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Getmetickets.com.....aagh!! More like Getmegrief.com!
This is intended as a salutary tale....I booked tickets in November 2004 with my credit card for my son on the Getmetickets.com website for the Oasis Concert in Manchester on 2nd July (£275!!). The tickets had still not arrived on the week of the concert so I rang the London Office of getmetickets.com. I was told that owing to later delivery of tickets from the printers they were unable to send them in the post however they assured me that a company rep would meet my son at the venue and hand them over in plenty of time for the gig. My son left home the next morning and was almost at Manchester when I received a call from Getmetickets informing me that they had got all their timings mixed up and could not now deliver or produce the tickets. I was 'told' that my credit card would be refunded asap. Of course I was not a happy bunny and my son had to rely on ticket touts to get into the concert. Since then I have spoken several times to Getmetickets on the phone, I have faxed them, emailed them and generally got very angry with them. Everytime I call I get given a date when the refund will be made to my credit card. That date comes and goes and I get given a fresh date. Curiously they don't have a manager or supervisor on the premises that I can talk to....hmmm!
In essence I don't believe that Getmetickets.com ever had the tickets; I believe that they over-estimated the number they could obtain and over-sold them. I was one of the unlucky ones left out in the cold! 5 weeks on and I still have'n't received my refund. I have now put a disputed payment claim in with my credit card company but the outcome is uncertain.
Not sure how the outcome can be uncertain. Your credit card company have the same liability as the getmetickets.com in relation to supply of the goods and therefore you can look to them to refund your money.
Bossyboots is completely correct! Under the Consumer Credit Act 1974, section 75 makes the credit provider equally liable for any breach in the contract. It could be argued that you are not only entitled to the full refund but that you would also be entitled to the cost of the train ticket that your son had to purchase. This is a resulting cost due to the breach and therefore can be claimed.
I would also just add that it really isn't worth your time to phone companies of this sort (or any company that you are in dispute with), all communications that you have with them should be in writing and sent recorded delivery. That way there can be no pretending that they never received your fax, e-mail or that there is no note of any previous call that you have made.
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I agree with the previous posters. But, i believe you have done enough to get the refund yourself already... just look to your credit card company and tell them that they need to provide you with the refund and investigate themselves. You are fully covered as the amount was more than £100. I'm sure once the CC is in contact with them it will be resolved quickly... otherwise your CC company will probably simply charge back the amount to Getmetickets.com bankers... so you can at least take some pleasure in that!
And yes, you are also entitled to some compensation for the disappointment of not being able to attend the concert.
Last edited by newfoundglory; 10-08-2005 at 7:53 PM..
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Davejs - do you have the tickets in your hand or have you just ordered and paid for them. Deal seems to be that that they advertise tickets, then buy them from booking office/ticket touts providing they can still make a profit or they leave you in the lurch and eventually give you your money back (usually after an appearance on Watchdog).
I dont have the tickets, i saw watchdog and thought "oh sh1t"... Im now thinking how do i get my money back if the tickets dont turn up...
they say i will get my tickets 10 days before.. or maybe 3 days before...
my question to the money experts is... am i protected becuase i bought the tickets on my visa debit card... not credit card... i know credit cards have some sort of protection...but not sure about debit cards....
Thats great news... now i sit and wait for my tickets..if they dont arrive i will be onto my bank.... i used a visa debit card and from the article above it looks like im covered if they dont send me any tickets....
I will never be trusting getmetickets.com again thats for sure....
Im not sure why google should allow them to bid on adwords if they constantly dont actually come up with the tickets.... i bet 99% of their business is gained from their adwords account... simple way to stop them would be for google ban them....
The DTI seem to be closing down more and more rip-off firms using compulsory winding up orders. A few weeks ago they closed down Cavendish Black who were selling advertising space in non-existent magazines and then sending in the heavy mob when people refused to pay.
I should like to see the face of that smirking Michael Rangos (Getmetickets boss) now that his nice little earner has been closed down. I wonder if he will have the nerve to appear on Watchdog again?
I had heard all of the bad press about getmetickets but unforunately my husband hadnt!
For christmas I opened from him 2 x tickets from getmetickets to see James Blunt in Manchester next week.
I was just about to book hotel last night and thought would just check on the ticket website when we should expect them - then on the site I saw the note from the receivers.
He paid £170 by visa debt - I hope hope hope we can get this back some way.
I have emailed the address provided for enquiries and will ring the number today too
Pls be nice to all MoneySavers. There's no such thing as a stupid question, and even if you disagree courtesy helps. Take care over copyright. Use excerpts and links rather than copying long text. This site asserts copyright on all comments posted on the board.
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NAMED & SHAMED - GETMETICKETS.COM
I got an idea, an idea so smart my head would explode if I even began to know what I was talking about
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Pls be nice to all MoneySavers. There's no such thing as a stupid question, and even if you disagree courtesy helps.
