We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Lloyds TSB are having a laugh!!!
haymans74
Posts: 36 Forumite
Mr S (my husband) had a phonecall from Lloyds TSB tonight to say he had gone over his overdraft limit and had incurred charges and had to rectify the situation right now.
Mr S was very confused as I deal with all our money.
It transpires that we haven't received a statement from them for TWO YEARS and hadn't noticed. The reason we hadn't noticed is that we do not use this account for anything except for paying off Mr S' loan from before we met. I make a standing order into that account once a month to pay off this loan. We thought he had LOTS of room on his overdraft for us to incur interest before he went over his limit and we decided not to pay his overdraft off until we had paid off some more expensive debts with higher interest rates. So we cleared his Lloyds TSB credit card, two of my credit cards and our joint account overdraft. The plan was to pay off our final credit card then clear his TSB over draft.
The man accused Mr S of never having any intention to pay it back.
He admitted, that Lloyds TSB had taken our change of address down wrong and so that was why we hadn't received statements.
Mr S told him that if he had been aware that he was going to go over his overdraft limit we would've done something about it. Instead we have incurred over £500 in charges that we knew nothing about. He asked to have the charges removed and said if they removed them today we would pay the full balance of the overdraft and close the account.
They refused to remove the charges.
Are we being unreasonable? If we'd known about the overdraft limit being exceeded we would've paid money into the account to keep it below the limit. As we weren't aware, we couldn't - then incurred charges and more charges because we received no notification in the post from them!
Mr S was very confused as I deal with all our money.
It transpires that we haven't received a statement from them for TWO YEARS and hadn't noticed. The reason we hadn't noticed is that we do not use this account for anything except for paying off Mr S' loan from before we met. I make a standing order into that account once a month to pay off this loan. We thought he had LOTS of room on his overdraft for us to incur interest before he went over his limit and we decided not to pay his overdraft off until we had paid off some more expensive debts with higher interest rates. So we cleared his Lloyds TSB credit card, two of my credit cards and our joint account overdraft. The plan was to pay off our final credit card then clear his TSB over draft.
The man accused Mr S of never having any intention to pay it back.
He admitted, that Lloyds TSB had taken our change of address down wrong and so that was why we hadn't received statements.
Mr S told him that if he had been aware that he was going to go over his overdraft limit we would've done something about it. Instead we have incurred over £500 in charges that we knew nothing about. He asked to have the charges removed and said if they removed them today we would pay the full balance of the overdraft and close the account.
They refused to remove the charges.
Are we being unreasonable? If we'd known about the overdraft limit being exceeded we would've paid money into the account to keep it below the limit. As we weren't aware, we couldn't - then incurred charges and more charges because we received no notification in the post from them!
0
Comments
-
Can someone please advise?!
Mr S went into a branch today and they are still refusing to remove these charges. It transpires they were charging him £30 per day for every day he was over drawn!
It's outrageous!
What is the best way to go about getting these charges refunded please?0 -
Funny how claiming these charges back is on hold, but charging them isn't...0
-
Is this for real?0
-
Yes it's for real! Why on earth would I make it up?
So you think I have to go down the whole reclaiming road and then wait for the outcome of the court case before we get these back?
Is there any value in me writing a strongly worded letter to their complaints department explaining the reason the account went over its overdraft limit or not?0 -
Whilst I understand that - if and when he exceeded the overdraft limit for the first time we would've taken steps to make sure we brough the account back into line. We have never incurred bank charges for ANY account or credit card before this as we are careful about how we manage our money.
The charges are excessive, and having no notification of them until they phoned us after £500 worth because they have our wrong address seems very unfair.
Interestingly, when he changed his address for his current account he changed his address for his Lloyds TSB credit card at the same time. The credit card people have managed to send his statements to the right place.
His current account statements have gone somewhere completely different - which means not only did we not receive them, but someone else has all his bank details!0 -
Whilst I understand that - if and when he exceeded the overdraft limit for the first time we would've taken steps to make sure we brough the account back into line. We have never incurred bank charges for ANY account or credit card before this as we are careful about how we manage our money.
The charges are excessive, and having no notification of them until they phoned us after £500 worth because they have our wrong address seems very unfair.
