HSBC Account Review

It'll be interesting if the response is 'no'. It will be a pointer to banks taking pre-emptive action to avoid clamourous shouts of 'vindictive'. Let's face it in any future downturn badly run and therefore in the banks' unprofitable accounts will be spurned. My belief is that people who have has the account closed by their bank will find it more difficult to find another with bells and whistles, and that potential new customers by transfer will find the process more rigorous, such things as statements being required.

I'm sure bank staff will soon reacquire a nose for spotting the weong-un.

Interesting points from Oldwiring and Crabman - at some point the banks are going to be copped by the OFT, maybe they are reducing their exposure to this?

I'm sure they'd have to pay up even on closed accounts, but by stopping further charges now they can draw a line under their known liabilities. Having said that, if I ran a bank I'd continue charging and put the excess in another bank to rack up some interest...

This is not aimed at the OP unless her sister had excessive bank charges, BUT:

If I was a bank who'd offered someone a significant overdraft limit, decent credit card with a high limit etc, all free of charge and they turned around and started threating legal action on me because they had been inflicted with charges which are clearly laid out in the T&C's of bank accounts for not managing their account properly then I would take away or reduce these facilities on their account because they obviously don't deserve them.

The banks should force people who go unauthorised overdrawn twice or more in 6 months to have basic accounts. No overdraft, no cheque guarantee or visa/maestro card. People who do overdraw regularly aren't usually making 'genunie mistakes'. It makes you wonder how many people are in tescos today doing their shopping thinking 'well i don't really have enough in my account to buy the shopping but i'll pay on my card anyway, if I get charged i'll just claim it back'.

I agree that in some cases the charges are excessive, but most people claiming the fees back expect everything back when they are the ones at fault. Not the bank. So there are now effectively no penalties in place for people who are bad at managing credit. What do the banks do in response?, put interest rates up on EVERYBODY's credit cards and overdrafts so that we all suffer.

msaquib wrote:

SM

No charges were claimed. She never had charges such as bounced cheques or Direct Debits. HSBC Credit Cards payments were done via DD through her HSBC Bank Account.

I have seen here bank statements and I don't see any problems with her account. I have asked her to write to HSBC Review team and if the decision is still no make a complaint.

SM

Any evidence that the curremt account, although conducted within the authorosed limit, is in hard core debit?

Has she a common name- and thus she has been wrongly identified? It can happen