BT broadband - should I take up their offer?

2ndhandrose · 29 May 2008 at 5:59PM

BT rang to offer £2 pm discount on my broadband. On two previous occasions I have queried the download limit with them as I don't want this to reduce. This time the BT guy "promised" that the only change in the package was that I had to stay with BT for a further 12 months - everything else would stay the same. As I've always been with BT (I know, I know, they're not the cheapest .....) this seems like an OK deal, but does anyone know if there's a catch?

espresso · 29 May 2008 at 6:43PM

Two facts missing, which option you are on and how much you currently pay! It's likely that you could get a better deal elsewhere.

arm1970 · 30 May 2008 at 9:52PM

just got this info emailed from BT

BT Total Broadband package, Current monthly usage allowance and New monthly usage allowance from 1 July 2008
Option 1
was 5GB now 10GB
Option 2
was 8GB now 15GB
Option 3
was Unlimited still Unlimited

If you bought our BT Broadband service priced at Ł24.99 before October 2005 and haven't changed Option since, your usage allowance stays at 20GB a month. But you can now switch at no extra cost to our BT Total Broadband Option 3 package. You'll get unlimited usage for the same monthly fee. Upgrade to BT Total Broadband Option 3
Please note that at the same time, we're changing our charge for exceeding your usage allowance to 60p per GB. This will apply to excess usage with effect from 1st July 2008

2ndhandrose · 1 June 2008 at 12:18AM

I currently pay £24.99 so it would reduce to £22.99 which is Option 3

Night-owl_6 · 1 June 2008 at 2:22AM

Stay well away from BT they are the dearest company going and worst!!!

espresso · 1 June 2008 at 9:55AM

2ndhandrose wrote: »

I currently pay £24.99 so it would reduce to £22.99 which is Option 3

So you have been paying for an 'unlimited' package but do you actually need this? Do you know how much your actual usage is each month? see here and also see what other deals you could get elsewhere.

xplora · 1 June 2008 at 11:41AM

2ndhandrose wrote: »

I currently pay £24.99 so it would reduce to £22.99 which is Option 3

I am on the way migrating from BT to O2. I keep asking for mac code, and their final offer (retention) for me was £14.99, see whether how hard you want to push them.

£22.99 first nope, £18.99 nope, asking for mac code again (because i intend to cancel), and final offer £14.99

Yes it is Option 3

Just call 0800800030

espresso · 1 June 2008 at 12:13PM

xplora wrote: »

I am on the way migrating from BT to O2. I keep asking for mac code, and their final offer (retention) for me was £14.99, see whether how hard you want to push them.

£22.99 first nope, £18.99 nope, asking for mac code again (because i intend to cancel), and final offer £14.99

Yes it is Option 3

Just call 0800800030

Which just proves that their offer of a £2 discount to the OP was an insult.

DatabaseError · 1 June 2008 at 2:39PM

Things may have changed over the years, but I was with BT on an unlimited package a few years ago, and they sent me letters complaining about my excessive usage (around 120Gb/month at the time)

xplora · 1 June 2008 at 3:10PM

espresso wrote: »

Which just proves that their offer of a £2 discount to the OP was an insult.

Yup

It is their basic offer, and they keep sending mail and email offers for £2 discount to me twice..

2ndhandrose · 4 June 2008 at 9:18PM

thanks for this. I wondered how I could check. My kids download more and more - and so do I! and I guess it will increase which is why I don't want to change to a package which limits this or charges me more if I go over.

BT broadband - should I take up their offer?

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