again. Another 10 mins ON HOLD and then cut off AGAIN !!

    What is it with these people? They're all as CR4P as each other!
  • E.ON_Company_Representative
    E.ON_Company_Representative Posts: 806 Organisation Representative
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Hi DonnySaver,

    Really sorry about this, is there anything I can help with?

    Amy:)
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • DonnySaver
    DonnySaver Posts: 570 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Amy,

    Basically, I started my transfer from E.ON to EDF on the 22nd July. However, E.ON still have my money that is in credit. I just wondered when I'm likely to get it back?
  • E.ON_Company_Representative
    E.ON_Company_Representative Posts: 806 Organisation Representative
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Hi DonnySaver,

    Yeah that's not right, send me a email with your eon details, to the address in my profile and I'll take a look for you.

    Amy:)
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Consumerist
    Consumerist Posts: 6,311 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    From the EDF statement in the article
    "Throughout this year we have been carefully implementing new systems which, once fully in place, will deliver new and improved services for our customers."
    Is "carefully" a euphemism for "ever-so-slowly"?
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
This discussion has been closed.
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