We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Someone has opened an Orange contract in my name
I tried to text out this evening but for some reason it said "message barred". So I tried ringing out only to hear the message "calls are barred from this phone". I wondered why because I have paid my bill every month by direct debit and have no outstanding balance.
I telephoned Orange to find out a second contract has been taken out in my name on the Raccoon package (I use Dolphin for the unlimited texts), the bill hasn't been paid and a bar has been placed on my phone by the fraud team which the customer service team cannot remove. I have to ring back tomorrow to talk to the fraud team.
I'm bricking it! I have never had fraud committed on my name before. The odd thing is that I have never received a second bill in my name to my address.
I telephoned Orange to find out a second contract has been taken out in my name on the Raccoon package (I use Dolphin for the unlimited texts), the bill hasn't been paid and a bar has been placed on my phone by the fraud team which the customer service team cannot remove. I have to ring back tomorrow to talk to the fraud team.
I'm bricking it! I have never had fraud committed on my name before. The odd thing is that I have never received a second bill in my name to my address.
0
Comments
-
could be an error m8, you,ll be ringing them tomorrow so hope it,s easly sorted out:)0
-
Definitely not an error. He confirmed that there were two contracts in my name at my address with 2 different plans - the fraudulent one was taken out from Phones4U0
-
Ok, don't worry.
Call back tomorrow and it'll all get sorted out for you (between 9 and 5:30.
I work in the fraud dept I'm fairly sure I can see what's happened here and sorting it out won't affect you at all (apart from losing use of the phone for a few hours)...0 -
Ok, don't worry.
Call back tomorrow and it'll all get sorted out for you (between 9 and 5:30.
I work in the fraud dept I'm fairly sure I can see what's happened here and sorting it out won't affect you at all (apart from losing use of the phone for a few hours)...
Thanks for you advice :T
What do you think happened here? Apart from the obvious really. I wonder if I should get my credit report to see if its listed there or if anything else has been taken out in my name.0 -
you can do the free credit expert one
http://www.creditexpert.co.uk/
or one of these
http://www.equifax.co.uk/Products/free-credit-report.htmlEx forum ambassador
Long term forum member0 -
you can do the free credit expert one
http://www.creditexpert.co.uk/
or one of these
http://www.equifax.co.uk/Products/free-credit-report.html
Thank you. Will give that a try.0 -
Looked at my Equifax file and there was a second contract taken out on 21 June. There is a current balance of £1090
-
Thanks for you advice :T
What do you think happened here? Apart from the obvious really. I wonder if I should get my credit report to see if its listed there or if anything else has been taken out in my name.
I'd love to explain it all but if I do that on an open forum it makes all our systems pointless as it might give clues on how to make doing this easier.
It won't have gotten to your credit file yet and a member our team will contact the billing team to tell them that we're taking it over and that'll stop it going any further.
It may take a bit of time to sort it (we have to check all kind of things, including that it might be a genuine mistake somewhere, ie someone could have miss typed a digit in the acc number).0 -
After 20 minutes on hold to the fraud team they decided the contract wasn't mine and they lifted the bar on my phone.0
-
After 20 minutes on hold to the fraud team they decided the contract wasn't mine and they lifted the bar on my phone.
Sorry about that. The fraud team is VERY small (and I'm not in today either) and it can be a problem sometimes.
For some reason the 'powers that be' don't think we need more staff.
I'm glad your back up and running...0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.6K Banking & Borrowing
- 253.3K Reduce Debt & Boost Income
- 453.9K Spending & Discounts
- 244.6K Work, Benefits & Business
- 599.9K Mortgages, Homes & Bills
- 177.2K Life & Family
- 258.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards