18185 "contact us" page

upallnight · 29 July 2008 at 3:19PM

I'm trying to use the 18185 contact us page to report the fact that a phone call to a USA no 001-888 was preceded by a 3p per minute voice message. I thought phone calls to the usa were 0.5p? But I can't get through to complain? Anyone else having problems with this site?
Thanks. :mad:
I've just found this no. 0808 170 1818 on their website and their phone system confirms the cost for the usa to be 3p/minute even though their website still has 0.5p.
Perhaps the international callchecker chart should be updated.

10_66 · 29 July 2008 at 3:36PM

Have just tested the contact page and can't get past the first page. I'm sure someone will be along that'll be able to help.

upallnight · 29 July 2008 at 3:42PM

Thanks for confirming that, perhaps they're updating their website with the new prices - or they're having a flood of queries. Time to go somewhere else for usa calls.

10_66 · 29 July 2008 at 3:47PM

Try this email address that I've found. [EMAIL="service@18185.co.uk"]service@18185.co.uk[/EMAIL]

billsavings · 29 July 2008 at 4:33PM

If you use the 0808 Freephone Number different rates apply to if you use the Indirect Access Code.

See: http://www.18185.co.uk/mobilerates.php

Stompa · 29 July 2008 at 5:04PM

I can't seem to access their FAQ's right now, but there is one which says:

The advertised tariff is different than the tariff message. Which one is correct?

The tariff message played before each call is always correct. It is possible that the tariff message differs from the charges on our website or other publications due to special offers. In these cases, the free tariff message is always the correct tariff.

maddypc · 29 July 2008 at 6:51PM

I can't get through the contact page either - glad it's not just me!!

Does anyone know how you use a mobile to phone or text via 18185? I have registered the mobile number but not sure how to use it!

Thanks,

MARTINS_DOLL · 29 July 2008 at 7:02PM

maddypc wrote: »

I can't get through the contact page either - glad it's not just me!!

Does anyone know how you use a mobile to phone or text via 18185? I have registered the mobile number but not sure how to use it!

Thanks,

I've been registered now for quite a few months, and have never been able to use 18185 to phone anyone from my mobile which was registered at the same time as my actual registation of my land line.
I just get a ringing tone, then a message saying 'For information about contact lock'

Is that the same message you get?

billsavings · 29 July 2008 at 7:46PM

maddypc wrote: »

I can't get through the contact page either - glad it's not just me!!

Does anyone know how you use a mobile to phone or text via 18185? I have registered the mobile number but not sure how to use it!

Thanks,

To phone from your mobile you cant use the indirect 18185 code. You have to use the 020 or 0808 Freephone Access Numbers. Best to use the 020 number if you have inclusive minutes.
See: http://www.18185.co.uk/mobilerates.php

You cant text direct from your mobile,you do it via the net.
See: http://www.18185.co.uk/sms.php

billsavings · 29 July 2008 at 7:50PM

MARTINS_DOLL wrote: »

I've been registered now for quite a few months, and have never been able to use 18185 to phone anyone from my mobile which was registered at the same time as my actual registation of my land line.
I just get a ringing tone, then a message saying 'For information about contact lock'
Is that the same message you get?

What access code are you using? Do you get a tariff message?

MARTINS_DOLL · 29 July 2008 at 8:51PM

billsavings wrote: »

What access code are you using? Do you get a tariff message?

Hi Billsavings,

I'm using 18185 as the access code. There is no tariff message from my mobile when I try to dial out, which I usually (not always!!!) get via my landline calls. It just comes up as the recorded message which I posted above when I try to call from my mobile...

18185 "contact us" page

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