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West Bromwich star easy access account
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PURRING
Posts: 25 Forumite
Has anybody else sent off a cheque to open one of these accounts and heard nothing for weeks.They may be inundated with applications but an acknowledgement would have been good !
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Yes I sent a cheque off, eventually a got a letter back saying the account was set up (about a week and a half later) , account no etc and cheque had cleared. They don't send you a pass book (unless you request one) and I've now noticed there doesn't seem to be any information on the web site re this account!
If you have over £250 they should send you a letter stating if interest rates have changed, if below they post in local papers. As for their web site, i think the Star Easy Access Saver, the details must have fallen off the edge of the screen. Perhaps they gave the government the information and they lost this as well ! I think I might try and call them."Every Pounds A Prisoner "
"Loyalty to the Best Interest Rate"
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OK, just called them on 0845 330 0611. The account has been withdrawn and they are not accepting any further applications (according to the very helpful person on the phone, who really enjoys doing his job - by the sound of it!).
This happened last week apparently - he wasn't any more specific. The interest rates haven't apparently changed yet, although I'll wait and see rather than trust the oracle of the phone.
"Every Pounds A Prisoner "
"Loyalty to the Best Interest Rate"
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alastair_h wrote: »(according to the very helpful person who really enjoys doing his job - by the sound of it!).
Sounds just like Asda. :rotfl:
Lots of helpful people here as well
http://forums.moneysavingexpert.com/showthread.html?t=7186990 -
Hi,Has anybody else sent off a cheque to open one of these accounts and heard nothing for weeks.They may be inundated with applications but an acknowledgement would have been good !
Yes I agree, an acknowledgement would have been nice. Our investments were sent off 14/02 and a week later I enquired whether or not they had received the cheques.(It was extremely difficult to get to speak to them) The CSA was pleasant & polite and confirmed the account had been sanctioned on the 16th. It is now the 8/03 so by my reckoning thats 3weeks today and we have received absolutely nothing. I know its been a very popular account, but surely the brains of the outfit might just have recognised that this would be the case and should have been better prepared.
Sally 0 -
Same here, no acknowledgment, cheque not paid in.0
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account opened 23/02 confirmation letter received 10/030
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same here - just a black hole - until today!
Applied 26/2 - and had called 4 times - each time they say they will het back to me with an update within 3 hours - but they never do...
until today when I phoned for the 5th time, now the helpful lady says that the account is expected to open 13th march - Im just hoping that they give me interest from end of feb!0 -
Sent letter on 12th Feb, received on about 16th Feb when I phoned up previously. Account opened on 23rd Feb, letter sent on 7th March! Received today.
20 min wait on phone to discuss date that it was received, and gave up!Nothing to see here :beer:0 -
Stop press-£1 cheque paid in! Can anyone answer this- is the rate still 6.55% as its not on their website, even under "Discontinued Accounts" also when they bring in online access, will we be able to invest/withdraw online?0
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Stop press-£1 cheque paid in! Can anyone answer this- is the rate still 6.55% as its not on their website, even under "Discontinued Accounts" also when they bring in online access, will we be able to invest/withdraw online?
http://forums.moneysavingexpert.com/showthread.html?t=718699&page=40
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