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PC World
DonGotti
Posts: 610 Forumite
On Saturday I ordered a laptop to collect in store. I gave them three hours and when I got there I was told that the laptop I ordered was not available and that they'd offer me an alternative with a better spec. I specifically asked if it had a DVD rewriter and was assured that it did. Stupidly I accepted their word and took the laptop home and set it all up chucking away the packaging. It was only later I saw that it didn't have a DVD Rewriter and had only half the memory of the one I ordered. The laptop is advertised at the same price as the one I originally ordered so financially I haven't really lost out, but do feel pee'd that I was lied.
I don't think I can take it back as I've chucked the packing away, but I've just found that it's cheaper on Curry's website! Usually I do my research before buying a product, but this was a bit of a spontaneous buy so that'll teach me. Is there anything I can do?
I don't think I can take it back as I've chucked the packing away, but I've just found that it's cheaper on Curry's website! Usually I do my research before buying a product, but this was a bit of a spontaneous buy so that'll teach me. Is there anything I can do?
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Comments
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Yeah. Take it back. The item was MISREPRESENTED to you. That is a clear breach of your contractual and consumer rights.0
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I would take it back immediately. Just as an aside - did you have to pay online first or do you pay when you pick it up?Middlers0
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DEFINATELY take it back, and tell them that you'll take ur business elsewhere. Even if you dont planned to0
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pc world is the currys/ dixons group0
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DonGotti wrote:I was told that the laptop I ordered was not available and that they'd offer me an alternative with a better spec.
Incidentally this must be part of their standard procedures - and so it should be - as when I ordered 2x 20 Imation DVD+RW x4speed discs @£5/pack last Thursday and went in to collect them Friday evening they didn't have them set aside and none to be found in the store. The assistant came back saying the manager had said to provide the next best item for the same price - which was 4x 10 Verbatim discs which he had to discount by 72% to match the price I'd reserved for collection at store. Mind you I did check the product packages to be sure I was getting the same spec.
Another hit to DSG's profits thanks to their flawed systems! (Something I'm pleased about after being right royally *ed around by Currys for 3 months earlier in the year.)0 -
when we bought our pc we paid cash and they wanted our name and address hubby said no im paying by cash ,they then said they needed it incase we had to bring it back,hubby then said well ive got my reciet if we need to bring
it back that will do ,they got really arsey with us ,they reconed the reciet wasnt good enoughon its own what a lot of rubbish0 -
But I've chucked the box etc away...will they still accept it?0
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dongotti
if you dont ask you wont know,No Links in Signature by site rules - MSE Forum Team 20 -
alicetiny wrote:when we bought our pc we paid cash and they wanted our name and address hubby said no im paying by cash ,they then said they needed it incase we had to bring it back,hubby then said well ive got my reciet if we need to bring
it back that will do ,they got really arsey with us ,they reconed the reciet wasnt good enoughon its own what a lot of rubbish
you should have said "How do we know your systems are protected enough for personal details"No Links in Signature by site rules - MSE Forum Team 20
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