Interestingly, when he changed his address for his current account he changed his address for his Lloyds TSB credit card at the same time. The credit card people have managed to send his statements to the right place.
His current account statements have gone somewhere completely different - which means not only did we not receive them, but someone else has all his bank details!
How much was the overdraft?
I think you will have to go through the reclaiming process - but also keep plugging away at them to get them to reverse the charges.0 -
The overdraft was £1,600.
Thank you Tozer. I will start with a complaints letter then.
They refused to send us the statements so I'm going to have to pay the £10 and get them sent to us at the correct address!0 -
I have written the following letter. Should I add anything?
Dear Sir or Madam,
COMPLAINT: Re. Account number: xxxxxxxx
I am writing to request a full refund for recent charges incurred on the above account.
On Wednesday 16th July 2008 I received a phone call from your credit control department informing me that I had exceeded my agreed overdraft limit and as such had incurred charges of £538.90. This is the first I had heard of it.
Since moving house, 2 years ago, I have not used my Lloyds TSB account for anything other than making payments on my Lloyds TSB loan. I make regular deposits into my current account to cover those payments. I do not have a cash card or debit card for this account. I do not use it to withdraw or transfer funds. I do not use it for payment of any bills other than my Lloyds TSB loan.
It transpired that when I changed my address details after my house move, Lloyds TSB current accounts noted down my new address incorrectly. Lloyds TSB credit cards managed to take down the correct address. As a result, I have not received any statements for my current account for the last two years and so have not been notified that I had exceeded my overdraft limit until after excessive charges were added to my account.
If I had been made aware that I had exceeded my overdraft limit I would’ve rectified the situation immediately. However it was impossible for me to do so as I had no knowledge of the impending charges. I simply had not noticed the lack of statements as I do not use this account for any purpose other than paying the Lloyds TSB loan.
It is Lloyds TSBs responsibility to make sure I receive notification of any charges on my account. Which you have not done until excessive charges were incurred.
During my phone call with your credit control department I spoke to two employees – Suhail and Kavish Kumar M. Neither of which were helpful and the first of which was quite aggressive and rude and constantly interrupted myself and my wife when I gave her permission to speak to her. I trust these calls are recorded. They took place at approximately 7pm. At one point I was accused of having no intention of paying back the balance of the overdraft at any time. I did explain to both Suhail and Kavish that I had tackled a large amount of debt and had decided to pay off more expensive debts with higher rates of interest first – which included paying off the balance of my Lloyds TSB credit card, which I have already done. My intention was to pay the more expensive debts first, then repay the balance on the loan and the outstanding overdraft balance. This seemed like a very sensible plan to me. They did not agree apparently.
I specifically stated that if they would remove the charges I would bring the account back into positive balance. They both refused.
I also requested copies of my statements for the last two years as I have never received them. They both refused this request too.
I then visited the Staines branch of Lloyds TSB on Thursday 17th July 2008 and spoke to some people who were slightly more pleasant. They informed me that I had to bring the account back into balance and THEN I could claim back the charges. This is what I am now doing.
The charges incurred were unfair and excessive and have now caused me financial hardship. As such, I request a full refund of the total amount of £538.90. If you refuse to refund the charges I will be seeking further advice from the Banking Ombudsman.
I have now taken action to pay off the full balance of my Lloyds TSB overdraft, and the outstanding amount on my Lloyds TSB loan. Both will be repaid in full within 7 days.
REQUEST FOR INFORMATION
I am also writing to request a fully comprehensive list of all the default charges for direct debit, unauthorised overdrafts and standing orders I have paid over the last six years.
Please find enclosed a cheque for the maximum statutory charge of £10. If you are unable to provide this data, I will accept a copy of my statements going back six years; I understand that statements on their own are not covered by the Data Protection Act 1998, yet I’m not requesting the statements per se, but the charges, which I’m entitled to by law.
If you store any of the older records on microfiche, please be aware that the Information Commissioner deems this to be a relevant filing system under the Act. As such, any microfiche data must be sent to me in fully legible and comprehensible form.
I look forward to your response within 40 days, as Lloyds TSB is obliged to reply under the Data Protection Act. If not I shall seek remedy from the Information Commissioner.
