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Broadband RipOff - Complain to OfCom
kippen_noedel
Posts: 822 Forumite
A couple of different threads exist relating to canceling broadband when out of contract where the supplier charges you for canceling
eg
http://forums.moneysavingexpert.com/showthread.html?t=1800045
Nildram, Pipex & Tiscali* £40
BT, Madasafish, Plusnet, Virgin all between £20 & £25
O2 - £15
Demon, Freedom2surf, Sky**, Zen no charge
*Tiscali include it in their terms but no record of them implementing it yet
** Sky plan on implementing one
http://www.ofcom.org.uk/contactus/
eg
http://forums.moneysavingexpert.com/showthread.html?t=1800045
Nildram, Pipex & Tiscali* £40
BT, Madasafish, Plusnet, Virgin all between £20 & £25
O2 - £15
Demon, Freedom2surf, Sky**, Zen no charge
*Tiscali include it in their terms but no record of them implementing it yet
** Sky plan on implementing one
http://www.ofcom.org.uk/contactus/
0
Comments
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Strongly recommend Zen as an ISP. Had been with them for ~10 years prior to getting divorced. Rock solid people.Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
Do something amazing. GIVE BLOOD.0 -
What an idiotic thread title and suggestion. I take it, Kippen, you still rent a telephone handset from BT? Why on earth are you campaigning to increase the cost of broadband? Why should people with 'normal' subscription patterns be charged extra to accommodate frequent flitters and weirdos?
Where is the rip-off?0 -
You really do have a penchant for antagonizing people Jelly ,What an idiotic thread title and suggestion. I take it, Kippen, you still rent a telephone handset from BT? Why on earth are you campaigning to increase the cost of broadband? Why should people with 'normal' subscription patterns be charged extra to accommodate frequent flitters and weirdos?
Where is the rip-off?
Actually I am neither campaigning for broadband price increases or a customer of BT. However, I do object to your crass insulting reply. expect the same continued treatment from me unless you give a quick apology
what I do object to is hidden clauses that carry charges that people should be informed about up front. companies use them all to frequently.
As it happens I knew about it already, I do read contracts before I sign them. The point is most people won't know about this until it's too late. Would you like your bank to charge you £20 -£40 for closing an account ? No 1 so why do you think diffrently about this.
silly girl.0 -
Clearly I missed the point entirely first time round :rolleyes:Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
Do something amazing. GIVE BLOOD.0 -
Where are these hidden clauses to be found?
in the T&C?
do you not read the T&C?
I fail to see how this a rip off, you want to cancel, the admin involved with cancelling costs so you pay for it.
and how are you out of contract if your still recieving a service? Your just not in a minimum contract your on a rolling contract.0 -
Snakeeyes21 wrote: »I fail to see how this a rip off, you want to cancel, the admin involved with cancelling costs so you pay for it.
.
So how come the better quality ISP's don't make a charge, or indeed tie people in to lengthy contracts?
My ISP doesn't and I have chosen to stay with them now for almost 3 years, but I can leave at any time, without any penalty.0 -
kippen_noedel wrote: »what I do object to is hidden clauses that carry charges that people should be informed about up front. companies use them all to frequently.
Why is this unique to broadband? Shouldn't you be campaigning about contracts in general?0 -
kippen_noedel wrote: »A couple of different threads exist relating to canceling broadband when out of contract where the supplier charges you for canceling
eg
O2 - £15
I really think you are misleading people here, O2 do not charge for leaving if you are out of contract and give 30 days notice, which is fairly standard practice.
The £15 charge is only applicable for express cancellations, if you're not prepared to give 30 days notice.0 -
So how come the better quality ISP's don't make a charge, or indeed tie people in to lengthy contracts?
My ISP doesn't and I have chosen to stay with them now for almost 3 years, but I can leave at any time, without any penalty.
Every business model is different. Some providers work the cost of cancelling in to their pricing, others dont and charge this fee at the end.
IMO its the only fair way to keep costs down for those who dont constantly change.
you will find those that charge are the cheapest providers and those that dont are the expencive ones.
either way your paying to cancel.0 -
kippen_noedel wrote: »You really do have a penchant for antagonizing people Jelly
If you don't want enflamed responses do not use inflammatory hyperbole with specious complaints.kippen_noedel wrote: »Actually I am neither campaigning for broadband price increases
People are often upset at the consequences of their own shortsighted actions.kippen_noedel wrote: »However, I do object to your crass insulting reply. expect the same continued treatment from me unless you give a quick apology
If you don't want enflamed responses do not use inflammatory hyperbole with specious complaints. (That was not an apology. Please do not take it at such.)kippen_noedel wrote: »Would you like your bank to charge you £20 -£40 for closing an account ? No 1 so why do you think diffrently about this.
Of course I would - if the consequence of not doing so was having to pay an extra 20p to 40p month-in month-out to pay for other customer to receive a service that I am likely to never need.
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There is a disconnection fee when this cost can not be borne by the connection fees of a subsequent provider. Entirely fair and transparent. Indeed, I think, if anything, Ofcom should be banning 'free' connections and 'free' modems and forcing the levying of late payment penalties.0
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