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OSPS NOT paying cashback!

cheghead
cheghead Posts: 849 Forumite
in Mobiles
Is it just me or is anyone else waiting for cashback. Sent my 1st off on 3rd May by rec del. Still not received cheque. Telephoned twice this week (inc today) and both times told everything had been processed but could not tell me when cheque would be sent out!

Any1 got any advice? (Apart from should not of gone to OSPS)!

T & C says payment will be made within 21 days any1 know where stand legally?
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Comments

  • allthatmularky
    allthatmularky Posts: 636 Forumite
    500 Posts
    I would wait another week or two - 21 days - they possibly wouldn't receive till the 4rd or 5th. Like most organisations - there's possibly only a cheque run every other week or so - so give them a little space. I know that OSPS are intergrating systems with CPW so may be a little longer.
  • cheghead
    cheghead Posts: 849 Forumite
    allthatmularky wrote:
    I would wait another week or two - 21 days - they possibly wouldn't receive till the 4rd or 5th. Like most organisations - there's possibly only a cheque run every other week or so - so give them a little space. I know that OSPS are intergrating systems with CPW so may be a little longer.

    Hope your right.Would be happier thou if they would be less vague when phoned. After all they haven't got the best of names. Can't understand why CPW took them over??
  • Phonix
    Phonix Posts: 837 Forumite
    Part of the Furniture Combo Breaker
    Maybe because they had such small assets the company was really cheap.
  • mak_attack
    mak_attack Posts: 138 Forumite
    isn't it normally 21 working days?

    friend did cashback in april and the turnaround was quite good. he said he got it within a month thus osps probably take upto 30 days or so processing and sending batches out?

    now that osps part of cpw as mentioned before they are moving system and probably causing a little delay.

    thanks,
  • g33za
    g33za Posts: 706 Forumite
    Part of the Furniture Combo Breaker
    i think you shouldnt have a problem as its part of CPW now and they are usually quite good on their customer service. If worst comes to worst try writing a letter/email with photocopies all relevent paperwork and address it to the managing director. And if worst comes to worst then you can take them to the small claims court and they should settle once they get the summons.
    ummm...
  • PinkPig
    PinkPig Posts: 258 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    After much hunting, here's the terms and conditions page at OSPS:
    https://www.onestopphoneshop.co.uk/freegift.php

    "Each cashback will be made by cheque, within 45 days of submission, subject to the procedures and timescales being followed."

    I imagine they're taking a long time about it in order that you don't have a "second chance" if you fail to meet their precise terms and conditions for your first claim.
  • Umer
    Umer Posts: 419 Forumite
    Part of the Furniture Combo Breaker
    I sent my first ever cashback to them on the 10th May, and phoned yesterday. The woman at CS told me she was also waiting for her cashback and they I would just have to wait a bit longer - but it all should go through eventually. I'll wait till the end of next week and see what happens.

    Would be interesting to hear if anyone does receive cashback soon. Keep us all posted please!
  • yaacov81
    yaacov81 Posts: 343 Forumite
    100 Posts
    i called yesterday as i sent mine 3 weeks ago.
    i was told that my cheque had been raised (i think that was the word he used) and that they send the cheques out in batches so i should be getting it beg of next week.

    the truth is it seems that every time i have called them up i get different answers to my questions (in particular regarding my referral money) i will just wait till next week.

    last time i sent for cashback i got it within a week.
  • johnllew
    johnllew Posts: 1,928 Forumite
    Would you like to amend that title? It's a little disconcerting to those who are awaiting cashback from OSPS. Perhaps "OSPS NOT paying cashback very quickly" would be more accurate?
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    johnllew wrote:
    Would you like to amend that title? It's a little disconcerting to those who are awaiting cashback from OSPS. Perhaps "OSPS NOT paying cashback very quickly" would be more accurate?
    I think the title is correct. They promise:

    'Within 21 days you will receive a cheque for the cashback'

    And they don't keep this promise. Why are you sure that this is just 'NOT ... very quickly'? Just because CS tell something? From my experience they lie lightly - just to shake of you.
This discussion has been closed.
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