Yours faithfully,
Mr S0 -
I have written the following letter. Should I add anything?
Dear Sir or Madam,
COMPLAINT: Re. Account number: xxxxxxxx
I am writing to request a full refund for recent charges incurred on the above account.
On Wednesday 16th July 2008 I received a phone call from your credit control department informing me that I had exceeded my agreed overdraft limit and as such had incurred charges of £538.90. This is the first I had heard of it.
Since moving house, 2 years ago, I have not used my Lloyds TSB account for anything other than making payments on my Lloyds TSB loan. I make regular deposits into my current account to cover those payments. I do not have a cash card or debit card for this account. I do not use it to withdraw or transfer funds. I do not use it for payment of any bills other than my Lloyds TSB loan.
It transpired that when I changed my address details after my house move, Lloyds TSB current accounts noted down my new address incorrectly. Lloyds TSB credit cards managed to take down the correct address. As a result, I have not received any statements for my current account for the last two years and so have not been notified that I had exceeded my overdraft limit until after excessive charges were added to my account.
If I had been made aware that I had exceeded my overdraft limit I would’ve rectified the situation immediately. However it was impossible for me to do so as I had no knowledge of the impending charges. I simply had not noticed the lack of statements as I do not use this account for any purpose other than paying the Lloyds TSB loan.
It is Lloyds TSBs responsibility to make sure I receive notification of any charges on my account. Which you have not done until excessive charges were incurred.
During my phone call with your credit control department I spoke to two employees – Suhail and Kavish Kumar M. Neither of which were helpful and the first of which was quite aggressive and rude and constantly interrupted myself and my wife when I gave her permission to speak to her. I trust these calls are recorded. They took place at approximately 7pm. At one point I was accused of having no intention of paying back the balance of the overdraft at any time. I did explain to both Suhail and Kavish that I had tackled a large amount of debt and had decided to pay off more expensive debts with higher rates of interest first – which included paying off the balance of my Lloyds TSB credit card, which I have already done. My intention was to pay the more expensive debts first, then repay the balance on the loan and the outstanding overdraft balance. This seemed like a very sensible plan to me. They did not agree apparently.
I specifically stated that if they would remove the charges I would bring the account back into positive balance. They both refused.
I also requested copies of my statements for the last two years as I have never received them. They both refused this request too.
I then visited the Staines branch of Lloyds TSB on Thursday 17th July 2008 and spoke to some people who were slightly more pleasant. They informed me that I had to bring the account back into balance and THEN I could claim back the charges. This is what I am now doing.
The charges incurred were unfair and excessive and have now caused me financial hardship. As such, I request a full refund of the total amount of £538.90. If you refuse to refund the charges I will be seeking further advice from the Banking Ombudsman.
I have now taken action to pay off the full balance of my Lloyds TSB overdraft, and the outstanding amount on my Lloyds TSB loan. Both will be repaid in full within 7 days.
REQUEST FOR INFORMATION
I am also writing to request a fully comprehensive list of all the default charges for direct debit, unauthorised overdrafts and standing orders I have paid over the last six years.
Please find enclosed a cheque for the maximum statutory charge of £10. If you are unable to provide this data, I will accept a copy of my statements going back six years; I understand that statements on their own are not covered by the Data Protection Act 1998, yet I’m not requesting the statements per se, but the charges, which I’m entitled to by law.
If you store any of the older records on microfiche, please be aware that the Information Commissioner deems this to be a relevant filing system under the Act. As such, any microfiche data must be sent to me in fully legible and comprehensible form.
I look forward to your response within 40 days, as Lloyds TSB is obliged to reply under the Data Protection Act. If not I shall seek remedy from the Information Commissioner.
Yours faithfully,
Mr S
Very nice of you to write that letter for someone else, topman!Bank charges Reclaim:
Capital one (c/c) = Won - £687.00: 8/2008
Cahoot C/A = £1300 pending until court case:rolleyes:
Natwest (C/C) = Caliming £276 = won £276 Feb 09
Baclaycard = Not Started-Cahoot (c/c) PPI Won £5200
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.5K Work, Benefits & Business
- 601.3K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards