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**MSE Wendy** · 20-11-2008, 7:22 AM

If you're trying to open any of the template letters on the site this is probably due to the letters being saved as RTF files. We save files in this format so that they can be opened in all different types of work processing software. If they don't open on your pc, here are a few things you can try:

1. Save the template letter onto you computer, then open your word processing program and open the letter from within that software.

2. If you have a Windows PC, go to My Computer, Files, Folder Options, File Types and find RTF in the list. Click the 'Change...' button and select your word processing software to open RTF files.

3. If the above options don't work send an email to the relevant address below and we will send you the letters in Microsoft Word format.

Bank Charges Hardship: Email hardshipletters@moneysavingexpert.com. Read the guide.

Bank Charges (everyone else): Email bankchargesletters@moneysavingexpert.com. Read the guide

Credit Card Charges: Email creditcardchargesletters@moneysavingexpert.com. Read the guide

Mortgage Exit Fees: Email meafletters@moneysavingexpert.com. Read the guide

Payment Protection Insurance: Email ppiletters@moneysavingexpert.com. Read the guide

Section 75: Email section75letters@moneysavingexpert.com. Read the guide

Parking tickets: Email parkingletters@moneysavingexpert.com. Read the Public or the Private guide.

Other letters: Email otherletters@moneysavingexpert.com for the Financial Fight Back, Energy Direct Debits or Rate Jacking letters.

dizzya · 09-02-2009, 11:51 PM

Hi,
I have been trying to download these templates, but it aint happening, I have also tried going into my computer for the rtf but still nothing. I haven't got outlook, so i copied and pasted the ppi e-mail address and sent from my msn, but have not had a reply. Please help

tom4lfc · 27-10-2009, 12:45 PM

Hi
have tried to open no joy, tried to save to hard drive, it saves as a short cut but no file? can yoy help? my O/S is Vista.

Regards

Tom Hughes

fermi · 27-10-2009, 1:07 PM

Which letter?

penny123 · 13-11-2009, 9:33 PM

HI if you are still struggling to open templates then save to documents and open with wordpad. If you cannot find it when saved do an advanced search of all files and then open with wordpad. Then you can either do the necessary in wordpad or copy and paste to windows. Hope this helps.It worked for me.