PC World

DonGotti · 21 August 2006 at 6:56PM

On Saturday I ordered a laptop to collect in store. I gave them three hours and when I got there I was told that the laptop I ordered was not available and that they'd offer me an alternative with a better spec. I specifically asked if it had a DVD rewriter and was assured that it did. Stupidly I accepted their word and took the laptop home and set it all up chucking away the packaging. It was only later I saw that it didn't have a DVD Rewriter and had only half the memory of the one I ordered. The laptop is advertised at the same price as the one I originally ordered so financially I haven't really lost out, but do feel pee'd that I was lied.

I don't think I can take it back as I've chucked the packing away, but I've just found that it's cheaper on Curry's website! Usually I do my research before buying a product, but this was a bit of a spontaneous buy so that'll teach me. Is there anything I can do?

mk-donald · 21 August 2006 at 7:13PM

Yeah. Take it back. The item was MISREPRESENTED to you. That is a clear breach of your contractual and consumer rights.

Middlers · 21 August 2006 at 8:10PM

I would take it back immediately. Just as an aside - did you have to pay online first or do you pay when you pick it up?

deanos · 21 August 2006 at 10:17PM

Middlers wrote:

I would take it back immediately. Just as an aside - did you have to pay online first or do you pay when you pick it up?

You pay instore, just reserve online bit like Argos

joshtbh · 21 August 2006 at 10:26PM

DEFINATELY take it back, and tell them that you'll take ur business elsewhere. Even if you dont planned to

CODEBREAKER · 21 August 2006 at 10:29PM

pc world is the currys/ dixons group

mk-donald · 21 August 2006 at 11:13PM

DonGotti wrote:

I was told that the laptop I ordered was not available and that they'd offer me an alternative with a better spec.

Incidentally this must be part of their standard procedures - and so it should be - as when I ordered 2x 20 Imation DVD+RW x4speed discs @£5/pack last Thursday and went in to collect them Friday evening they didn't have them set aside and none to be found in the store. The assistant came back saying the manager had said to provide the next best item for the same price - which was 4x 10 Verbatim discs which he had to discount by 72% to match the price I'd reserved for collection at store. Mind you I did check the product packages to be sure I was getting the same spec.

Another hit to DSG's profits thanks to their flawed systems! (Something I'm pleased about after being right royally *ed around by Currys for 3 months earlier in the year.)

alicetiny · 22 August 2006 at 12:19AM

when we bought our pc we paid cash and they wanted our name and address hubby said no im paying by cash ,they then said they needed it incase we had to bring it back,hubby then said well ive got my reciet if we need to bring
it back that will do ,they got really arsey with us ,they reconed the reciet wasnt good enoughon its own what a lot of rubbish

DonGotti · 22 August 2006 at 6:50PM

But I've chucked the box etc away...will they still accept it?

C_Ronaldo · 22 August 2006 at 7:30PM

dongotti

if you dont ask you wont know,

C_Ronaldo · 22 August 2006 at 7:32PM

alicetiny wrote:

when we bought our pc we paid cash and they wanted our name and address hubby said no im paying by cash ,they then said they needed it incase we had to bring it back,hubby then said well ive got my reciet if we need to bring
it back that will do ,they got really arsey with us ,they reconed the reciet wasnt good enoughon its own what a lot of rubbish

you should have said "How do we know your systems are protected enough for personal details"

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