Porting to O2 through Dialaphone

Vendee wrote:

I intended to take out a O2 contract through Dialaphone but today I discovered that Dialaphone can't port numbers to O2.

Correct. DAP do not facilitate ports to O2 or Vodafone.

Vendee wrote:

He said that if I took out the new contract through Dialaphone, once I received the new handset, I could contact O2 directly and use the PAC that 3 have given me.

Vendee wrote:

I've just had a look on the O2 website and in their FAQ it says that you can bring your number with you. Whether they will allow this if you didn't buy the phone from them is another question. I'll probably go ahead and try it.

Not a good idea! This will only apply if you are buying direct from O2. Though technically possible, if you attempt to port after the connection has been made via DAP then O2 will clawback the commission paid to DAP. DAP will then pass this clawback charge on to you.

If you are purchasing an O2 (or Vodafone) contract from a dealer the PAC must usually be supplied when the contract is ordered and before the connection is established.

Because O2 and Vodafone ports require some effort by the retailer, many choose not to facilitate these or instead charge a small admin fee.

raj75 wrote:

But if you take an O2 contract thru CPW or E2save they allow porting.

True but not recommended in my opinion. You service provider will be O2 CPW. Stick with a dealer that connects direct with O2.


Cheers
Mark

Vendee wrote:

Thanks for the info Mark. I can see that O2 may/will refuse to port the number after I've bought the phone from DAP but assuming for a minute that the number was ported, there is no way that DAP could clawback anything from me because the contract does not allow them to do this and doesn't prohibit number porting.

Anyway, I've ordered a phone from DAP. My wife and I have bought our phones through them for a few years and we use each others accounts to "recommend a friend" and save another £20 The phone will arrive on Thursday so I'll try and port the number then. If not I'll just have to give another 30 days notice on my old 3 account

Let me know how it works out!


Cheers
Mark

Vendee wrote:

O2 wouldn't port the number when they found out the phone was bought through Dialaphone.

As I expected. Good to have it confirrmed though.

Vendee wrote:

On the bright side, after a lengthy chat with 3, I managed to persuade them to rescind the PAC and start my 30 days cancellation notice from the date the PAC was issued rather than today.

How does that help? Are you porting your existing number elsewhere now?

Cheers
Mark

Ohhhh dear. I ordered a phone on O2 from Dialaphone yesterday. I phoned O2 beforehand and asked why I wasn't able to port from Dialaphone. The guy un Customer Services assured me that I can by calling them once I've bought the phone.

Oh well, I'll give it a go anyway and let you know how I get on...