Simply Fone - now a Premium number!!!

tomek_2 · 14 April 2005 at 11:17AM

Have been using Simply Fone's great offer for some time. Last time yesterday-13th April. It has always been a part of my free talktime on Orange YourPlan 120+120

Today, however, as I dialled Simply Fone's number a recorded message informed me that from now this number is a premium rate number.

I suppose Orange realized that many people were using this service and not paying them their hidiously expensive charges.

minim55 · 14 April 2005 at 3:08PM

Hi Tomek

I also used Simply Fone's 07744 974333 number today to call overseas and yes it does say that the number is now Premium Rate! It sounds like the message is from Orange and not Simply Fone. At least it warns you that the call is Premium rate. I used 18866 through my mobile instead. If anyone knows any more about Simply Fone or other free calls using your Orange x network minutes please let us know as this was working great for me before. Thanks. Sarah

renee_3 · 14 April 2005 at 3:32PM

steady on guys.................only a preminum number via orange! nothing to do with sf :

still works 4 me from my t-mobile & o2 -- so i'm still happy.

gaahmad · 14 April 2005 at 4:57PM

I tried this from my work phone (landline) and I ALSO got the message saying that this is a premium rate number!! And yes, it did sound like an Orange message. That's really weird!!

Sun · 14 April 2005 at 5:26PM

I got billed by orange for using this number (calls from 11/04) !!!

I called customer service and they promised me that this will be adjusted in my next bill.

digp · 14 April 2005 at 6:44PM

that's still a ripoff!

seaniboy · 14 April 2005 at 6:55PM

ofcom stipulate 07744 is a mobile number Orange cannot charge you otherwise, complain to ofcom or let the networks walk over all of us ?
the choice is yours

malolo · 14 April 2005 at 8:00PM

The terms and conditions of your Orange contract will say that Orange reserve the right to change the terms and conditions basically.

Orange don't charge for most 0800 numbers but they charge for calls to One-Tel even though it's an 0800 number... there's a recorded message saying you'll be charged when you call, although I think One-Tel have got other numbers you're able to use for free to get round this and they change periodically.

It's not in Orange's best interests (as a money making business) to allow free calls to be made to companies such as these... after all, when you call them Orange are technically losing money as there would be no benefit in you using them unless they were a cheaper option.

seaniboy · 14 April 2005 at 10:44PM

malolo wrote:

The terms and conditions of your Orange contract will say that Orange reserve the right to change the terms and conditions basically.

/

correct the regulator allows the networks to charge to 0800 0845 and 0870 numbers, its a breach of thier licence to charge for a number issued as a mobile number that is included within your x cross network tariff allowance

07744 is a mobile number, stand up for your rights via ofcom, the home market was opened up for competition for the good of consumers, a mobile provider should allow the same choice, if you let them take it away from you without a fight then fool you

Saying that ofcom is a pure mess of absurdaties, our taxes pay for it but when it comes to enforcing fair practice they usually rule in a networks favour???

when it comes to tax funded services we sit back moaning and not complain to local councillers/mp's as its the british thing do do
if your not happy with anything you can contact an counciller/mp and ask for a parlimentary invesitgation by thier office

doing so is real power to the people, but most people cant be arsed, and indeed sit down and start moaning again, challenge authorities decisions you dont agree with, two majors for me are that ive took on social security and my local council through my counciller and had everything reversed in my favour (even after offical complaints went in and were internally investigated and both organisations ruled in thier favour), ive proved some high up people in civil service positions are truly incompetant at thier employment being unable to follow the law that governs thier decisions

your either played or a player in life

knuckledragger · 14 April 2005 at 10:58PM

All you Orange customers start complaining here http://www.ofcom.org.uk/advice/contact/telephony_complaint_query

malolo · 14 April 2005 at 11:18PM

seaniboy wrote:

stand up for your rights via ofcom, the home market was opened up for competition for the good of consumers, a mobile provider should allow the same choice, if you let them take it away from you without a fight then fool you

your either played or a player in life

I stand up for my rights when I see fit... I also manage to take out a contract on a mobile phone which satisfies all my needs without needing to resort to using other means.

I don't allow myself to be played but I also realise that businesses are infact businesses and not charities... I am completely happy with the service I receive from Orange but then I'm not trying to find cost cutting ways round certain charges as, like I have already said, I chose a tariff that suited my needs.

Simply Fone - now a Premium number!!!

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