MSE News: Natwest and RBS fall short on charter promises

Former_MSE_Guy · 2 March 2011 at 7:11PM

This is the discussion thread for the following MSE News Story:

"The first progress report on the commitments, launched last year, states they under-performed in five of 25 goals ..."

Read the full story:
Natwest and RBS fall short on charter promises

shortwire · 2 March 2011 at 9:19PM

There's a reason NatWest has their well known nickname. The Warwick Uni branch is open for 4 hours a day five days a week, the queues are always huge as there are never enough cashiers on. I swear I'm only with them for the free railcard.

adamc260 · 2 March 2011 at 9:56PM

What do you expect. Government bail out, yet they can still hand out massive bonuses to the fat cats who do very little.

pmduk · 2 March 2011 at 10:08PM

I've not yet read the report, but I do feel we should cut them some slack for attempting to quantify their customer service achievements, (Santander and Barclays please take note.)

chambta · 2 March 2011 at 10:17PM

Many of them are pretty meaningless things.

SpudGunner · 2 March 2011 at 10:25PM

Indeed the charter is a joke, things like "we will have every available member of staff is out serving customers in busy periods"

What? So if they are at lunch for instance then they will not be available I guess?!

Also their moneysense program is about them going out and trying to flog products to young people, not really about helping them.

Interesting that with the snow earlier in the year, the Natwest in our town was the first to close down without fail!

Toe-Jam · 2 March 2011 at 10:33PM

Why does moneysavingexpert consistently leave Ulsterbank out when reporting on the RBS group, or have they forgotten that there are 3 main banks in the retail group and also was part of the charter.

[Deleted User] · 2 March 2011 at 11:17PM

even though natwest is open til 6pm where i live, there is never enough cashiers as always busy (not 5 minutes turnaround all the time)

plumber2009 · 3 March 2011 at 3:45AM

So much for recieving a replacement debit card in 24hrs. More like 6 weeks,

Bunch of no good FKng thieving liars.

Its time for me to join the newly formed "METRO BANK". Open early til late 7 days a week and will issue cards etc within 15 minutes of opening an account.

fozmcfc · 3 March 2011 at 5:47AM

I've been with Natwest over 20 years and largely I've always been happy with the service I have received.

I rarely go into the bank nowadays, only very occasionally to deposit a cheque.

It always amazes me in this day and age, why people need to go into a bank more than once or twice a year.

stclair · 3 March 2011 at 10:05AM

You can view the report here:

http://www.natwest.com/global/customer-charter/g1/results.ashx?DCMP=ILC-PERHPLFChtrRslts

MSE News: Natwest and RBS fall short on charter promises

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