Changing Broadband supplier - minimising overlap costs

Victor_Delta · 29 August 2005 at 11:16AM

I am planning to change Broadband suppliers soon. Since it is unlikely that one can arrange things so that payments to the new supplier start exactly when the old ones stop, I presume there is an overlap period in the middle where one actually ends up paying for both services at once!

Any advice please (especially from those who have been through this process) as to how one can minimise this overlap period in practice.

Thanks.

Rex_Mundi · 29 August 2005 at 11:23AM

If your current broadband supplier supports MAC numbers. This is the easiest way to change networks. Phone your supplier, ask for your MAC number. Go to your new supplier, enter this number and that's it.

You should have no overlap in payments this way. Your old supplier will stop taking money on the day of your changeover (should do). Your new supplier will start charging you from the same day. You should notice practically no loss of service using this method.

Victor_Delta · 29 August 2005 at 12:30PM

Many thanks. I was aware of the MAC number system but did not realise that this would also help to ensure that the payments do not overlap. I hope theory and practice coincide in this area when I try it!

Rex_Mundi · 29 August 2005 at 12:41PM

My only advice would be to keep an eye on your bank statements for a while after you have migrated. I had a terrible time years ago with Tiscali when they continued billing me after I had cancelled with them.

When I migrated from Wanadoo to Zen earlier this year. The changover (service and billing) went as smoothly as it could be.

Changing Broadband supplier - minimising overlap costs

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