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Abbey DO NOT Get The Habit !!
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ANNIEOAKIE
Posts: 7 Forumite
If you dont plan to drive yourself crackers, I suggest that you dont bother dealing with this bank! I opened an e-saver in December requesting monthly int. A month later, hey presto, no int. So I called them to ask why, only to be told indignantly that I could only have annual int! Not understanding why this was the case, numerous phone calls later it became apparent that there was a fault on their system at the time I opened my account and that the only way to rectify this was to open another e-saver. Not wishing to go through the 4weeks of waiting again, with my money in limbo, I asked why was it not possible to flick a switch at their end as they would if I had gone overdrawn on my current account! I rec'd several letters thanking me for my patience and that it will take 8weeks to look into MY complaint and someone will ring me,that was in January! Tues 11th March, should have been my third months int., so I rang and insisted on speaking to someone who can rectify this situation to my satisfaction, after all I am the customer!!! Rec'd a call this a.m. to be told that I have to open another acc. also, he asked "do you need the monthly int. to supplement your income" (his point was?) I then asked "If I keep my acc. with you, what compensation are you prepared to offer for my 3mths inconvenience? He said "Ow bout a undred quid". At that point I more or less gave up the will to live! Is there anybody out there who tried to open an e-saver with the same problem? Annie.
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I vowed never to go anywhere near Abbey again after suffering from their incompetance last year. I try to remember all of the wasted time and 'phone calls spent on trying to resolve their !!!! up if I ever feel tempted by their interest rate. I was very tempted, earlier this year, to take out their credit card, and managed to stop myself!0
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Hi Annie
If I were you, I would close my Esaver. I'm saying that because interest problems have been going on for months.
They can't switch the interest from annual to monthly as from what I understand it's not built in the system!! (I know, it's a joke) but it's the same with all the accounts, specially the bonds. The only solution is to close and reopen (until the system is sorted).
Hope this helps.0 -
They're terrible. If you leave everything alone it is normally fine, but as soon as you change something be prepared for months of c*ck ups and a dozen phonecalls before you get to speak to someone who actually realises what the problem is and can rectify it.I consider myself to be a male feminist. Is that allowed?0
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Hi
I applied for the e-saver in mid dec, first it took them weeks to get my application processed. When I phoned to ask what had happened, they couldn't find me on there system. I phoned back later and spoke to another person who had a brain wave and found my info, under my surname but with an extra letter on the end. So by now all the account details had been set up with the misspelled surname. Card came out with wrong surname on it as well, so had to wait for new details, and then found out that they had not sorted my bank details to take money from, its never ending with them. So over 3 months on and I'm just about to get my first d/d taken off now. I'll keep it now as it suits me but I'll never get any other products with them again.
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Not wishing to come across as rude or anything, but with an esaver you apply for the account yourself online. So if the account is opened paying annual interest instead of monthly it can only be your fault. The fact that you've turned down 100GBP for an error you made yourself is the most shocking thing!!!0
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Not wishing to come across as rude or anything, but with an esaver you apply for the account yourself online. So if the account is opened paying annual interest instead of monthly it can only be your fault. The fact that you've turned down 100GBP for an error you made yourself is the most shocking thing!!!
I may not have made myself clear on this situation.When filling the form online I specifically ticked the pay monthly interest box and not only that I was actually speaking to an Abbey e-saver 'adviser' on the telephone whilst completing the form to ensure that I was doing it correctly,I may as well have talked to my pet African Grey !!
As to your comments on me turning down the derisory offer of a £100,what position would I have been placed in if I were relying on the first expected monthly interest payment to pay a mortgage or feed my children ? which due to their ineptitude I would not have been able to do.
I am now 3 months down the line with no monthly interest and only stereotyped letters and pathetic excuses telling me what they cannot do rather than trying to satisfy the customer,after all no investors money coming in to Abbey equals bankruptcy for them !!
The whole situation is like the sketch for Little Britain where 'the computer sez noooo' all the time,only £100 compensation you must be joking !!
Annie.0 -
I opened a Fixed rate Monthly Saver by post at the beginning of January and two weeks later, I received a letter asking me to confirm my name and address! This was surprising since they had my Halifax bank statement, a copy of my passport, a completed application form and R85 all of which contained my correct name and/or address! Furthermore, the letter abbey asked me to sign had my surname and firstname the wrong way round!! Total and utter incompetence to say the least.
Anyway, over two months down the line and still no sign of my passbook despite nurmerous phonecalls to the irish call centre and a visit to my local branch.
The local branch confirmed that the postal unit opened my a/c on the 7th of Feb but they had not bothered to returned my ID documents or forward my passbook to the local branch for collection. I am so glad that I didn't send them my passport.
Everytime I call those idiots at the Irish call centre, I either get cut off or continuously passed onto another department meaning that I have to repeat my story again and again.
I think I will stick with small building societies in the future. I opened a regular saver with the N&P at the same time and received my passbook two days later, thats what I call service!0 -
I concur with all the points raised above. Abbey are truly shambolic in their operations. It beggars belief that such a well established corporation like Abbey/Santander can continue to operate as they seem to do. The company seems to me to operate on the basis that one part of it does not reconcile itself with what another part of it is doing. It gives one the feeling that the company is both inefficient and unprofessional in its approach.
I could not reasonably advise anyone to have dealings with this bank, based on my own experience.0 -
And, in my view, they don't understand what "upgrade" means. I had an ordinary Abbey current account from a long way back. I asked about converting it to one paying 8% interest. They offered to "upgrade" it.
What did that mean - well for Abbey it means opening a new account and leaving the existing one in place. To me that's not upgrading an account, it's opening a new one. And I'm now waiting to see whether they will really pay the 8%.
When the promotional offer ends, I'm off - for good.0 -
Maybe I exaggerate
surreysaver wrote: »They're terrible. If you leave everything alone it is normally fine, but as soon as you change something be prepared for months of c*ck ups and a dozen phone calls before you get to speak to someone who actually realises what the problem is and again can rectify it.
I have to be careful here...
what could happen with another company (I MUST STRESS NOT ABBEY !)
Dear sir
Due to a system failing we are unable to give you the money you were expecting.
Yours sincerely
Claire ( office junior on behalf of my bosses,bosses,bosses,bossses,bosses,bosses,bosses,bosses,bosses,bosses,bosses,bosses,bosses,bosses,boss)
If you would like to contact me I will be on the extra high premium telephone no: 08900 3432434242 (calls charged at 89p/millisecond)
On the other hand..
Dear sir
You are 3 days late with your direct debit, and would ask you to bring you account immediately up to date, or we may be forced to come back from the Virgin Islands and seize your banged up car, have it crushed, then go back to the Virgin Islands and laugh about it over cocktails.
Now pay up or else !
Maybe I exagerate..but you get my drift0
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