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[libbydoll]

Hi everyone

wee problem.

My parents just bought a new dell laptop with vista. They had broadband from NTL (freedom broadband) in their old machine, and therefore one of the the thomson 330 speedtouch modems. I phoned NTL and asked for a new disk to allow me to set up the speedtouch modem in the new laptop and the guy told me that they didn't have any, I would need to go to the speedtouch web site and download a driver disk from there. I did this using my machine, stuck the disk in the new laptop followed the instructions and all went well until....no speedtouch modem detected!! So I tried again and again using all four USB ports, same message! I gave up, thought dump NTL and try dial up orange which was installed in the lap top, and order broadband from them, and they would then send me a new modem which would work. So....went through the set up, heard it dial up, but no connection could be made! Can you not have a dial up connection if there is broadband already on the line? I have no idea what to do next, and my dad is about to chuck a £600 dell in the bin!! Any help would be appreciated.
thanks

[wolfman]

The SpeedTouch is a known problem with Vista. The manufacturer hasn't bothered releasing Vista drivers for it.

Try googling around, something like "vista speedtouch".

Links such as:
http://www.driverheaven.net/windows-...uch-330-a.html
May provide a solution.

[billycasper]

Hi libby, I am getting a new computer and have got the speedtouch 330 and in a bid to sort out potential problems with vista i came across this website
http://jadeallen.com/toms/index.asp?...ReadDay&ID=386

It may offer some help. It seems a lot of people are suffering the same problem.
bc

[Gib_Gib]

Originally Posted by libbydoll

Can you not have a dial up connection if there is broadband already on the line?

You would need to remove the adsl filter off the phone line that the modem is using, you can leave them on all the other lines/phone in the house.

You might be able to use it with the filter, I have just not been that lucky in the past.

[espresso]

Originally Posted by Gib_Gib

You would need to remove the adsl filter off the phone line that the modem is using, you can leave them on all the other lines/phone in the house.

Wrong! Any non ADSL device (phone, fax, dial-up modem) used on an ADSL enabled line needs filtering.

[libbydoll]

Originally Posted by wolfman

The SpeedTouch is a known problem with Vista. The manufacturer hasn't bothered releasing Vista drivers for it.

Try googling around, something like "vista speedtouch".

Links such as:
http://www.driverheaven.net/windows-...uch-330-a.html
May provide a solution.

Thanks, this is where I downloaded the driver from, but no Joy!

[Gib_Gib]

Originally Posted by espresso

Wrong! Any non ADSL device (phone, fax, dial-up modem) used on an ADSL enabled line needs filtering.

Wrong in this case, if you are NOT trying to use broadband, but just connect to the internet to download drivers using dial up as stated

Originally Posted by libbydoll

try dial up orange which was installed in the lap top, and order broadband from them.

an ADSL filter will not help, it will need to be re applied when broadband use resumes though.

thomson's LINKY website says
NOTE: Any previous ST-USB/330 Driver must be removed prior to installing version 4.1

[espresso]

Originally Posted by Gib_Gib

Wrong in this case, if you are NOT trying to use broadband, but just connect to the internet to download drivers using dial up as stated



an ADSL filter will not help.

The first post states:

Originally Posted by libbydoll

Can you not have a dial up connection if there is broadband already on the line?

So in this case a dial-up modem is being used on an ADSL enabled line and therefore needs an ADSL filter for it to work correctly. Wrong again!

[Gib_Gib]

Originally Posted by espresso

So in this case a dial-up modem is being used on an ADSL enabled line and therefore needs an ADSL filter for it to work correctly. Wrong again!

Broadband is obviously not on the line, its just that the line is broadband enabled, if broadband was on the line as you are understanding it, there would be no problem as the computer would be connected.

[espresso]

Originally Posted by Gib_Gib

If you read the whole post, broadband is obviously not on the line, its just that the line is broadband enabled, if broadband was on the line as you are understanding it, there would be no problem as the computer would be connected.

You are talking male bovine genitalia! If the line is broadband enabled, it will interfere with non ADSL devices and therefore needs filtering. The OP asked the question "Can you not have a dial up connection if there is broadband already on the line?"

[albertross]

A workaround to the problem would be to buy a router, which doesn't require drivers, so works on Vista, it just plugs into your ethernet port, with the added benefit of better security (firewall/NAT) than a modem. If you bought a wireless one, then the laptop wouldn't even have to be plugged in to surf.

[cledor]

Libbydoll
Have you followed the exact instructions given on the Thomson support website
http://www.thomson-broadband.co.uk/c...&ProductID=471
for updating the drivers to Vista? It states the following:-

Release 4.1

Update for Windows Vista - site 1 | site 2



Order ST-330 Vista CD by post
NOTE: Any previous ST-USB/330 Driver must be removed prior to installing version 4.1

Download the Vista Update and save to a temp directory.
UNPLUG your ST-USB/330 modem.
Using Windows Add/Remove Programs un-install the previous driver.
Install the Vista Update.
PLUG in your modem when prompted by the installer, and not before.

[libbydoll]

Originally Posted by cledor

Libbydoll
Have you followed the exact instructions given on the Thomson support website
http://www.thomson-broadband.co.uk/c...&ProductID=471
for updating the drivers to Vista? It states the following:-

Release 4.1

Update for Windows Vista - site 1 | site 2



Order ST-330 Vista CD by post
NOTE: Any previous ST-USB/330 Driver must be removed prior to installing version 4.1

Download the Vista Update and save to a temp directory.
UNPLUG your ST-USB/330 modem.
Using Windows Add/Remove Programs un-install the previous driver.
Install the Vista Update.
PLUG in your modem when prompted by the installer, and not before.

because it's a brand new machine it doesn't have a previous driver....I think...or am I being daft.......all of this is a wee bit beyond me!

[libbydoll]

anyway....I phoned ntl and they told me as they don't supply modems which work with vista......how can that be true......i have to buy one.......so, which one do I buy? and where do you get them? I just find it incredible that ntl..virgin media, canny supply a modem to work with vista. What is everyone else doing.

thanks albertross for the router advice...could you recommend one?
I just don't want to get this wrong, or the bin men will get a lovely surprise this week.
thanks

[albertross]

This is to use broadband via a BT line with an ADSL connection I presume, (i.e. not cable..)

If so, netgear dg834G assuming you want to go wireless.

http://www.ebuyer.com/customer/produ...=52244&_LOC=UK

[kaaloo]

I can confirm that you can install the speedtouch 330 on a vista machine. I have done it (several times) mosty with success.

Having said that, it is a bit hit and miss and depends on what release software you are using. Also, previous attempts to install it seem to cause issues so try a system restore to a day just before you attempted to first install.

Initially the drivers were not available and many people used work arounds with the XP software.
A lot of technical support staff for these companies are not trained very well on new products so some of them try to guess what to do and often give incorrect advice.

It does work - I can assure you!

[gremlin666]

Originally Posted by kaaloo

It does work - I can assure you!

I have the same modem and i used the disc that came with the xp drivers and it worked fine first time. Don't plug the modem in untill you are told too.

[kaaloo]

Originally Posted by gremlin666

Don't plug the modem in untill you are told too.

gremlin666

Excellent bit of advice - I forgot to mention that - DONT PLUG IT IN UNTIL IT SAYS SO!!

[webhamster]

dont forget to set usb port to "do not switch off".I have foudn the drivers are very chipset picky , works ok wih one but not another.

Make sure you have the correct settings for your isp , and logon details.