whats my rights

juliep1962 · 21 April 2010 at 11:58AM

i orderd a sony tv from tesco direct priced at £399 when the drivers turned up they had a samsung tv i seid thats not the tv i orderd they seid its got your name on it if you want it sign for it so i did my son put it up while i was at work but tesco seid i need to send it back as they had sent wront tv i seid ok just send my sony 1 but they seid no we dont have your sony 1 now its out of stock anyway iv still got samsung tv but i had a new patio door fitted and yes the patio door fell on the tv where do i stand as they want receiptt tv told them iv got reciept for sony tv but my tv is a samsung iv seid i want replacement samsung which is the tv thats been damaged where do i stand

sarahg1969 · 21 April 2010 at 11:59AM

Can you repost so it's easier to read?

Enfieldian · 21 April 2010 at 12:00PM

Why did you sign for something that you didn't order, having noticed the error?

Some punctuation would be nice too.

maninthestreet · 21 April 2010 at 12:03PM

juliep1962 wrote: »

i orderd a sony tv from tesco direct priced at £399 when the drivers turned up they had a samsung tv i seid thats not the tv i orderd they seid its got your name on it if you want it sign for it so i did my son put it up while i was at work but tesco seid i need to send it back as they had sent wront tv i seid ok just send my sony 1 but they seid no we dont have your sony 1 now its out of stock anyway iv still got samsung tv but i had a new patio door fitted and yes the patio door fell on the tv where do i stand as they want receiptt tv told them iv got reciept for sony tv but my tv is a samsung iv seid i want replacement samsung which is the tv thats been damaged where do i stand

The damage to the Samsung TV is entirely your responsibility.
If you have a household contents insurance policy that covers accidental daamage, you will need to make a claim on that.

McKneff · 21 April 2010 at 12:04PM

Really your should have refused delivery in the first place.

I would think you would need to claim for the broken tv on your household insurance.
You will obviously have to reimburse the shop as well as them sending yu the TV that you ordered or refund your money.

Youre going to out of pocket though if you have excess on your insurance.
The shop is not liable for that as it was you or yur household who caused the accident.

Enfieldian · 21 April 2010 at 12:07PM

juliep1962 wrote: »

where do i stand

Away from the Patio door by the sound of things, in case it falls on you.

4743hudsonj · 21 April 2010 at 12:08PM

Unfrtntly u iz in trubl
:j

Anyways....... You took receipt of goods that weren't yours, why not reject them?.

OK so you don't reject them, common sense says you don't touch it but what did you do? Oh yes set it up. You set up something that wasn't yours and have damaged it.

You are liable for the cost and may have to pay the extra (or only be refunded the difference if it costs less) as you cannot return it. As soon as you took delivery, you were responsible for its safe keeping. If your lucky, you may be able to get reimbursed by the window company but this is a different matter and depends whose fault it was (plus it may be a little dishonest).

EDIT: I have a game, first poster to find a full stop in the OP's post wins a sweetie (P&P extra;)).

MoneySavingNovice · 21 April 2010 at 12:14PM

I believe what being asked is:-

I ordered a Sony TV from Tesco Direct. They delivered a Samsung TV in error which I queried at time of delivery. I installed the incorrect TV in my house.

Tesco then contacted me and requested that I return the Samsung TV. They also advised me that they no longer have the Sony TV in stock.

I have since damaged the Samsung TV.

What are my best options?

juliep1962 · 21 April 2010 at 12:29PM

thanks for replys my son didnt no it was wrong tv and tesco did take payment for sony tv but then seid no its out of stock and it was window company that did the damage to tv im not being dishonest i just wanted to no where i stand how can insurance replace a sony tv which i never recieved tesco havent replyed to my phone calls

4743hudsonj · 21 April 2010 at 12:32PM

juliep1962 wrote: »

thanks for replys my son didnt no it was wrong tv and tesco did take payment for sony tv but then seid no its out of stock and it was window company that did the damage to tv im not being dishonest i just wanted to no where i stand how can insurance replace a sony tv which i never recieved tesco havent replyed to my phone calls

OK so how long was there in-between the set up of the TV and the damage.

Did you know the TV was there before it was damaged?

Even though your son may not have known, its still your responsibility.

Is the window company prepared to compensate?

Equaliser123 · 21 April 2010 at 12:33PM

juliep1962 wrote: »

thanks for replys my son didnt no it was wrong tv and tesco did take payment for sony tv but then seid no its out of stock and it was window company that did the damage to tv im not being dishonest i just wanted to no where i stand how can insurance replace a sony tv which i never recieved tesco havent replyed to my phone calls

Oh, well that's perfectly clear then.:eek:

whats my rights

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